Once again staff always helpful and efficient. Jai took my order last week and informed me HMV now send email updates instead of texts which I duly received and when I collected my order from the Po... See more
Company replied
Location
Switch location244-248 Commercial Road, UNIT 2, PO1 1HH Portsmouth, GB
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See what reviewers are saying
Ease in choosing LP wanted, delivery was good but LP sleeve was creased but decided to not return LP due to return hassle. There were 2 stores in Portsmouth, and 1 in Chichester, such shame so many... See more
Company replied
Ordered cd in store which was temporarily out of stock. Easy ordering process. CD arrived within time period stated. Staff at counter very polite and proficient. Would readily use HMV services again
Company replied
Lovely helpful service and speedy delivery. Helps so much as i do not deal on the internet and kind helpful service matters so much
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 27 best companies in T-shirt Shop
About hmv (UK) - Portsmouth
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
244-248 Commercial Road, UNIT 2, PO1 1HH, Portsmouth, United Kingdom
4.7
Excellent
273 reviews
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Reply from hmv (UK) - Portsmouth
Hi Alida
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pleasant staff and good service.
28 June 2026
Reply from hmv (UK) - Portsmouth
Hi MR
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff at hmv Portsmouth are…
The staff at hmv Portsmouth are fantastic and so helpful and friendly.
18 June 2026
Reply from hmv (UK) - Portsmouth
Hi Mark
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Portsmouth store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Ordered in store in Portsmouth
Ordered in store in Portsmouth, staff were very helpful and I received my blu ray very quickly through the post
22 June 2026
Reply from hmv (UK) - Portsmouth
Hi Christopher,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Lovely helpful service and speedy…
Lovely helpful service and speedy delivery. Helps so much as i do not deal on the internet and kind helpful service matters so much
24 June 2026
Reply from hmv (UK) - Portsmouth
Hello Christine,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff knew exactly what i wanted
14 June 2026
Reply from hmv (UK) - Portsmouth
Hi Rowland
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great store
Great store, friendly staff. My one slight quibble, your website has shown this store as having items in stock, when I went to the shop to purchase them there was no sign of them. Ended up buying them online, but would much prefer to have bought them from a physical shop.
2 June 2026
Unprompted review
Reply from hmv (UK) - Portsmouth
Hi Jeff
Thanks so much for leaving us a 5 star review - we’re over the moon! Please be advised, we do have a Ring & Reserve service you can call to check stock and reserve items they can be contacted on 03333 230 667.
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Portsmouth
Hello Tim
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Portsmouth
Hi Samantha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Portsmouth
Hi sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Portsmouth
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV Portsmouth
The staff were very helpful when I wanted to order a film they did not have in stock, and it was a quick and efficient service.
3 May 2026
Reply from hmv (UK) - Portsmouth
Hello Fay,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff good, Phone charges not so good.
Ordering the purchase was easy and staff very helpful, but when I phoned for an update on delivery I was in a queue and disappointed to get a text after the call to say calls were being charged at 45p a minute so, I’m glad I only waited 3 minutes.
3 May 2026
Reply from hmv (UK) - Portsmouth
Dear customer,
Thank you for your review.
We were sorry to learn of your disappointment with the cost of your recent call to our store. The reason we provide 084 numbers for stores is that they offer additional options and increased functionality that help us maintain consistent service levels across all of our stores. Regrettably, we do not have control over what additional access fees the various phone providers charge. For this reason, we do highlight the additional potential cost to our customers at the beginning of each call, stating that "Calls are charged at 7 pence per minute plus your phone company's access charge".
Should you encounter difficulties contacting any of our stores in the future, please feel free to call customer service on 03333 234 754 (Mon-Friday 9am-5pm). We will be happy to assist you further with any queries. Alternatively, if your query is not urgent, you can email us at website.service@hmv.co.uk, and we'll respond to your enquiry as soon as possible.
Ease in choosing LP wanted
Ease in choosing LP wanted, delivery was good but LP sleeve was creased but decided to not return LP due to return hassle.
There were 2 stores in Portsmouth, and 1 in Chichester, such shame so many HMV record have shut.
26 April 2026
Reply from hmv (UK) - Portsmouth
Hi Stephen,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Good service at Portsmouth store
Once again staff always helpful and efficient.
Jai took my order last week and informed me HMV now send email updates instead of texts which I duly received and when I collected my order from the Portsmouth store Willy T served me.
I enjoy visiting the store and looking at the music and films when I'm in town and the store is well frequented by all ages.
28 April 2026
Reply from hmv (UK) - Portsmouth
Hi Jackie,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The shop assistant was very helpful and…
The shop assistant was very helpful and polite with regards to the items I wished to purchase, unfortunately two of the items weren't in stock but she explained she could order them for me and have them delivered, which I did with one of the items, which arrived on time and thankfully damage free.
25 April 2026
Reply from hmv (UK) - Portsmouth
Hi Mat,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick hassle free experience
Quick hassle free experience, with the help of staff to find what I wanted.
I find the vinyl section hard to navigate, I think artists names could be better highlighted.
23 April 2026
Reply from hmv (UK) - Portsmouth
Hi Carolyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I often go into HMV as I'm an oldie who…
I often go into HMV as I'm an oldie who loves old films etc always find them or order one
15 April 2026
Reply from hmv (UK) - Portsmouth
Hi Maggie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Portsmouth
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Portsmouth
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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