The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the... See more
Company replied
Location
Switch locationUnit 1, Williamson Square, L1 1EJ Liverpool, GB
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See what reviewers are saying
I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the... See more
Company replied
110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SH... See more
Company replied
I can't remember the last time I purchased from HMV. I ordered the latest album from Michael Ball OBE (GLOW). I collected from HMV Liverpool, but beforehand I rang and spoke to Geoff (same as my nam... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #20 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #12 of 26 best companies in T-shirt Shop
About hmv (UK) - Liverpool
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, Williamson Square, L1 1EJ, Liverpool, United Kingdom
4.8
Excellent
687 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I'm still waiting for my click and…
I'm still waiting for my click and collect order! Stock despatched to store last week but no further communication until your email inviting me to give feedback! Nothing in spam folder - what's gone on with the third email inviting me to collect?
6 December 2025
Reply from hmv (UK) - Liverpool
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
preordered straykids album
staff were really kind and served me quickly the album was perfect overall no complaints xx
26 November 2025
Reply from hmv (UK) - Liverpool
Hi mace
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hi Kirsty
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service in store to…
Great customer service in store to locate the item we wanted, when not available no problem ordering in store to collect later in the week
3 December 2025
Reply from hmv (UK) - Liverpool
Hi Maggs
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Liverpool store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hi Marie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Michelle
Customer Service Team
hmv.com
Reply from hmv (UK) - Liverpool
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Liz Liverpool
Order delivered on date I was expecting, great service, would purchase from this site again.
26 November 2025
Reply from hmv (UK) - Liverpool
Hi Liz
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
LP arrived on time into the Liverpool…
LP arrived on time into the Liverpool store as promised. Member of staff very helpful and friendly
25 November 2025
Reply from hmv (UK) - Liverpool
Hi Customer,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
staff very helpful and pleasnet
21 November 2025
Reply from hmv (UK) - Liverpool
Hi Kevin
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Liverpool store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hi kerry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hello Carol,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Liverpool staff amazing
Experience with HMV in the store was amazing. In the Liverpool store the staff member who helped us was amazing. I would of given a 5 star review but prices in hmv are very overpriced
21 November 2025
Reply from hmv (UK) - Liverpool
Hi Keith
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time
Have a great day!
Ordered in-store and the DVD was…
Ordered in-store and the DVD was available within a few days.
21 November 2025
Reply from hmv (UK) - Liverpool
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Service instore was excellent.
21 November 2025
Reply from hmv (UK) - Liverpool
Hi KELM
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hi May
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hi Karen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were super friendly and…
The staff were super friendly and helpful. The music books are amazing value.
17 November 2025
Reply from hmv (UK) - Liverpool
Hi Jim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff at Liverpool very helpful spent…
Staff at Liverpool very helpful spent time researching to find the items I wanted then got items delivered to my address
16 November 2025
Reply from hmv (UK) - Liverpool
Hi Angela
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always good response from the staff and…
Always good response from the staff and excellent quality
14 November 2025
Reply from hmv (UK) - Liverpool
Hi Chris,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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