hmv (UK) - Norwich Reviews 

Love the HMV experience whether it’s in-store or online. Keeping physical media alive and I’ll keep supporting the shops that do!

Live bands playing on Saturday afternoons is a good experience at the store
Picked up a rare double coloured vinyl & a cd

Received click & collect order in quick time, same easy & excellent service as I've now come to expect from HMV!

Didn't have what I wanted so ordered it - really fast and efficient service. I would rather pay extra to keep HMV on the high street than give money to Amazon. Ever.

They were efficient snd DVD I ordered was delivered very quickly

The helpfulness of the first assistant, Glenda, searching and locating one request. Also combining four gift cards into one enabling me to purchase my first request. Then allowing me to purchase a second request to the value of £34.99 on collection of the first item. Survey number: 59-831-3 14/04/2026
The second assistant, Alice, in searching for another request confirmed that although she could find it, it was not available through HMV. Survey number: 8-831-5 17/04/2026
A third assistant , Lucy, on another occasion was extremely helpful with something I was searching for. Survey number: 19-831-6 18/04/2026
I am very appreciative of their excellent customer care.

I ordered a dvd in store, the staff were really helpful and efficient

Very polite sales person and easy transaction

The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t get that type of customer services these days . 5 stars was the best score that I could give as that was the highest rating available . Thank you.

Always very easy to find what im looking for. Staff are friendly and helpful!!

HMV always score top marks with me. I’ve only positives to say about them, their stores, online store and eBay store. I’ve purchase from all and the service and packing and delivery has always been exceptional

HMV NORWICH held a listening party last 20th of March for the release of BTS’s 5th album, ARIRANG. I was so thrilled and happy that they did! The shop have all the different albums and vinyl versions, plus HMV exclusives of which I went to buy a couple more albums (aside from what I have preordered online). They distributed posters, ballers and stickers which are all ARIRANG themed. They played the album once they opened the shop at 9am which hyped up Armys who lined up outside the shop! Thank you HMV NORWICH! Your staff were all very friendly, accommodating and helpful! Looking forward to tye next BTS event!

Easy to order online and collection of CD was easy.

Very fast delivery and a competitive price.

A very nice, quick easy transaction. Staff very friendly.

My pre ordered arrived a day earlier than expected, so prompt, fast delivery, packaged well.

I suppose it was the people who work in the Norwich store, all very happy and very knowledgeable.

Although the item I was seeking was not on the shelves, a staff member was able to locate and order a copy for me online immediately.
The item arrived swiftly and in perfect condition.

The store staff were friendly and super helpful, they ordered the items for me and the cds arrived really quickly. Great staff and great service.