Initially when I'd pre order the cd, I was supposed to pick it up at the store, but the timing was a little off, as they were moving their premises, i had an email from them to tell me because of that... See more
Company replied
Location
Switch location10 Frenchgate, DN1 1QQ Doncaster, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered The Drifter by the Soul Brothers Syndicate featuring Darrell smith vinyl single. It's taken over a month to arrive in store for pick up. Know it's not your fault, probably the pressing p... See more
Company replied
Never ordered items online before but the website was easy to navigate. I found what I was looking for fast, check out easy. The blue tooth record player is excellent value for money, going to be 1 ha... See more
Company replied
Kenna, the Sales person that served me was really helpful, always smiled, very informative of the products sold at HMV, she was very patient to my enquiry about a certain product I was interested in... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Doncaster
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
10 Frenchgate, DN1 1QQ, Doncaster, United Kingdom
4.8
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vinyl albums
Plenty of vinyls in stock at a reasonable price especially when there in the 3 for £55. I ordered them and with in 3 days they were here. Definitely will be ordering from them again
19 February 2024
Reply from hmv (UK) - Doncaster
Hello Trevor
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordered item came promptly as stated
Ordered item came promptly as stated, would definitely not hesitate to order again.
31 January 2024
Reply from hmv (UK) - Doncaster
Hi Jeanette
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service
15 January 2024
Reply from hmv (UK) - Doncaster
Hi Andy
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Customer service
3 January 2024
Reply from hmv (UK) - Doncaster
Hi Andre
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
GREAT OFFERS, GREAT SERVICE
Being able to purchase great offers as Christmas presents for my husband, and an easy exchange for a vinyl album that he already had
27 December 2023
Reply from hmv (UK) - Doncaster
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Doncaster
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy collection...
Easy collection, very friendly staff in store, just a shame all the ordered items were not available, still waiting for one...
15 December 2023
Reply from hmv (UK) - Doncaster
Hi Gary
Thanks for getting in touch with a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The service is 1st class.
I was well informed on the progress with my order and the delivery to my local HMV store was on time. The staff were very polite when I went to pick up the package which was really well and securely wrapped. I was in all very pleased with the whole service.
15 December 2023
Reply from hmv (UK) - Doncaster
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered a DVD on pre order arrived…
Ordered a DVD on pre order arrived before date given excellent service
Would recommend
15 December 2023
Reply from hmv (UK) - Doncaster
Hi Gail
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Doncaster
Hi Mr Lancaster,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were very helpful what I wanted…
Staff were very helpful what I wanted was not in the shop n they ordered it for me very helpful
25 November 2023
Reply from hmv (UK) - Doncaster
Hi margaret
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Doncaster
Hi Russell,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The young lady who searched online for…
The young lady who searched online for the Matrix funko I wanted to complete a set for my son's Christmas present. So friendly, efficient and it arrived so quickly. She went above and beyond
21 November 2023
Reply from hmv (UK) - Doncaster
Hi Patricia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off. Please be assured that we will share your kind feedback with the Doncaster store.
See you soon :-)
Always had great service at HMV
Always had great service at HMV. I recently ordered a DVD box set which i did'nt think was available anymore, HMV got it me in a couple of days, amazing service. Also, all the staff at Doncaster are fantastic, helpful and friendly.
13 November 2023
Reply from hmv (UK) - Doncaster
Hi Philip,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Smooth easy transaction vinyl Single x2…
Smooth easy transaction vinyl Single x2 arrived safely packaged securely received on time
Communication great
Thamk you
9 November 2023
Reply from hmv (UK) - Doncaster
Hi Ann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Item not received and it was a pre…
Item not received and it was a pre order still not got it yet.costly for me to keep paying for car parking when the item still hasn't arrived at the shop but they had some on the shelves. Not happy at all
1 November 2023
Reply from hmv (UK) - Doncaster
Hi Tracey
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Doncaster
Hi peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Doncaster
Hi JOSEPH
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordering was easy
Ordering was easy, prompt delivery to a selected store to pick up and the member of staff that served me was polite and helpful.
4 October 2023
Reply from hmv (UK) - Doncaster
Hi Chelle
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Doncaster
Hi Craig
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.