It was almost perfect. Only thing that i didn't like was everything was payments and package was individually sent and taken. I can understand packages being sent indiviually due to weight and size. B... See more
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Location
Switch location363 Oxford Street, W1C 2JW London, England, GB
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See what reviewers are saying
Ordered something from their site because I wasn't sure it would be in store. I was suprised it dispatched so fast considering it was on the weekend however it was delivered on time and in perfect c... See more
Company replied
Easy to order on the HMV website. Choice to have my UHD Blu ray, either delivered or collect from store, chose to have it delivered to my local store. Was informed when it arrived at the store, collec... See more
Company replied
I bought a game from HMV a few weeks ago for my brother’s birthday. Although it was out of stock, the staff member explained everything clearly and assured me it would be delivered by Tuesday if I ord... See more
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Company details
- #46 of 61 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Oxford Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
363 Oxford Street, W1C 2JW, London, England, United Kingdom
4.7
Excellent
851 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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HMV Does it Better
The order was carefully allocated to my address, the item securely packaged and delivered safely in only just two days from purchasing 10/10
16 July 2026
Reply from hmv (UK) - Oxford Street
Hi Phillip,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
All very efficient
My order was received in the timescales promised and I was able to pick up in store, the staff there were efficient, helpful and courteous.
16 July 2026
Reply from hmv (UK) - Oxford Street
Hi Claire,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service in the shop
Great service in the shop, prompt delivery and happy with the product
5 July 2026
Reply from hmv (UK) - Oxford Street
Hi Augusta
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV! Great Place!
Good Customer Care. The assistant was very helpful. Convenient click and collect service.
12 July 2026
Reply from hmv (UK) - Oxford Street
Hi Virginia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Oxford Street
Hi George
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Oxford St store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Easy to order on the HMV website
Easy to order on the HMV website. Choice to have my UHD Blu ray, either delivered or collect from store, chose to have it delivered to my local store. Was informed when it arrived at the store, collected that day.
9 July 2026
Reply from hmv (UK) - Oxford Street
Hi Frederick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Oxford Street
Hi Kelly
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Papa was a rolling stone
It was almost perfect. Only thing that i didn't like was everything was payments and package was individually sent and taken. I can understand packages being sent indiviually due to weight and size. But couldn't payments been done as one. Maybe choice could be offered before customer agrees sale. To have payments done in one or separately. Just a thought.
7 July 2026
Reply from hmv (UK) - Oxford Street
Hello Daniel
Thanks for taking the time to leave us a 4 star review!
With regard to payments, please be advised that credit/debit cards are only charged as and when the item is allocated to your order and ready to dispatch, so for orders consisting of multiple items dispatching at different times or from different warehouse locations, you may see items charged separately.
Should you wish to have a single payment, if you place the order using PayPal, as these are charged immediately when the order is placed, there would be just the single payment regardless of multiple dispatches.
We hope this helps!
Reply from hmv (UK) - Oxford Street
Hi flavio
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Easy
Is very easy to use the website, I bought the CDs and asked to collect in store, to be faster. The whole process is informed by e-mail step by step and the staff is amazing.
24 June 2026
Reply from hmv (UK) - Oxford Street
Hi Ana
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The person that helped me was…Martin
The person that helped my was brilliant, he really knows the stock and went out of his way to help .
26 June 2026
Reply from hmv (UK) - Oxford Street
Hi June
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Not delivered yet
One of the items from the order hasn’t been delivered yet. It’s taking too long. Had I known this, I’d buy it from the store and avoid any future pre-orders.
5 July 2026
Reply from hmv (UK) - Oxford Street
Hi Enrique
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Very friendly workers
3 July 2026
Reply from hmv (UK) - Oxford Street
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
The staff where super helpful and the…
The staff where super helpful and the items where delivered quickly and in perfect condition
30 June 2026
Reply from hmv (UK) - Oxford Street
Hi teddie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Click & Collect GO!
Ordered something from their site because I wasn't sure it would be in store. I was suprised it dispatched so fast considering it was on the weekend however it was delivered on time and in perfect condition!
Staff was very friendly and helpful. I'd definitely shop using this process again.
28 June 2026
Reply from hmv (UK) - Oxford Street
Hi O.R.P
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I bought a CD with click and collect
I bought a CD with click and collect. When it was ready, the collection process was quick and easy and the staff helpful.
25 June 2026
Reply from hmv (UK) - Oxford Street
Hello Steven
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Oxford Street
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Oxford Street
Hi Ray,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nice young man took my order.my order…
Nice young man took my order.my order arrived on time and was well packaged.
23 June 2026
Reply from hmv (UK) - Oxford Street
Hi Marc,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Oxford Street
Hi David
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
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