The young lady suggested she could order my DVD which was not in the store and get it sent to my local store(Uxbridge). The procedure at both ends was seamless and the staff friendly and helpful
Company replied
Location
Switch location15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB Staines, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a CD online, kept up to date via email’s status of my order. Went into store at Staines and was greeted by a staff member ALEX at the door, who was very helpful and friendly, who made the wh... See more
Company replied
Love, love, love HMV!! Staines branch staff always helpful. Have placed many pre orders for vinyl there. Items always arrive sensibly packaged, on time or earlier than expected with excellent email co... See more
Company replied
Great store, with fantastic, friendly staff. You always get a greeting when you enter the store, but the staff leave you alone to browse in peace, available to assist you if needed. Good selec... See more
Company replied
Company details
About hmv (UK) - Staines
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB, Staines, United Kingdom
4.8
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service excellent fast…
Brilliant service excellent fast delivery and amazing team
30 October 2026
Reply from hmv (UK) - Staines
Hello Hugo,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Efficient ordering system and helpful staff
The young lady suggested she could order my DVD which was not in the store and get it sent to my local store(Uxbridge). The procedure at both ends was seamless and the staff friendly and helpful
31 October 2026
Reply from hmv (UK) - Staines
Hi Mrs
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful in store to reorder my…
Very helpful in store to reorder my product thanks to very helpful person in the Staines branch
8 October 2026
Reply from hmv (UK) - Staines
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered a CD online
Ordered a CD online, kept up to date via email’s status of my order.
Went into store at Staines and was greeted by a staff member ALEX at the door, who was very helpful and friendly, who made the whole experience very easy.
29 September 2026
Reply from hmv (UK) - Staines
Hi Joanna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fun shop wide choice
Helpful staff. Wide choice of products. Would certainly recommend. Enjoyable shopping experience.
17 September 2026
Reply from hmv (UK) - Staines
Hi Denise
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Staines
Hello Hugo
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
good friendly service
23 September 2026
Reply from hmv (UK) - Staines
Hi Joy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Staines
Hi Gosia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Blue ray arrived to my local store…
The Blue ray arrived to my local store very swiftly. I had ordered it in store.
19 September 2026
Reply from hmv (UK) - Staines
Hello Andy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
at least 10 characters.
10 September 2026
Reply from hmv (UK) - Staines
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very good my wife loved the CD.
6 August 2026
Reply from hmv (UK) - Staines
Hi Patricia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Tara is brilliant as always
Tara is brilliant as always, ordering my CD’s & coming in time to collect from the Staines HMV !! Always a pleasure!!
2 August 2026
Reply from hmv (UK) - Staines
Hello George
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Staines store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Another purchase from HMV
Extremely good service from postal service and HMV. Easy collection, item in mint condition. Definitely use it again.Thx.
29 July 2026
Reply from hmv (UK) - Staines
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I had an excellent overall shopping…
I had an excellent overall shopping experience at HMV recently when buying two discs. A special thanks to Howard, who was incredibly kind and enthusiastic in helping me find them. Highly recommended!
24 July 2026
Reply from hmv (UK) - Staines
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The hmv staines consistently give a…
The hmv staines consistently give a fantastic service, they are always helpful and very knowledgeable , thank you .Nigel.
23 July 2026
Reply from hmv (UK) - Staines
Hi Nigel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff was so helpful when I ask…
The staff was so helpful when I ask about a a DVD they told me that it was not in there store but could order it for me and it would take 2 or 3 days before they get it in for me so I ordered it and I got a text to go and pick it up as it was in the store the staff was so helpful to me thank you
19 July 2026
Reply from hmv (UK) - Staines
Hi ANTHONY
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Staines
Hi Donnie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
it was very good and got my order in…
it was very good and got my order in great condition
9 July 2026
Reply from hmv (UK) - Staines
Hello Arron
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Staff unhelpful
23 June 2026
Reply from hmv (UK) - Staines
Hi Adam
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Very helpful and understanding and very…
Very helpful and understanding and very good service overall
17 June 2026
Reply from hmv (UK) - Staines
Hi Dean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.