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Hobgoblin Music Reviews 

1,889
•
TrustScore 5 out of 5

4.8

Music shop
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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items are often exactly as described and of a very good standard, from instruments to accessories. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving sooner than expected and well-packaged to prevent damage. People appreciate the smooth ordering process and the excellent service received, often returning for future purchases. However, some customers experienced issues with the quality of certain items, such as wooden spoons being unplayable, or a second-hand instrument not coming with the expected gig bag. A few other people also felt that the delivery fee was pricey, and in one instance, the courier delivered to an incorrect address, though the items still arrived quickly.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality, often describing items as great, good... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high standard of... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting how easy it is to place... See more

Service

Customers consistently note positive experiences with service, often highlighting efficiency, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed! We were there as I had got my husband and son some vou... See more

Rated 5 out of 5 stars

I have used Hobgoblin for over 30 years when I needed various things (ie strings, gig bags, instruments) and I always found them reliable, friendly and prompt with delivery and all at reasonable co... See more

Rated 5 out of 5 stars

I phoned Hobgoblin prior to purchasing the harp strings and got through straight away to a very helpful and courteous person. Although I only had to replace one broken string, I bought a complete set... See more

Rated 5 out of 5 stars

I have been a Hobgoblin customer for over 40 years - and keep coming back! This small item (a footrest) was ordered online (I usually visit the shop to chat to the knowledgeable & helpful staff) and... See more

Company details

  1. Music shop
  2. Musical instrument repair shop
  3. Musical instrument shop
  4. Used Musical Instrument Shop

Written by the company

Hobgoblin Music has provided musicians with otherwise hard to find acoustic, folk and traditional musical instrument for 50 years. We have nine shops across the UK, and customers can also buy online from our website. We pride ourselves on our wide knowledge and excellent customer service. All your queries will be handled by a human being, and our 40 sales staff are all experienced musicians, with an unrivalled combined expertise on all kinds of musical instruments and styles. We stock the most widely varied range of instruments and accessories available on the high street, from guitars and amps to folk and traditional instruments from all over the world. We stock new and secondhand musical instruments. If you have a used musical instrument to sell, contact us to find out how we can help - we often buy used instruments for cash, or we can sell it on your behalf. You can find our UK music shops in London, Leeds, Manchester, Birmingham, Edinburgh, Canterbury, Bristol, Southampton and Brighton.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.8

All reviews

(1,889)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Viking banjo case…

This was the second Viking banjo case that I have ordered. It's a good value for money product. Fits the banjo perfectly. Well packed and fast delivery. Delivery cost much cheaper than travel and parking costs. Thank you.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Great case

I bought a case for my banjo and I am very pleased with it. It is good quality and fits the instrument perfectly. It was dispatched quickly and was well packaged.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Awesome

Awesome, thanks! Great product, great price, quick delivery.
Been shopping at hobgoblin for nearly 30 years and won't be stopping anytime soon!

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Great Advice and Support

Due to illness I was unable to visit a store in person, so I contacted Hobgoblin via e-mail and received great advice as to suitable products - really helpful and not pushy at all. I bought one of the Ukulele's they suggested and I couldn't be happier with it - exactly what I was looking for!

16 April 2024
Unprompted review

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