Very good customer service . Could have given 5 star. But there is always room for improvement right? Me and my husband have always enjoyed shopping and looking at HMW shops . Thank you so much !!!
Company replied
Location
Switch locationUNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB
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See what reviewers are saying
Amazing staff who are very knowledgeable about the films I like. Very friendly and always say hi John when I enter the store. Plus they'll tell me if something comes in that they think I'll like. Alwa... See more
Company replied
Ease of ordering process and collection. A relatively local store and ideal for collecting item in my own time, rather than missing a postal delivery (with no postal charge to pay). Item I received wa... See more
Company replied
Great customer service from the retail team in the Leeds Store in St John's shopping centre, especially Gary W. who provided friendly and efficient service and who searched for a specific item for me... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Leeds
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, United Kingdom
4.7
Excellent
400 reviews
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Order came promptly.
Order came promptly.
Service in store was efficient and friendly. Staff had good knowledge of products.
21 December 2024
Reply from hmv (UK) - Leeds
Hi Becky
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leeds
Hi ollie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Leeds
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Would have given zero
Would have given zero, item was over a week late and was refused refund in the store I ordered from.
Never using HMV again.
12 December 2024
Reply from hmv (UK) - Leeds
Hi Stephen
Thank you for taking the time to leave us a review. We are sorry to hear about the delaywith your recent order, apologies for any disappointment caused. We can see you have been in touch and we are currently assisting you.
Reply from hmv (UK) - Leeds
Hi Hazel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service.
9 December 2024
Reply from hmv (UK) - Leeds
Hi Judith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Lovely in store experience
Collected from store in Leeds and everyone there is friendly and talkative. Lovely experience.
5 December 2024
Reply from hmv (UK) - Leeds
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good experience
Helpful and friendly staff...was buying vinyl for my grandaughter and it bought back a lot of memories ..everything still very well sorted so easy to find what we were looking for even though we had never heard of the artist. I had ordered online for pickup in a store and easy to track my order .Wont hesitate to do again
4 December 2024
Reply from hmv (UK) - Leeds
Hello Grandma
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service fabulous customer service…
Great service fabulous customer service in Leeds head there for your vynils
4 December 2024
Reply from hmv (UK) - Leeds
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic customer service
Fantastic customer service in the following areas:
1) Consistent updates regarding delivery status.
2) Brilliant care of my product evident by no blemishes. And
3) Product exactly as specified in the webpage.
4 December 2024
Reply from hmv (UK) - Leeds
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leeds
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I am really happy with the way the…
I am really happy with the way the staff helped me. Thank you
30 November 2024
Reply from hmv (UK) - Leeds
Hello Katie
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Good service
Good service, safe and secure and pleasant staff in store pick up my order.
27 November 2024
Reply from hmv (UK) - Leeds
Hi Mick
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
prompt service pity other companies are…
prompt service pity other companies are not as professional
26 November 2024
Reply from hmv (UK) - Leeds
Hi Pauline,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leeds
Hi Linda,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Effcient service online and very…
Effcient service online and very friendly staff in store when collecting item.
25 November 2024
Reply from hmv (UK) - Leeds
Hello customer
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Very helpful member of staff
Very helpful member of staff, need to support the stores.
24 November 2024
Reply from hmv (UK) - Leeds
Hello Lindsey
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Not yet been informed that arrived at…
Not yet been informed that arrived at store. Will need to visit store directly as now waited for advised delivery time of 2 to 5 working days.
23 November 2024
Reply from hmv (UK) - Leeds
Hi Michala
Thank you for taking the time to leave us a review. We are sorry to hear you did not receive a notification from the store apologies for any disappointment caused. We can see the order is now ready to collect.
Kind regards
Reply from hmv (UK) - Leeds
Hi there,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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