It's so good to see hmv having vinyl on such great offers. Managed to nearly complete my Uriah Heep picture disc collection now. Also a big shout out to the manager and staff at the Worthing store fo... See more
Company replied
Location
Switch locationUnit 4, Montague Centre, Liverpool St, BN11 1YJ Worthing, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a Blu Ray online for collection from HMV in Worthing, West Sussex. I was emailed within 2 days to let me know that it was ready for collection: no hassle with delivery carriers, the whol... See more
Company replied
My parcel had been delivered to wrong door by royal mail and subsequently went "missing" i went to hmv who couldn't have been more helpful they followed up with RM. But hmv sent a new delivery at no e... See more
Company replied
Olly was very knowledgeable and processed our order with speed and efficiency. He listened carefully to our problems with unusual names and addresses, and was good natured and friendly. Thank you for... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Worthing
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 4, Montague Centre, Liverpool St, BN11 1YJ, Worthing, United Kingdom
4.7
Excellent
280 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were helpful and quick to…
The staff were helpful and quick to help and always there to help with anything
10 July 2026
Reply from hmv (UK) - Worthing
Hello Jason
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I ordered this product over a week ago
I ordered this product over a week ago, had confirmation of order but no update since. And when I've gone onto the HMV website to try and get support to find out where it is, it hasn't been possible to get anywhere with it. I put a message in via the website, but it seemed to glitch and I can't tell if it even went through. I am still waiting for contact / an update. Really stressful.
30 June 2026
Reply from hmv (UK) - Worthing
Hi Katy,
We were sorry to hear that there was an unexpected delay with your order and for any disappointment as a result of this.
Having reviewed your order we can see that this issue was resolved and arrived in store for collection on 01/07/2026.
Thank you for making us aware of this, and we do hope that you have now received your item.
The staff were very helpful with…
The staff were very helpful with tracking down the item i wanted to order,and explained it would be free delivery to store as well ,so one happy customer 😀
14 June 2026
Reply from hmv (UK) - Worthing
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Worthing
Hi Pauline
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Return satisfaction
Staff were pleasant and Know what to do and When Was a fault they did not hesitate return They were very helpful Great little place
14 June 2026
Reply from hmv (UK) - Worthing
Hi Venessa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful
The staff were very helpful, and the one I had delivered arrived on time, and in good condition.👍
12 June 2026
Reply from hmv (UK) - Worthing
Hi Mrs Sharp
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff very friendly and helpful
2 June 2026
Reply from hmv (UK) - Worthing
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast service from brilliant staff
From asking for a particular DVD which then was ordered to an email to say collect was fast, easy and am grateful to the team at Worthing Branch
23 May 2026
Reply from hmv (UK) - Worthing
Hi Pat
Thanks for leaving us a great review, we’re so pleased to hear you were able to get your hands on your desired DVD.
Our colleagues work hard to offer our customers the best shopping experience in our stores, and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much, and we hope to see you again soon :-)
So helpful and knowledgeable in my…
So helpful and knowledgeable in my interests in music.
25 May 2026
Reply from hmv (UK) - Worthing
Hi Tina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to pick up just them the email would recommend to others 😊
Easy to pick up just showed them my email 😊
16 May 2026
Reply from hmv (UK) - Worthing
Hi Joshua
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Worthing
Hi Tracy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff
25 April 2026
Reply from hmv (UK) - Worthing
Hi Lynne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff in Worthing HMV
Helpful staff in Worthing HMV, easy order, quick delivery.
25 April 2026
Reply from hmv (UK) - Worthing
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Worthing
Hi Anthony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
the staff are grate but the goods wear…
the staff are grate but the goods wear sent back even though i had payed for them and i believe i only received one notification I expect full compensation for your lack of care of customers goods you have shown me to date
12 March 2026
Reply from hmv (UK) - Worthing
Hi Paul
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have assisted with this. Regards
The staff serving us were helpful
The staff serving us were polite, knowledgeable about music and very helpful
14 April 2026
Reply from hmv (UK) - Worthing
Hi Gary,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick service for special order.
I placed an order for vinyl that was out of stock, the chap was very organised, polite and helpful and sorted my order quickly, including an expected delivery date.
The item arrived earlier, with an email to inform me. Very good service Ant
10 April 2026
Reply from hmv (UK) - Worthing
Hello Anne
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Worthing
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Worthing
Hello Wendy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fab staff, very helpful
I was searching a few dvds for my nephew for Christmas. I couldn't find the ones I wanted. I asked a staff member who said it's easier to order on our website, which I did and received all 3 of them within 2 weeks. Easy to order, fab service.
3 December 2025
Reply from hmv (UK) - Worthing
Hi Stacy,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.