Always helpful staff. Great range in store and you can order if they don't stock the item you want. It's great that there is still somewhere you can browse in store. There is still a demand for physic... See more
Company replied
Location
Switch locationUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
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Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... See more
Company replied
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... See more
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lack of smile and positive body language from staff member. tried to claim package was not there when we knew it was. general lack of enthusiasm.
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #20 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Swansea
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, United Kingdom
4.8
Excellent
291 reviews
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Always helpful staff
Always helpful staff. Great range in store and you can order if they don't stock the item you want. It's great that there is still somewhere you can browse in store. There is still a demand for physical media and luckily HMV is there to supply this.
2 August 2026
Reply from hmv (UK) - Swansea
Hi Gareth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hmv has always been my go to place for…
Hmv has always been my go to place for dvds, CDs etc. Best products at reasonable prices.
4 August 2026
Reply from hmv (UK) - Swansea
Hi Emma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Swansea
Hi Simon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Swansea
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
great store and friendly and helpful…
great store and friendly and helpful staff good service my order arrived fast
23 July 2026
Reply from hmv (UK) - Swansea
Hi andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Swansea
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Staff at HMV Swansea are just the…
The Staff at HMV Swansea are just the best people and always make shopping their,an absolute pleasure.
18 July 2026
Reply from hmv (UK) - Swansea
Hi Mr
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Swansea store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The staff at Swansea HMV
The staff are always polite and friendly. Always on hand to help a credit to store. I went into the store my dvd was not available on the shelf so I placed an order and when the email came I was able collect my dvd without any issues.
7 July 2026
Reply from hmv (UK) - Swansea
Hi Kate
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
disappointing
lack of smile and positive body language from staff member. tried to claim package was not there when we knew it was.
general lack of enthusiasm.
4 July 2026
Reply from hmv (UK) - Swansea
Hi Julie
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Swansea
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
On time and an excellent service
On time and an excellent service, thanks so much for getting the product.
9 July 2026
Reply from hmv (UK) - Swansea
Hello Tim
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordered online
Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected.
I waited approximately 15 minutes to be served as there seemed to be only one person working there. He was rushed off his feet dealing with enquiries and serving customers.
3 July 2026
Reply from hmv (UK) - Swansea
Hi Joan
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Friendly helpful staff
6 July 2026
Reply from hmv (UK) - Swansea
Hi T
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Swansea
Hi James
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Always excellent service in the swansea…
Always excellent service in the swansea branch
Chap with tattoos on his elbow excellent
3 July 2026
Reply from hmv (UK) - Swansea
Hello jonathan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
My order arrived when they said store…
My order arrived when they said store clean and tidy staff very efficient
19 June 2026
Reply from hmv (UK) - Swansea
Hi Protheroe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent ordering service
Excellent ordering service, comms, delivery etc
Thanks HMV Swansea
17 June 2026
Reply from hmv (UK) - Swansea
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick and reliable service 👍
13 June 2026
Reply from hmv (UK) - Swansea
Hello Mark
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Pre ordering was easy and straight…
Pre ordering was easy and straight forward arrived on the day they gave me packaging was first class
16 June 2026
Reply from hmv (UK) - Swansea
Hi Leighton
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Iike this dvd really good item and…
Iike this dvd really good item and thank you very munch and CD regards daniel smith
12 June 2026
Reply from hmv (UK) - Swansea
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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