Recently purchased Project Hail Mary 4k from HMV in Colchester. Got home but on closer inspection the packaging was damaged. Took it back to the store and instantly replaced. Would like to thank Ellio... See more
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Location
Switch location7 Culver Square Shopping Centre, CO1 1WF Colchester, GB
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See what reviewers are saying
1 item of my multi buy on-line order was out of stock awaiting new stock. However when i picked up other part of the order in store , missing item was in stock. There is no system for releasing stock... See more
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I always enjoy going into HMV in Colchester because the staff are so friendly, informative, knowledgeable and extremely helpful. I'm on first name terms with Elliott which makes shopping more pleasure... See more
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Ordered a huge book (Iron Maiden - Infinite Dreams) from the HMV in Colchester to be delivered to me on the west coast of Scotland. Delivery was very speedy and the book arrived in perfect condition.... See more
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Company details
- #47 of 62 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #12 of 26 best companies in T-shirt Shop
About hmv (UK) - Colchester
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
7 Culver Square Shopping Centre, CO1 1WF, Colchester, United Kingdom
4.8
Excellent
261 reviews
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Reply from hmv (UK) - Colchester
Hi Miss Withnell
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic delivery service
Fantastic delivery service, cd came the next day with standard delivery
20 February 2024
Reply from hmv (UK) - Colchester
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I found the customer services brilliant…
I found the customer services brilliant from everyone who tried to help, everyone is super friendly and my order came in nice and quick :), very happy
15 February 2024
Reply from hmv (UK) - Colchester
Hi Tim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was delivered to store on time
It was delivered to store on time, constant updates along the way. Did what I expected which is actually no longer standard for all companies - And didn't charge me to deliver to store!
6 February 2024
Reply from hmv (UK) - Colchester
Hi Lewis
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff at Colchester branch…
Very helpful staff at Colchester branch , great and ordered display of LO albums and secure and prompt delivery of items ordered
2 February 2024
Reply from hmv (UK) - Colchester
Hi Elise
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good guideI…
Laura took me looking for any dvd I wanted that was in stock and explained my alternatives clearly and pleasantly
3 February 2024
Reply from hmv (UK) - Colchester
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The record turned up on the day of…
The record turned up on the day of release, daughter very happy
31 January 2024
Reply from hmv (UK) - Colchester
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very nice record player and radio I can…
Very nice record player and radio I can now play my record on. It has a nice sound to it , I am very happy with it
26 January 2024
Reply from hmv (UK) - Colchester
Hello,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future. We hope you enjoy your vinyl player!
Cheers!
Waz ok taken to long tho
25 January 2024
Reply from hmv (UK) - Colchester
Hello Ian
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
It was delivered on time but was damaged badly
It was delivered on time however, the vinyl that I had order had lots of damage done to it. It was pretty badly scraped and had a few chips in it which made the whole thing pretty unplayable.
15 January 2024
Reply from hmv (UK) - Colchester
Hi Alexander
Thanks for leaving us a review, we are sorry to hear that your item arrived damaged. We take great care in the packing of our orders to reduce the risk of damage occurring during transit, so it's disappointing to hear that we've been unsuccessful on this occasion.
So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible and we'll look into this on your behalf.
Product came in perfect condition and…
Product came in perfect condition and came quite quickly
8 January 2024
Reply from hmv (UK) - Colchester
Hi Jodie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service all round.
3 January 2024
Reply from hmv (UK) - Colchester
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The gentleman that helped us in store…
The gentleman that helped us in store was very knowledgeable and couldn’t have been more helpful
5 January 2024
Reply from hmv (UK) - Colchester
Hello Deborah,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent Click and Collect service.
Placing a Click and Collect order was straight forward, no problems.
Collecting from the Colchester store was also straight forward and the staff were efficient, courteous and helpful.
19 December 2023
Reply from hmv (UK) - Colchester
Hello Rob
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordered easily on line
Ordered easily on line, received an email to pick up. Simple process.
27 December 2023
Reply from hmv (UK) - Colchester
Hi Claire
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Never would I recommend or use hmv…
Never would I recommend or use hmv again.. the hassle we had as you’ll see from the notes was unbearable.. I would honestly look at reconstructing the click and collect service..
30 December 2023
Reply from hmv (UK) - Colchester
Hi Gerry
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have advised you on how Click & Collect works.
Kind regards
Ordered items before the Christmas…
Ordered items before the Christmas deadline for the items to be delivered before Christmas and only 3 of the 5 items arrived without a explanation as to why. Was not the store at fault and the service I received from the colchester store they were very professional and apologetic.
The online website was the source that did me wrong.
26 December 2023
Reply from hmv (UK) - Colchester
Dear Paul,
Thanks for leaving us a review, we are sorry to hear about the delay with part of your order, apologies for any disappointment caused. The remainder of your recent Click and Collect order from hmv.com has now arrived at the hmv store and is available for collection at your convenience.
Kind regards.
Online DVD purchase.
Ordered item close to xmas, delivery was very prompt to my local store, product was competitively priced, whole process was easy, straight forward & efficient.
26 December 2023
Reply from hmv (UK) - Colchester
Hi Catherine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff
Very helpful staff. Vinyl arrived at the store on the specified date. I was kept informed all the way along.
16 December 2023
Reply from hmv (UK) - Colchester
Hi Mr Smith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Colchester
Hi Carol,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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