Thank you Madison for your service helping me pre order two vinyls a few weeks ago she was a wonderful and helpful young lady and I now have my vinyls
Location
Switch locationUnit 16, Vicarage Walk, Quedam Shopping Centre, BA20 1EX Yeovil, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Whether it is online or in store THE HMV experience is always top notch. All stock easy to find, website easy to navigate and prices are very competitive. Staff at Yeovil branch are always friendly... See more
Company replied
Looking for specific vinyl and swapping a duplicate from Christmas with not gift receipt. Didn’t question validity and swapped for a credit note which I used with help to order a specific vinyl that... See more
Company replied
Two great staff helped me over and above with two separate queries excellent customer service. One man in particular he may be the manager he has been in the Yeovil branch for absolute years I want... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #12 of 26 best companies in T-shirt Shop
About hmv (UK) - Yeovil
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 16, Vicarage Walk, Quedam Shopping Centre, BA20 1EX, Yeovil, United Kingdom
4.8
Excellent
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Proof of delivery
The delivery person (royal mail) took the 'proof of delivery' photo whilst my package was still in the back of their van, very unprofessional. This was seen via my CCTV, package left on doorstep, no knock at the door, just droped onto the doorstep, this was also seen on my CCTV. Royal mail person reported!
8 March 2024
Reply from hmv (UK) - Yeovil
Hi Jon
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Jelly Roll vinyl album
Delivered well within time and well packed. Absolutely no grumbles at all. Yeovil staff so helpful as always.
20 February 2024
Reply from hmv (UK) - Yeovil
Hi MARTIN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Because from start to finish the order…
Because from start to finish the order process of the item I found to be very satisfied with as to sent email messages when the order was made and when to collect within 14 days.
18 February 2024
Reply from hmv (UK) - Yeovil
Hi Karl
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Happy experience
Very easy to pre order and arrange delivery price was ok delivery was speedy packaged well
2 February 2024
Reply from hmv (UK) - Yeovil
Hi Neil
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
My Battle over Britain Bly Ray turned…
My Battle over Britain Bly Ray turned up as promised and on schedule. Helpful and friendly staff. One of the few colourful shops in town with a bit of flair.
2 February 2024
Reply from hmv (UK) - Yeovil
Hello,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordered online to get click and…
Ordered online to get click and collect. It worked a treat before Christmas
28 December 2023
Reply from hmv (UK) - Yeovil
Hi Jacob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast friendly service in store
21 December 2023
Reply from hmv (UK) - Yeovil
Hi Dawn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff in your Yeovil branch
17 December 2023
Reply from hmv (UK) - Yeovil
Hello Timothea
Thanks for taking the time to leave us a 4-star review!
We hope to earn that last star from you soon ;-)
Yeovil branch staff excellent
Went to Yeovil branch staff were very knowledgeable, purchased 2 CD’s. One in stock & the other was out of stock in branch. HMV assistant advised ordering & the despatch to store was rapid & delivery was a day early. Awesome service. Well done to all HMV staff.
14 December 2023
Reply from hmv (UK) - Yeovil
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Never had any probs with HMV stores
Never had any probs with HMV stores, always very helpful and efficient.
10 December 2023
Reply from hmv (UK) - Yeovil
Hi Helen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Lick and collect
My order was at Yeovil hmv on the day specified and collected easily.
1 December 2023
Reply from hmv (UK) - Yeovil
Hi Vivien
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful and knowledgeable staff at…
Very helpful and knowledgeable staff at Yeovil branch .
6 December 2023
Reply from hmv (UK) - Yeovil
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful, knowledgeable
Very pleasant, knew lots about the product where the product was in the shop
25 November 2023
Reply from hmv (UK) - Yeovil
Hello Claire
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fast efficient service from HMV
Fast efficient service from HMV dealing with my order
11 November 2023
Reply from hmv (UK) - Yeovil
Hi Mark
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Visited Yeovil HMV today and found what…
Visited Yeovil HMV today and found what I wanted. Very helpful staff.
10 November 2023
Unprompted review
Reply from hmv (UK) - Yeovil
Hi Elizabeth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Yeovil
Hello,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Rob is so helpful in Yeovil store.
3 November 2023
Reply from hmv (UK) - Yeovil
Hello Roger
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Good service
1 November 2023
Reply from hmv (UK) - Yeovil
Dear Joshua
Thank you for leaving a review. We very much appreciate your kind comment, but it looks like the star rating might be incorrect based on this -- if you have had a negative experience please do let us know so we can get this investigated!
Reply from hmv (UK) - Yeovil
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff always helpful
Staff always helpful. Shop easy to navigate and good choice of stock.i
18 October 2023
Reply from hmv (UK) - Yeovil
Hello Anonymous
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.