The member of staff who served us plus the outstanding choice of cd's, dvd's. The member of staff was knowlagable, friendly without being over familiar, engaged in light hearted banter and was an abso... See more
Company replied
Location
Switch locationThe Plaza 9, G74 1LW East Kilbride, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered the Tracy Chapman 35th anniversary LP and was quoted 7/4/25 as the likely delivery date. I was pleased to say that I received an email on the 3rd April saying that it was available for colle... See more
Company replied
When I visited the store was unsure if HMV still done games, spoke with an assistant who stopped what she was doing to help me. She checked on line to see if itm was available and processed my purchas... See more
Company replied
Had to return a record to store due to a bad pressing, store ordered online for me a replacement. There was a price disparity which was sorted in store. I didn't give 5 stars as when you ship to store... See more
Company replied
Company details
- #46 of 57 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #3 of 5 best companies in DVD Shop
- #19 of 25 best companies in Record Shop
- #23 of 33 best companies in Home audio shop
- #16 of 28 best companies in T-shirt Shop
About hmv (UK) - East Kilbride
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
The Plaza 9, G74 1LW, East Kilbride, Scotland, United Kingdom
4.7
Excellent
152 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
STAFF MADE YOU FEEL RELAXED AND AT EASE…
STAFF MADE YOU FEEL RELAXED AND AT EASE WHEN YOU APPROACHED THEM VERY FRIENDLY.
27 March 2026
Reply from hmv (UK) - East Kilbride
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - East Kilbride
Hi Alison,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent Service
Ordered in store by friendly staff member and parcel delivered on time
27 February 2026
Reply from hmv (UK) - East Kilbride
Hello Elizabeth
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - East Kilbride
Hello Scott
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very low in stock
Not a lot of Blu-ray in stock very small since they moved in East Kilbride. Maybe better traveling into Glasgow or go on line.
2 February 2026
Reply from hmv (UK) - East Kilbride
Hello Thomas,
Thank you for taking the time to leave a review. We pride ourselves on the range and variety of items that we offer our customers so we're sorry to hear you weren't able to find what you were looking for. We constantly review and refresh the items we have available so we look forward to offering you even more choices soon!
Reply from hmv (UK) - East Kilbride
Hi Frank,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Ordered 2 cd's online and although under a £20 value, still enjoyed free delivery to my local store.
Communication throughout placing the order to delivery to store was accurate.
17 January 2026
Reply from hmv (UK) - East Kilbride
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff member extremely helpful
Staff member extremely helpful, advice given to me should the gift not be suitable and had to be returned. Fortunately it was suitable.
11 January 2026
Reply from hmv (UK) - East Kilbride
Hi Phyllis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered a dvd andwithin 2 days it…
I ordered a dvd and within 2 days it arrived in store. I have always had excellent service from your East Kilbride store and the staff have always been very helpful
27 December 2025
Reply from hmv (UK) - East Kilbride
Hi Iain
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Items were in perfect condition and…
Items were in perfect condition and available to collect quickly
29 December 2025
Reply from hmv (UK) - East Kilbride
Hi DB
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - East Kilbride
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff in Shop were very helpful and…
Staff in Shop were very helpful and went out their way to solve the problem
19 December 2025
Reply from hmv (UK) - East Kilbride
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - East Kilbride
Hi David,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Successful Shopping Experience
I had lot's of questions and the staff were extremely helpful and nothing was a bother to them. It was a successful shopping experience.
I have since gone in several times and bought more products.
11 December 2025
Reply from hmv (UK) - East Kilbride
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service staff were very helpfull…
Great service staff were very helpfull and helped me with my purchase 😀
7 December 2025
Reply from hmv (UK) - East Kilbride
Hello Mary
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service…
Store didn't have the album I was looking for, the sales assistant ordered it for me to be delivered to my home . It arrived 2 days later. Great service
3 December 2025
Reply from hmv (UK) - East Kilbride
Hi Lynn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon 🙂
Michelle
Customer Service Team
hmv.com
Everything was exactly as I expected it…
Everything was exactly as I expected it to be
2 December 2025
Reply from hmv (UK) - East Kilbride
Hello Margaret
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful staff
2 December 2025
Reply from hmv (UK) - East Kilbride
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service when I turned up…
Great service when I turned up (unexpectedly) with a long list of albums I was searching for.
Steve checked the stock within the store and I managed to leave with around 20 (I think) and the remaining 6 were ordered in for me and I collected them the following week.
Helpful and knowledgeable staff.
12 November 2025
Reply from hmv (UK) - East Kilbride
Hi Mercedes
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent Service
Not in stock locally. Staff very friendly and helpful and arranged a home delivery
1 December 2025
Reply from hmv (UK) - East Kilbride
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.