Very good customer service . Could have given 5 star. But there is always room for improvement right? Me and my husband have always enjoyed shopping and looking at HMW shops . Thank you so much !!!
Company replied
Location
Switch locationUNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB
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See what reviewers are saying
Amazing staff who are very knowledgeable about the films I like. Very friendly and always say hi John when I enter the store. Plus they'll tell me if something comes in that they think I'll like. Alwa... See more
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Ease of ordering process and collection. A relatively local store and ideal for collecting item in my own time, rather than missing a postal delivery (with no postal charge to pay). Item I received wa... See more
Company replied
Great customer service from the retail team in the Leeds Store in St John's shopping centre, especially Gary W. who provided friendly and efficient service and who searched for a specific item for me... See more
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Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Leeds
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, United Kingdom
4.7
Excellent
400 reviews
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I always buy more than I planned!…
I wanted to replace my favourite Beatles CD which I had lost.Lewis in Leeds was extremely helpful ordering the new one for me.He also collected the 2 dvd's I wanted from the shop displays for me.
It is always a pleasure to shop in Leeds hmv,and I know I will be tempted to buy more cd's and videos than I intended.
23 October 2024
Reply from hmv (UK) - Leeds
Hi Elaine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Love the staff in Leeds HMV they are…
Love the staff in Leeds HMV they are all chatty and very helpful and friendly and nothing is too much trouble for them.
30 October 2024
Reply from hmv (UK) - Leeds
Hello Anushka,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great customer service and very good…
Great customer service and very good and quick delivery service
27 October 2024
Reply from hmv (UK) - Leeds
Hi alyssa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really helpful we couldn't get the box…
Really helpful we couldn't get the box set we wanted in store so offered to order it in off there website
19 October 2024
Reply from hmv (UK) - Leeds
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
DVD down Periscope
The staff was very helpful and professional prolight and clearly speaking and happy staff.
17 October 2024
Reply from hmv (UK) - Leeds
Hi Thomas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leeds
Hi fiona
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Now I don’t normally send in reviews…
Now I don’t normally send in reviews BUT, and I hope someone reads this, the guys and gals at Leeds HMV were absolutely brilliant, you’ve (HMV management) have got a fantastic crew in that shop, from entering the shop to collecting the item the crew were really polite and helpful, all I can add 5 star treatment, honestly. Big thank you.
12 October 2024
Reply from hmv (UK) - Leeds
Hi Michael,
Thanks so much for leaving us a 5 star review - we’re over the moon! We really appreciate the kind words and will be sure to pass that on to the team.
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff
9 October 2024
Reply from hmv (UK) - Leeds
Hi Michael,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Leeds
Hi Aisling
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I really helpful member of staff looked…
I really helpful member of staff looked for a cd that i wasnt even sure existed. He found a soundtrack that i was happy with & ordered if for me. I collected it yesterday. I always find that HMV staff are helpful.
25 September 2024
Reply from hmv (UK) - Leeds
Hi pat
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leeds
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent in-store customer service
Picking up an online order, I was especially impressed by Abbie's customer service skills: a nicely judged balance of friendliness and professionalism allied to a natural and attentive manner.
21 September 2024
Reply from hmv (UK) - Leeds
Hi John
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Leeds
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leeds
Hello Daniel
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy and straightforward
Easy and straightforward. Buying online for clik and collect without a fuss. Can't fault it
28 August 2024
Reply from hmv (UK) - Leeds
Hi Jake
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Accessible service
Employees friendly and helpful and delivery was quick and easy to pick up in store
28 August 2024
Reply from hmv (UK) - Leeds
Hi Noah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Leeds
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Leeds
Hi Steven
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great atmosphere in the shop
Great atmosphere in the shop, fabulous sales assistant and a quick dispatch of the items that were not available on the shop.
17 August 2024
Reply from hmv (UK) - Leeds
Hi Paulina
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I always get fantastic customer service…
I always get fantastic customer service from HMV in both Bradford and Leeds stores. If an item isn't available in store, I then order it and receive the item within 7 working days. A++++ and 5***** from me ✅
9 August 2024
Reply from hmv (UK) - Leeds
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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