Brilliant service my cd was out of stock I was kept informed regularly and then it was posted as soon as it came back in stock
Company replied
Location
Switch locationUnits 38 - 40, The Brooks, SO23 8QY Winchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great .. staff in Winchester HMV were very helpful & bent over backwards so I could receive bluray at my home city of Nottingham … it arrived just 2 days later
Company replied
Unfortunately I was not sent a ready to collect message until I had written to customer service and asked is my order ready. A day after customer service advised it was ready I had an email telling me... See more
Company replied
It's good that I can wait a few days before collecting my purchase. Not always possible with certain other suppliers! Winchester shop is well stocked and the staff are very helpful. I also purchased t... See more
Company replied
Company details
About hmv (UK) - Winchester
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Units 38 - 40, The Brooks, SO23 8QY, Winchester, United Kingdom
4.8
Excellent
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, ordered in the Winchester Shop and had it sent to the Southampton shop. Thank you HMV.
22 February 2026
Reply from hmv (UK) - Winchester
Hi Tim
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
INTENSO FLASH DRIVES
Ordered late Friday pm in Winchester store.Collected in store the following Thursday am .Kept informed by email of order progress throughout.All good.HMV did as promised.
31 January 2026
Reply from hmv (UK) - Winchester
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Winchester
Hi MARK
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Winchester
Hi Wyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff.
28 January 2026
Reply from hmv (UK) - Winchester
Hi Susan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Winchester
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
CD Winchester
Pleasant voice on phone enquiring about ordering CD. Ordered and was sent to Winchester HMV. Excellent
7 January 2026
Reply from hmv (UK) - Winchester
Hi V.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Your staff member in Winchester was…
Your staff member in Winchester was really helpful . And delivery was was prompt.
16 December 2025
Reply from hmv (UK) - Winchester
Hi Steven,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Winchester
Hi Paul,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The assistant in the store was helpful-…
The assistant in the store was helpful- helping me to order online however I felt the online communication was a little slow
All worked out in the eventually, in the nick of time for a birthday present
31 December 2025
Reply from hmv (UK) - Winchester
Hello Jenny
Thanks for taking the time to leave us a 3 star review!
We hope to earn those last stars from you soon ;-)
Reply from hmv (UK) - Winchester
Hi Svetlana
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Winchester store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Good communication and the person that…
Good communication and the person that served me in store was very helpful and polite.
17 December 2025
Reply from hmv (UK) - Winchester
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick order time into store and simple…
Quick order time into store and simple collection process.
7 December 2025
Reply from hmv (UK) - Winchester
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent range at a really good price…
Excellent range at a really good price and really quick delivery
4 December 2025
Reply from hmv (UK) - Winchester
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Winchester
Hi Michael
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV had product that I wasn't sure was…
HMV had product that I wasn't sure was still obtainable. It was delivered to pick up store within days. My name was recognised which meant didn't have to take loads of ID and paperwork with me. And! I was able to pay cash.
18 November 2025
Reply from hmv (UK) - Winchester
Hi Chris,
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Manager/staff member was very helpful…
Manager/staff member was very helpful and went over above to discover the correct LP record I was seeking as a present. He was very patient too. He ordered it for me and I have collected it. Received within a week.
2 November 2025
Reply from hmv (UK) - Winchester
Hi Sheila
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores, and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Non nonsense from order to delivery
27 October 2025
Reply from hmv (UK) - Winchester
Hi Ian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Winchester
Hi James,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly
Friendly, helpful and efficient staff in Winchester store. Nothing is too much trouble
17 October 2025
Reply from hmv (UK) - Winchester
Hi Lucas
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.