The customer service was brilliant and I found them very helpful when I was looking for a certain CD, it wasn't in store but then I was told It could be ordered. The CD arrived within a few days
Company replied
Location
Switch locationUnit 12, The Lanes, CA3 8NT Carlisle, GB
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See what reviewers are saying
Fantastic branch lots of items in store. Fantastic friendly and helpful staff found items for us as its a large store Will definitely go again
Company replied
I’ve had brilliant experiences with the Carlisle HMV, both in store and with Funko Pop pre-orders. The staff are always welcoming, helpful, and really know their stuff. Every time I’ve visited,... See more
Company replied
Knowledge from the staff was amazing. Genuine interest in my love for music. Had conversation about how music of all genres can stir up memories especially of your teenage years. Ten out of ten.
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Company details
- #46 of 62 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #12 of 26 best companies in T-shirt Shop
About hmv (UK) - Carlisle
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 12, The Lanes, CA3 8NT, Carlisle, United Kingdom
4.8
Excellent
142 reviews
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Reply from hmv (UK) - Carlisle
Hi Jose
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They were closed due to tech issues and…
They were closed due to tech issues and still opened the door for my collection.
9 July 2025
Reply from hmv (UK) - Carlisle
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Carlisle
Hi
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Wide range of titles to choose from at…
Wide range of titles to choose from at very affordable prices. Good service with almost overnight delivery for online purchases.
Love it. Good job.
31 May 2025
Reply from hmv (UK) - Carlisle
Hi Warren
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Doncaster store
Ordered funko pop at Doncaster store for delivery to Carlisle. The person in Store ordered incorrect funko pop and by the time I got a email I was unable to change it as it had already been despatched. When went to Carlisle store to collect and ask for a refund they said that they were unable to do, either had to go back to Doncaster or had to change for something else??? It was not my fault that the incorrect item had been ordered by the Doncaster staff but HMV Carlisle would not give me a refund even though item was intact and I had a receipt - I will never order anything from HMV again as I now have a product that I already have
25 May 2025
Reply from hmv (UK) - Carlisle
Hi Mb
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Staff were great
Staff were great, store is very welcoming and fun to browse. Will always choose HMV for my physical media!
8 May 2025
Reply from hmv (UK) - Carlisle
Hi Sean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Carlisle
Hi Jonathan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv=happy me happy me=morehmv
22 March 2025
Reply from hmv (UK) - Carlisle
Hi William
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Carlisle
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Carlisle
Hi Melanie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Carlisle has friendly and helpful…
HMV Carlisle has friendly and helpful staff who provide excellent customer service, including quickly arranging home delivery for out-of-stock items. However, the store's layout feels cluttered and overwhelming, making it hard to navigate, especially for parents with prams or those with mobility challenges. While the product range is good and service efficient, the shopping experience could be improved by better organization. Overall, an average experience.
30 January 2025
Unprompted review
Reply from hmv (UK) - Carlisle
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Great help in store and the ordered…
Great help in store and the ordered item then arrived really quickly!
27 January 2025
Reply from hmv (UK) - Carlisle
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered from in-store
Ordered from in-store, helpful staff, item arrived on time, and as described, item was ordered for daughter birthday, she loves it.
17 January 2025
Reply from hmv (UK) - Carlisle
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Unexpected bank charge from hmv.com
Prices were reasonable and the deals on offer are excellent. Although i did receive an unexpected bank charge from hmv.com of £102.98.
8 January 2025
Reply from hmv (UK) - Carlisle
Hi James
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Quick and efficient service and package…
Quick and efficient service and package arrived in perfect condition
2 January 2025
Reply from hmv (UK) - Carlisle
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It was quick and easy
It was quick and easy, as product was not in store it was ordered in for me, really quick service, Russ was the assistant
23 December 2024
Reply from hmv (UK) - Carlisle
Hi Dianne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
CD purchase online & collect in store
Excellent price and delivered in really good time.
29 December 2024
Reply from hmv (UK) - Carlisle
Hi StevenMilne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Came before Xmas witch was good
22 December 2024
Reply from hmv (UK) - Carlisle
Hello Kdw
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great friendly service
21 December 2024
Reply from hmv (UK) - Carlisle
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Carlisle
Hi MR
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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