It's been delivered on time in good condition, no flaws with the Vinyl record product, good service.
Company replied
Unit 5/6 Lewis's Building, Argyle Street, G2 8AD Glasgow, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
It's been delivered on time in good condition, no flaws with the Vinyl record product, good service.
Company replied
HMV delivered everything promised - on time, with courtesy, no fuss and by pleasant and friendly staff.
My wife ordered Lost and Found vinyl version by Bruce Springsteen for my birthday. As we were away on holiday for 2 months, the box set could not delivered to our house. She ordered through the HMV... See more
Company replied
Had a small budget to purchase a turntable with speakers to replace one bought for me at Christmas that just didn't do the job. I asked in store for assistance. The male I spoke to advised that his... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Unit 5/6 Lewis's Building, Argyle Street, G2 8AD, Glasgow, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HMV delivered everything promised - on time, with courtesy, no fuss and by pleasant and friendly staff.
Great packaging for click and collect. Positive employees
Great prices 3 for 66

Reply from hmv (UK) - Glasgow Argyle Street
It's been delivered on time in good condition, no flaws with the Vinyl record product, good service.

Reply from hmv (UK) - Glasgow Argyle Street
Order came in quickly to store. Guy in store very helpful. Ordered my 2 new DVD"s quickly for me. Was in and out of store in under 10 minutes.

Reply from hmv (UK) - Glasgow Argyle Street
A very nice person called Nikki helped me get my Ariana Grande cd’s after feeling pretty down thinking there were none in the store! Went above and beyond and was overall a sweetie!! Tyyy again

Reply from hmv (UK) - Glasgow Argyle Street
Very easy to order my dvd film instore and delivery was fast very kind staff too at the argyle street store glasgow

Reply from hmv (UK) - Glasgow Argyle Street

Reply from hmv (UK) - Glasgow Argyle Street

Reply from hmv (UK) - Glasgow Argyle Street
Staff were very knowledgeable about products I was buying. You being on the high street is ideal for people who use public transport.

Reply from hmv (UK) - Glasgow Argyle Street
I purchased a ticket to a Jeff Goldblum meet & greet. I was unable to download my ticket off the app. I went in a couple of days ahead of time to check on it. The manager, Mark, was extremely helpful and courteous. Not only that, but on "day of", when he was overly busy and engaged with the event, he recognized me in the queue and personally spoke to me, asking if all was well, etc. He again personalized his service to me when I went in to pick up my CD and he was working one of the tills. Customer service like that creates repeat customers! Also, I was very impressed with how well the Jeff B. event was managed. All very smooth, efficient, and time managed, from standing in the queue until leaving after the signing and meeting Jeff G. The queue staff were outstanding too. Thank you for a very positive experience, for someone who tends not to like crowds and standing in queues!

Reply from hmv (UK) - Glasgow Argyle Street
Meet and greet with Jeff goldblum
Was once in a life time experience thanks so much plz put more events on like this plz I've never saw hmv as busy 400 people waited to meet him keep up the good work

Reply from hmv (UK) - Glasgow Argyle Street
Easy.
It was easy for me to find the dvd I was looking for without having to ask for help and not get any.

Reply from hmv (UK) - Glasgow Argyle Street
We were in the accessible queue for the and greet with jeff goldblum and I was rushed to get off my mobility scooter for a pic so my girlfriend got to meet and greet but all I got was a picture and we had both paid for a ticket
The handling of the queue was nothing short of disgraceful.

Reply from hmv (UK) - Glasgow Argyle Street
Went to the meet and greet with Jeff Goldblum. The staff were great, keeping us informed whilst in the queue, and made it a seamless process. Also got photos taken with Jeff which was great, thank you guys!

Reply from hmv (UK) - Glasgow Argyle Street
Very happy with my purchase. Excellent purchase.

Reply from hmv (UK) - Glasgow Argyle Street
What I ordered was in stock, arrived on time and in pristine condition very pleased with click and collect service 🙂

Reply from hmv (UK) - Glasgow Argyle Street
Great staff member and service. Mark had a Friendly attitude. Took notice to my item that I was purchasing and we spoke about the movie in question. He was nice enough to give me an opened mystery keychain from the same mystery bag I was buying as he did not want to see it thrown away.

Reply from hmv (UK) - Glasgow Argyle Street
It is good to know there is a shop that you can get older films like classic and movies you saw as a child on HMV'S selection of dvds, whereas it wouldn't be possible elsewhere.

Reply from hmv (UK) - Glasgow Argyle Street
My order came quickly, it was easy to track and the goos, being well packagéd, were perfect!
Thanks, HMV

Reply from hmv (UK) - Glasgow Argyle Street
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.