I was told it was dispatched by HMV and to be sent out by Royal Mail 48h. Then Royal Mail tracking were waiting over 2 days to receive the item, all it said was they were expecting it, so why did the... See more
Company replied
Location
Switch locationUnit 92, Manchester, Arndale Shopping Centre, M4 2HU Manchester, GB
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See what reviewers are saying
Great help from a rather cool assistant in the Manchester Arndale store who helped process an online order with an HMV voucher. Delivery was prompt and really well packaged. Faultless.
Company replied
It is refreshing to go into an HMV these days and actually feel it's a pleasure to shop in. I switched to online mostly a few years back, but even then, I was tempted to buy elsewhere. HMV feels now i... See more
Company replied
I’ve got loads of records, but I wanted to buy new record player cause I haven’t had one for years looked on the website and some great bargains hundred pounds with speakers. It looks really stylish n... See more
Company replied
Company details
- #47 of 62 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #12 of 26 best companies in T-shirt Shop
About hmv (UK) - Manchester Arndale
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 92, Manchester, Arndale Shopping Centre, M4 2HU, Manchester, United Kingdom
4.7
Excellent
547 reviews
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I was told it was dispatched by HMV and…
I was told it was dispatched by HMV and to be sent out by Royal Mail 48h. Then Royal Mail tracking were waiting over 2 days to receive the item, all it said was they were expecting it, so why did the delivery miss 2 days? If it wasn’t dispatched then why email me and tell me it was.
16 August 2026
Reply from hmv (UK) - Manchester Arndale
Hi Paul,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to ensure orders are shipped and received as quickly as possible.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Reply from hmv (UK) - Manchester Arndale
Hi Owen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very prompt and efficient service.
3 August 2026
Reply from hmv (UK) - Manchester Arndale
Hi Leslie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Manchester Arndale
Hi Charley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Goods arrived on time and the whole…
Goods arrived on time and the whole process was very simple
28 July 2026
Reply from hmv (UK) - Manchester Arndale
Hi Bernard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I am absolutely appalled by the service I recieved
I am absolutely appalled by your service , I came in store (Manchester arndale )to get a gengar tshirt for my nephews birthday , I was served by a lad called Oliver B , who checked on computer and told me it’s instock in the warehouse and I would recieve it within 3-4 days as I needed it for my nephews birthday , a week past and I got an email saying it was out of stock ,and you are trying to get it for me , I rang up and no one answered , I emailed was ignored loads of times , being sent automated messages , Absolutely disgusting , I got emailed back last week to say it is coming in stock and I will be notified wen been dispatched , 4and a half week later I recieved it ! No apology or nothing being compensated for this service I recieved !
28 July 2026
Reply from hmv (UK) - Manchester Arndale
Hi Maxine
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Great help from a rather cool assistant…
Great help from a rather cool assistant in the Manchester Arndale store who helped process an online order with an HMV voucher. Delivery was prompt and really well packaged. Faultless.
24 July 2026
Reply from hmv (UK) - Manchester Arndale
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was made great by the way the member…
It was made great by the way the member of staff served me with professionalism and was really friendly and very easy to talk to.
23 July 2026
Reply from hmv (UK) - Manchester Arndale
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Enjoyed my trip there
Enjoyed my trip there; everyone was so nice, and Paul T was very understanding about my hearing issues. He spoke very clearly, and even after I asked him to repeat himself for me
14 July 2026
Unprompted review
Reply from hmv (UK) - Manchester Arndale
Hi Jade
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I am a mobility scooter user and I…
I am a mobility scooter user and I found the staff very helpful in getting upstairs to the performance platform for a New Disc launch event by The Shires.
9 July 2026
Reply from hmv (UK) - Manchester Arndale
Hi Shaun
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Much better than when we seen banarama…
Much better than when we seen banarama . Only issue is. Whoever takes photos needs to learn to take pics. My pictures are dreadful. All blurry cause he rushed. A kept pressing constantly so not worth the time taking loved meetin the shires. Lovely duet. A this time I managed to stand in the disabled queue which helped.
9 July 2026
Reply from hmv (UK) - Manchester Arndale
Hi Michelle
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Manchester Arndale
Hi stuart
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were really friendly and helpful
Staff were really friendly and helpful.
Always pleasant when we visit
3 July 2026
Reply from hmv (UK) - Manchester Arndale
Hi Gill
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Overall good experience
Collection of the CD was easy, along with collecting the wristband. The event was great. The only let down was the member of staff who took the pictures made me feel rushed. I appreciate the band had a lot of people to see and speak to, but there was no need to make people feel rushed. The couple behind me even complained about it.
2 July 2026
Reply from hmv (UK) - Manchester Arndale
Hi Miss
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
terry
an amazing store, actually. i went to go order a record in store some sick guy called terry helped us he was chill asf rock on
30 June 2026
Reply from hmv (UK) - Manchester Arndale
Hi Trillobyte
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very accommodating staff
Very friendly,helpful staff during a acoustic set/band meet and greet. Will definitely visit again for future signings
29 June 2026
Reply from hmv (UK) - Manchester Arndale
Hi Marcus,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Great service. Did C&C at the Arndale store in Manchester. Received updates and got the item very quickly when I got to the store. Staff were very helpful. Couldn’t ask for more!
30 June 2026
Reply from hmv (UK) - Manchester Arndale
Hi Neil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and easy.
17 June 2026
Reply from hmv (UK) - Manchester Arndale
Hi Stuart
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Hello hmv
Hello hmv, as 99% of my time in your store is always a good experience. I thank you.
19 June 2026
Reply from hmv (UK) - Manchester Arndale
Hi GLYN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering Films:
Ordering Films:
In ordering a number of films (Blu Ray) at the counter, the staff member was really helpful - making use of the barcode numbers I had from the HMV website.
The films arrived at the store as requested, and at collection, again, the staff were helpful and proficient.
5 June 2026
Reply from hmv (UK) - Manchester Arndale
Hi Brian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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