hmv (UK) - Nottingham Reviews 

391
TrustScore 4.5 out of 5

4.7

Unit C: Unit 95 Consec Victoria Centre, NG1 3QE Nottingham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The staff at this store are excellent, they are very friendly, polite and go that extra mile to help you find or order something. i'am sure they will keep up this excellent service. Thanks.

Company replied

Rated 2 out of 5 stars

My husband didn't recieve his birthday gift in time due to communication issue. I ordered 3 separate bundles online on the same day using the click and collect service. The day or so after I received... See more

Company replied

Rated 5 out of 5 stars

Don’t ya just luv HMV, you can’t get any company more British than HMV what an icon & an ambassador for the UK. The only critique I have is now I’m getting older I’m finding it too dark inside the... See more

Company replied

Rated 5 out of 5 stars

I visited hmv in search of a film on dvd or blue ray, it was a film l saw in the early 1980s it made in 1971 and it was called villian staring Richard Burton and a ford zephyr. I spoke to a member of... See more

Company replied


Company details

  1. #45 of 60 best companies in Music shop
  2. #10 of 18 best companies in CD Shop
  3. #2 of 4 best companies in DVD Shop
  4. #19 of 26 best companies in Record Shop
  5. #22 of 32 best companies in Home audio shop
  6. #13 of 26 best companies in T-shirt Shop

About hmv (UK) - Nottingham

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • Unit C: Unit 95 Consec Victoria Centre, NG1 3QE, Nottingham, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

391 reviews

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4-star
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2-star
1-star

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4.7

All reviews

(391)

31,545 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good film

14 August 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Andrew

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

I always enjoy shopping at HMV

I always enjoy shopping at HMV. The staff are friendly and helpful, and if an item is not in stock, it's often possible to order an item either to your home address, for a small fee, or have it sent to the store of your choice. I particularly enjoy browsing through the many CDs, DVDs and Vinyl , of which there are many different genres to choose from. I also look forward to browsing the new releases that come out every Friday, and it's often exciting to find a new release you weren't expecting at the time! I would recommend HMV to anyone who enjoys Music and Films.

3 August 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Paul

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Very good experience will definitely…

Very good experience will definitely shop with you again

2 August 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Paul

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

Great product and great price but Royal…

Great product and great price but Royal Mail provided a poor delivery service.

11 July 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Michael

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 4 out of 5 stars

My experience was satisfying

My experience was satisfying. I went in to purchase a pop vinyl doll. Unfortunately they didn't have one in stock, but they were quick enough to ask if I wanted one ordering and with in 4 days I had it In my hand. So all in all happy with my experience.

5 July 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hello Matthew

Thanks for taking the time to leave us a 4 star review!

We hope to earn that last star from you soon ;-)

Rated 5 out of 5 stars

Always good

I really like the in-person browsing and shopping experience. Always very reliable and fast shipping on pre-orders. My favourite place to buy blu rays!

7 July 2025
Unprompted review
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Lars

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Ask for item that was behind counter…

Ask for item that was behind counter and they were very helpful, ask if their was a limit for purchase and they said no so manage to buy what I wanted

2 July 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Wayne

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

5 star staff

Great service and knowledge staff

19 June 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Matt

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Great experience

Great experience, very efficient and helpful staff !!

13 June 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi customer

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Long standing customer

Long standing customer, loyal. Efficiency, politeness and helpful personel

9 June 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Mr

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Pink floyd live in Pompeii

The young person behind the till was really very helpful and very efficient to put my order place, which I received about 3 days later, will definitely shop there again.

26 May 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi John

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Helpful staff

Helpful staff, checked and ordered for me easy easy, well done

4 June 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very Happy Overall

Very Happy Overall! With Both Service + Item Received

24 May 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Ryan

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Quick click and collect

Quick click and collect. Items have been packed well. Friendly staff. Like this particular store as it is user friendly. Always find what I want . Very pleasant customer experience

23 May 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very good experience shopping at HMV online.…

Very good experience shopping online at HMV pre-ordered Tarja was delivered on time as expected date Very happy packaged well

21 May 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hello Jason

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Nice and straightforward experience every time I visit

Good selection of records, always a nice and straightforward experience shopping there

14 May 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Vladislav

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Good friendly service and efficient

Good friendly service and efficient. A good choice of films. No hassle in exchanging a film.

5 May 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Miles

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 2 out of 5 stars

Sort it out HMV!

Come on HMV, sort it out! The Nottingham store is like a toyshop - too much merchandise. You’ve massively cut down on dvd stock to the point where even the most well known films aren’t on the shelf. I want to be able to browse and buy DVDs not POP figurines!

2 May 2025
Unprompted review
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi there; we're sorry to hear that you are unhappy with the new layout of our store. 

The Pop Culture sections featured in store have become a big part of the products customers purchase and to elevate this we have made the decision to expand the range, placing them in a more noticeable part of our stores. 

Our Audio and Visual charts are still a core part of our company and can still be found in our stores as well as in the rest of the stores along with back catalogue items, as per usual.

While we do have a more extensive back catalogue range available via hmv.com, if there are specific back catalogue titles that you are unable to locate in one of our stores, please ask a member of staff who will be able to assist you further and if the item is available we should be able to get the item ordered for you.

We pride ourselves on the service that we offer but we rely on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your thoughts.

Rated 5 out of 5 stars

Wham 12ish picture disc

Great website great item
Thank you

Excellent service

7 May 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Julie

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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