Didn’t fancy risking delivery to door from experience of damage for other goods by post recently. So used hmv click and collect as was an LP gift. York store were very friendly and service great.
Company replied
Location
Switch location10A Coney Street, YO1 9NA York, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cheaper than a well-known ... marketplace, with an easier to access warranty should it prove necessary. But they're JBL which has been fine previously. Friendly, trouble-free collection from our local... See more
Company replied
I placed on order to be delivered to the store. It arrived within a couple of days. The staff promptly found my order upon collection. I have used this method on several occasions and never yet had a... See more
Company replied
HMV had an old series on DVD which I couldn't buy anywhere else. HMV website is easy to use and delivery was fast and efficient.
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - York
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
10A Coney Street, YO1 9NA, York, United Kingdom
4.6
Excellent
529 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - York
Hi Kimberley,
Thanks for leaving us a review. We are sorry to hear that your item was damaged, apologies for any disappointment caused. So that we can look into this fully and get you the best answer, please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - York
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Unable to pick up
Unable to pick up, so I gave my brother permission but he isn’t allowed to, likely won’t be able to collect my package before 2 weeks
19 November 2025
Reply from hmv (UK) - York
Hi Finlay,
Thanks for leaving us a review.
We are sorry to hear that you will not be able to pick up your package and for any disappointment this may of caused.
Please be advised the order is held for 14 days. If you need to extend this, please Contact Us (https://support.hmv.com/hc/en-gb/requests/new) including your order number, and let us know when you can pick up your items.
We really appreciate your review and hope to hear from you soon.
Click and collect at local score
Click and collect at local score, easier to buy online and collect later than wait for delivery and maybe not be in when the postie turns up. Quick and simple and no P&P either!
15 November 2025
Reply from hmv (UK) - York
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - York
Hi there!
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
We went in to order the new call of…
We went in to order the new call of duty 7, and another cd, the shop assistant was very pleasant and efficient. We got the other cd 2 days after ordering it, and the cod came a day earlier than specified, so tbh u cannot get better than that.
16 November 2025
Reply from hmv (UK) - York
Hi Toni
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
10/10 service and products.
16 November 2025
Reply from hmv (UK) - York
Hello Valerian-Constantin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Store assistant was very helpful in…
Store assistant was very helpful in guiding me to vynels I needed, many thanks, will return again soon,
14 November 2025
Reply from hmv (UK) - York
Hi there,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - York
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent online service and delivery.
10 November 2025
Reply from hmv (UK) - York
Hi Adam,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Lovely friendly staff who made sure my
Lovely friendly staff who made sure my
Daughter’s shopping experience was positive.
5 November 2025
Reply from hmv (UK) - York
Hello Mj
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - York
Hello Tim,
Thanks for taking the time to leave us a 4-star review!
We hope to earn that last star from you soon ;-)
Amazing experience
Amazing experience. Get my first album spaghetti by le sserafim, thank you.
29 October 2025
Reply from hmv (UK) - York
Hi April
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Great service
Great service, fantastic choice. Lightning response. Please keep going as you are.
20 October 2025
Reply from hmv (UK) - York
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always great service
Always great service, The York store has knowledgeable and genuinely helpful staff, well laid out and always a great varied stock of Music and DVD'S/Blu-rays.
27 July 2025
Reply from hmv (UK) - York
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
bought new releases record for…
bought new releases record for daughters birthday got it home and found it had double sticlers on it and wouldn't play the last track on it so had to take it back for a replacement
22 October 2025
Reply from hmv (UK) - York
Hi Mr Dobson,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Helpful with research for an Order
21 October 2025
Reply from hmv (UK) - York
Hi Susie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - York
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - York
Hi Dawn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
They happy to get my fill Great service…
They happy to get my fill Great service a great delivery time
16 October 2025
Reply from hmv (UK) - York
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.