hmv (UK) - Warrington Reviews 

234
TrustScore 4.5 out of 5

4.7

85 / 86 Golden Square,, WA1 1QE Warrington, GB


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See what reviewers are saying

Rated 5 out of 5 stars

HMV in Warrington's Golden Square shopping centre is quite small but packed with a wide selection of music and more! I found a recently released CD by one of my favourite artists, that I didn't even k... See more

Company replied

Rated 5 out of 5 stars

After being frustrated by not being able to use my gift card online Beth H was very helpful and patient in ordering my DVD in-store. I picked a quieter time as I am slower than younger customers and o... See more

Company replied

Rated 5 out of 5 stars

Went into the Warrington store to purchase a new release. Unfortunately, it wasn’t in-store but the assistant (Beth) was very helpful, ordered it for me and arrived in the store within 2 days. Very h... See more

Company replied

Rated 5 out of 5 stars

What was great was that, unlike many companies, HMV did the simple things well - making life easier for me. I ordered 2 CDs - one of which had a set release date. I received appropriate update and BOT... See more

Company replied


Company details

  1. #45 of 60 best companies in Music shop
  2. #10 of 18 best companies in CD Shop
  3. #2 of 4 best companies in DVD Shop
  4. #19 of 26 best companies in Record Shop
  5. #22 of 32 best companies in Home audio shop
  6. #13 of 26 best companies in T-shirt Shop

About hmv (UK) - Warrington

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 85 / 86 Golden Square,, WA1 1QE, Warrington, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

234 reviews

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4-star
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2-star
1-star

Asks customers to review

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4.7

All reviews

(234)

31,158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful audio quality on the record and…

Awful audio quality on the record and is faulty. New needle and it shit across the dead wax and onto the table.
Took the record back to the shop but said o had to phone HMV to sort a return out as it was an online order.
Phoned the number today and it’s closed for returns.

19 July 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi stuart

Thank you for taking the time to leave us a review. We are sorry to hear your item was faulty, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.

Rated 5 out of 5 stars

Friendly and knowledgeable staff at the…

Friendly and knowledgeable staff at the Warrington branch, easy online ordering service, quick and efficient. Recommended.

11 July 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Paul

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent service

Excellent service

8 July 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Annmarie

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

I have allways bought from hmv i use to…

I have allways bought from hmv i use to go andys and zodiac records when they were in the old fish market area

19 June 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi there, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hello Ray

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Excellent communication

Excellent communication
Helpful staff in Warrington branch.

19 June 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Robert

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Smooth purchase thanks

Smooth purchase thanks

30 May 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi AJM

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Always my go to for new vinyl

Went into the Warrington store to purchase a new release. Unfortunately, it wasn’t in-store but the assistant (Beth) was very helpful, ordered it for me and arrived in the store within 2 days. Very happy!

6 June 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi James

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Staff very friendly and patient with my…

Staff very friendly and patient with my little boy making them look for Godzilla stuff they don't sell 🥰🥰🥰🥰

6 June 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Rajan

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

HMV in Warrington's Golden Square…

HMV in Warrington's Golden Square shopping centre is quite small but packed with a wide selection of music and more! I found a recently released CD by one of my favourite artists, that I didn't even know was out! Good price too, and friendly service at the till.

30 May 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Rheon

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

All so easy and quick delivery

All do easy and quick delivery

28 May 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Tina

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very efficient and speedy service the…

Very efficient and speedy service the item I ordered arrived in excellent condition very pleased all round..👍

22 May 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Paul

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Cd's competitive prices and delivered…

Cd's competitive prices and delivered instore and through the post quickly.Also nice to support a high street music store than an online retailer.

20 May 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Steve, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 1 out of 5 stars

my shortest visit to an hmv store

my shortest visit to an hmv store. within 3 minutes the music being played over the store pa contained the lyric "f* ck ing" multiple times. I asked a staff member politely if they would turn it off to be met with what i'd describe as an "attitude stance" and the reply "why"?

Why do hmv not have a staff guide policy in place to stop this happening, it's not cool when the shop has children under ten in the store

(funny thing, trustpilot picked up on the swear word typed above and initially blocked this being posted)

9 May 2026
Unprompted review
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hello Ga

Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.

So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.

Rated 5 out of 5 stars

Great place to buy memorabilia

Safe place to shop

5 May 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Teri

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

I always look forward to visiting HMV

I always look forward to visiting HMV. I go looking for a vinyl album that I know I want, but when I leave the store I always have at least one other album that I didn't realise I wanted, that was until I found it amongst the huge selection in HMV

2 May 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Dear Customer,

Thank you for sharing your experience at the store. We pride ourselves on the range and variety of vinyl that we offer our customers, so we’re delighted to hear you were able to find what you were looking for.

We constantly review and refresh the items we have available, so we look forward to offering you even more choice soon! :-)

Rated 5 out of 5 stars

Great staff

Great staff, and people who know what they are doing and know there stuff about music, films and other.

24 April 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hello Richard

Thanks for leaving us a great review. We’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Great service in The store staff very…

Great service in The store staff very professional and happy to help. my order came through the post very quickly

19 April 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi Cheshire

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Good service

Good service. great movies

6 April 2026
hmv (UK) - Warrington logo

Reply from hmv (UK) - Warrington

Hi PAUL

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

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