Visited my local store to collect an order I had made via online service. Whilst visiting I purchased an extra vinyl to add to my collection. Staff are always friendly with helpful advice. This is why... See more
Company replied
Location
Switch location33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB
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See what reviewers are saying
Dislike the fact you pre order yet have to wait until an email to say its ready, yet the album is on the shelf on day of release.
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Absolutely brilliant customer service at the Middlesbrough store. My children like unusual artists and we often ask for c.ds and records they don't stock. Nothing is too much trouble and the ordering... See more
Company replied
Was able to request that the store was able to hold on to one of my click-and-collect items a little longer - so I could collect several 4K movie discs at once, thus saving multiple trips. Upon collec... See more
Company replied
Company details
- #49 of 64 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #3 of 4 best companies in DVD Shop
- #22 of 28 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Middlesbrough
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, United Kingdom
4.6
Excellent
280 reviews
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Reply from hmv (UK) - Middlesbrough
Hi Carol
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Middlesbrough
Hi Gerrard
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Dislike the fact you pre order yet have…
Dislike the fact you pre order yet have to wait until an email to say its ready, yet the album is on the shelf on day of release.
1 August 2026
Reply from hmv (UK) - Middlesbrough
Hello,
Thanks for taking the time to leave a review! If you order to your home address, we always aim for a release day delivery, but if you're picking Click & Collect, this will instead be dispatched to a store, and marked as ready for collection on the day, to keep you updated. We also have a Ring & Reserve service, where you can put through a reservation for stock that is physically in one of our stores and collect it that day, if you would prefer!
Reply from hmv (UK) - Middlesbrough
Hello Gregory
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly & helpful staff
Friendly & helpful staff. Very professional. Product delivered to store & was in excellent condition.
25 July 2026
Reply from hmv (UK) - Middlesbrough
Hi Maria
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Middlesbrough
Hi Mark
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Middlesbrough store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The process of ordering was so simple…
The process of ordering was so simple and efficient! I’m not sure of the name of the man I was talking with, but he was very kind and incredibly helpful :)
17 July 2026
Reply from hmv (UK) - Middlesbrough
Hello Minahil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Keep Stores available
Visited my local store to collect an order I had made via online service. Whilst visiting I purchased an extra vinyl to add to my collection. Staff are always friendly with helpful advice. This is why I always choose HMV. If I need tovto order online, I always opt for pick up at my local store. This offers a chance to visit & view what is available. Keeping our stores available.
16 July 2026
Reply from hmv (UK) - Middlesbrough
Hi Duane
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Always a pleasure to shop there.
29 June 2026
Reply from hmv (UK) - Middlesbrough
Hi Gordon
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Middlesbrough
Hi Marc
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy online purchase
Easy online purchase. Collected from store on dates initially given. No problems whatsoever. Would purchase again.
19 June 2026
Reply from hmv (UK) - Middlesbrough
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Middlesbrough
Hi Summer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV staff helpful and knowledgeable.
The staff at HMV shop in Middlesbrough were extremely helpful and knowledgeable. The communication of when to expect the Vinyl was great and was delivered on time in good condition. Have no hesitation in recommending HMV and will continue to shop there.
11 June 2026
Reply from hmv (UK) - Middlesbrough
Hi Janice
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Never got the parcel as it said it was…
Never got the parcel as it said it was out of stock however still took my money
4 June 2026
Reply from hmv (UK) - Middlesbrough
Hi Josie
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please be advised we only take an authorisation at the time of ordering, payment is not taken until the item is ready for dispatch. Kind regards.
Fast efficient knowledgeable, courteous, what more could we want
Just simple straightforward nothing too much trouble just a great efficient service by the staff, its always a pleasure.
2 June 2026
Reply from hmv (UK) - Middlesbrough
Hi Stephen
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Great online service
Great online service . Did click and collect at my local store and only waited 2 days for my item . Perfect service .
1 June 2026
Reply from hmv (UK) - Middlesbrough
Hi Suzanne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The order took far too long to arrive…
The order took far too long to arrive and it came in separate parcels on different days!The store were far more helpful and therefore I will not order online from you again for an instore collection
30 May 2026
Reply from hmv (UK) - Middlesbrough
Hi Customer
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching the store.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Reply from hmv (UK) - Middlesbrough
Hi Phil,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good shopping experience
Ordered online picked up in store near me staff were very helpful and pleasant
10 May 2026
Reply from hmv (UK) - Middlesbrough
Hi Carole,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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