hmv (UK) - Huddersfield Reviews 187

TrustScore 4.5 out of 5

4.7

Unit 28, The Kingsgate Shopping Centre, HD1 2QB Huddersfield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Super efficient on-line ordering and quick delivery to my chosen store. All arrived in perfect condition, ready for Father's Day. Staff in Hmv store were brilliant as always on collection.

Company replied

Rated 5 out of 5 stars

Very friendly staff and great service as well. Overall very happy experience shopping at this store.

Company replied

Rated 4 out of 5 stars

Never received a follow-up email to confirm the item pre-ordered online had been dispatched to my chosen store and was ready for collection. Waited over a week and never received any messages from the... See more

Company replied

Rated 5 out of 5 stars

Great help from a member of staff. Good with product knowledge and made my shopping experience go very smoothly.

Company replied


Company details

  1. #47 of 60 best companies in Music shop
  2. #10 of 18 best companies in CD Shop
  3. #2 of 4 best companies in DVD Shop
  4. #19 of 26 best companies in Record Shop
  5. #22 of 31 best companies in Home audio shop
  6. #13 of 27 best companies in T-shirt Shop

About hmv (UK) - Huddersfield

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • Unit 28, The Kingsgate Shopping Centre, HD1 2QB, Huddersfield, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

187 reviews

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1-star

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Rated 5 out of 5 stars

very helpful & polite people in the…

very helpful & polite people in the shop that I used

15 June 2026
hmv (UK) - Huddersfield logo

Reply from hmv (UK) - Huddersfield

Hi Deana

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very polite staff

Very polite staff. The staff helped me find and order my LPs

11 June 2026
hmv (UK) - Huddersfield logo

Reply from hmv (UK) - Huddersfield

Hi Jane

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great service and prices

Very friendly staff and great service as well. Overall very happy experience shopping at this store.

12 June 2026
hmv (UK) - Huddersfield logo

Reply from hmv (UK) - Huddersfield

Hi Andrew

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great help from a member of staff

Great help from a member of staff. Good with product knowledge and made my shopping experience go very smoothly.

8 June 2026
hmv (UK) - Huddersfield logo

Reply from hmv (UK) - Huddersfield

Hi peter

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Click and Collect perfection

Super efficient on-line ordering and quick delivery to my chosen store. All arrived in perfect condition, ready for Father's Day. Staff in Hmv store were brilliant as always on collection.

2 June 2026
hmv (UK) - Huddersfield logo

Reply from hmv (UK) - Huddersfield

Hi Customer

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Got vepricery item I ordered but some where…

Got very item I ordered but some where the same butt with it. Being a blind bags you get what u get.

28 May 2026
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Reply from hmv (UK) - Huddersfield

Hi Janette

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Best delivery I’ve had from hmv

I say it was very good only 2 days of expected and no delay . Both items were immaculate and no damage towards them.

17 May 2026
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Reply from hmv (UK) - Huddersfield

Hi Ronnie

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Friendly and helpful staff. Was kept informed at every step.

6 May 2026
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Reply from hmv (UK) - Huddersfield

Hi PAT

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

anastasia was knowlegable.efficient and…

anastasia was knowlegable.efficient and polite,
My list,which consisted of 2 sides of A4 ,didn't phase her at all.
Excellent service.thanks

25 April 2026
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Reply from hmv (UK) - Huddersfield

Hi Francois

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great communication

Great communication, easy to use website. Great staff in store.

24 April 2026
hmv (UK) - Huddersfield logo

Reply from hmv (UK) - Huddersfield

Hi Sue

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Always a pleasure to visit HMV Huddersfield

Always a pleasure to visit HMV Huddersfield. Staff are always knowledgeable, respectful, approachable and helpful.

11 April 2026
hmv (UK) - Huddersfield logo

Reply from hmv (UK) - Huddersfield

Hi Rob

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Service

The workers at HMV Huddersfield are very helpful with any questions or enquiries. It was fast and easy to collect my pre-order and it was very fast service

1 April 2026
hmv (UK) - Huddersfield logo

Reply from hmv (UK) - Huddersfield

Hi Mackenzie

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Huddersfield store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

Rated 5 out of 5 stars

Staff are always friendly and very…

Staff are always friendly and very helpfull i regularly visit or order stuff online to collect from that store. Always a has a fabulous range to look at

28 March 2026
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Reply from hmv (UK) - Huddersfield

Hello Marie

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Sorry I missed You!!

being able to pre-order online prior to release in store, being updated by text and email as to progress status, leaving a 'I missed you' card to say left in 'your safe space'.

18 March 2026
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Reply from hmv (UK) - Huddersfield

Hello V

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Extremely well stocked across a whole…

Extremely well stocked across a whole range of music related goods. Excellent service from a very knowledgeable and helpful staff

10 March 2026
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Reply from hmv (UK) - Huddersfield

Hello Christine, 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 1 out of 5 stars

Bought 4 brand new vinyls from hmv in…

Bought 4 brand new vinyls from hmv in last few month. 3 of them jump terribly. Had them replaced by lovely staff but even new ones jump to n same places. Printing production is terrible unfortunately.

3 March 2026
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Reply from hmv (UK) - Huddersfield

Hi Joe, 

We're very sorry to hear this and for any disappointment with your purchase. 

Unfortunately manufacturing faults are outside our direct control, but please be assured that your comments have been forwarded to the relevant team for review.  

Should you wish to return or exchange the item again, please feel free to action this at your convenience.

Rated 5 out of 5 stars

My experience all through from ordering…

My experience all through from ordering and collection from my local store was easy and smooth.The workers at my local store are very friendly and ever willing to help.

21 February 2026
hmv (UK) - Huddersfield logo

Reply from hmv (UK) - Huddersfield

Hi Customer

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Andy at the huddersfield store went out…

Andy at the huddersfield store went out of his way to order me a t sjirt they didnt have in stock and he had to delivered to my house so i didnt have to trail back .very polite man and quick delivery .

9 February 2026
hmv (UK) - Huddersfield logo

Reply from hmv (UK) - Huddersfield

Hello Vickki

Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Huddersfield store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!

Thanks for shopping with hmv, see you again soon :-)

Rated 5 out of 5 stars

Efficient process from online purchase to pick-up in store

Super quick delivery to my chosen store - no postage to pay which is great. Lovely member of staff processed my order when I picked it up.

4 February 2026
hmv (UK) - Huddersfield logo

Reply from hmv (UK) - Huddersfield

Hi Carol,

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Amazing

The staff was friendly and I liked how they have everything in stock I'm a very common customer as to me hmv is a home a safe place for me to browse all the stuff I like. I'm a big music fan and an anime fan

10 February 2026
hmv (UK) - Huddersfield logo

Reply from hmv (UK) - Huddersfield

Hi Kiera, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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