Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... See more
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Location
Switch locationUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
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See what reviewers are saying
The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... See more
Company replied
I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... See more
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I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #20 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Hanley
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, United Kingdom
4.6
Excellent
207 reviews
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My stranger things box set arrived with…
My stranger things box set arrived with a dent in the side which may seem petty to some but to a collector and for the price I paid it's pretty upsetting, the packaging was abysmal. Don't think I'll be using hmv again .
Update !!
I contacted hmv as per the response and they still haven't contacted me back . They do it so it looks like they are helping but the don't . Liars
28 July 2026
Reply from hmv (UK) - Hanley
Hi Dan
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Very easy to purchase what I wanted and…
Very easy to purchase what I wanted and great communication for my pickup
21 July 2026
Reply from hmv (UK) - Hanley
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
DVD turned up on time
DVD turned up on time, when you said it would, friendly service, helpful
17 July 2026
Reply from hmv (UK) - Hanley
Hi Tracey
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Cheerful customer service
Order arrived at right date. Went to store to be greeted with a pleasant chatty person who had my record at hand. Really pleased.
3 July 2026
Reply from hmv (UK) - Hanley
Hi Anthony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Hanley
Hi Mr Mayer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Hanley
Hi Lincoln
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant service no complaints always…
Brilliant service no complaints always arrived on time thanks HMV
26 June 2026
Reply from hmv (UK) - Hanley
Hi Paul,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The guy who served us was ace
The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice guy to deal with. Good chatting about music etc. really pleasant experience. Thanks Will.
Delivery guy was also very pleasant and nice.
4 June 2026
Reply from hmv (UK) - Hanley
Hi Andysgal83
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Hanley
Hi Anil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
GO LISTEN TO PADDINGTON THE MUSICAL!
The vinyl and CD are in excellent condition, arrived in store promptly and the ease of collection made the whole purchase easier.
27 May 2026
Reply from hmv (UK) - Hanley
Hi AJ
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer care as it always in
Great customer care as it always in . Friendly staff great knowledge of films music .
21 May 2026
Reply from hmv (UK) - Hanley
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Hanley
Hi AL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Hanley
Hello Jay
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
very pleased with my item the staff…
very pleased with my item the staff are very friendly and helpful
10 May 2026
Reply from hmv (UK) - Hanley
Hi Donna,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was well informed of my delivery at…
I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
6 May 2026
Reply from hmv (UK) - Hanley
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good store, friendly and helpful staff
Good store, plenty of stock with friendly and helpful staff
6 May 2026
Reply from hmv (UK) - Hanley
Hello Jake,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Customer service was helpful with the…
Customer service was helpful with the album I was looking for.
23 April 2026
Reply from hmv (UK) - Hanley
Hi Lachlan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really helpful staff
Really helpful staff, the item I went to purchase was out of stock, but I went ahead and bought the CD. HMV kept me weekly informed about my purchase and had it delivered by royal mail to my home address when it came available. Big Thank you to the staff at our Hanley store 👏
21 April 2026
Reply from hmv (UK) - Hanley
Hi David,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Have been purchasing K-pop for my…
Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant this goes along way with my purchases The staff at Hanley HMV always go above and beyond with there customer service , I will always recommend HMV Hanley to my friends and family, and a Big Thankyou to the staff there for there help and knowledge which goes along way.
20 April 2026
Reply from hmv (UK) - Hanley
Hi Amanda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt delivery of lp ordered on line…
Prompt delivery of lp ordered on line to the Hanley branch. Always friendly and helpful staff.
5 April 2026
Reply from hmv (UK) - Hanley
Hi John
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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