Hoka Reviews 12,748

Terrible company sent my shoes back through there returns said delivered and accepted by hoka waited 15 days no refund when I eventually got through to them they said they haven't received it, they want to investigate I said that's between you and the courier you should give me the refund but they kept on with excuses so have to go through PayPal to get money back..

Impressive delivery of goods, ordered 16.30 on Friday, received delivery on Saturday at about 11.00.
The sliders ordered seem great quality with the required orthotic properties.
Unfortunately they will have to be returned as they cannot accommodate my very high instep

I had never heard of Hoka until I had foot surgery recently. They were one of the few brands my specialist recommended. I went to the new Pacific Fair (Gold Coast) store and was able to purchase wide fit shoes for the next 6-8 months to accommodate my swelling. Andres was very helpful and had the great idea of trying the men’s shoe which was wider again than the women’s. Grwst customer service from him and very relieved to now have comfortable and supportive shoes to wear while my foot recovers. Thank you!

I cannot return my shoes. It says try after 2 hour.. its been forever. Such scam shouldn’t happen by Hoka. Total disappointment. If it continues like this then the return window will.pass and I wont be able yo return. what a scam!!!!

Update : They responded and emailed me with shipping lebel. I had to print it at my own cost (2€) at DHL servicepoint. Still, Hopefully I'll get the refund. Hence, updating my review.

Still -

No on site returning.
Keep on trying as many Method and channel possible (Hoka FB, insta, email, usa, uk, eu).

Not impossible. Difficult.

Thank you so much , I am very pleased with my purchase, excellent delivery

Horrendous shoes
Bought them for a half marathon and started to train in them to break them in.

None stop problems from then on

Blisters everywhere
Bleeding feet
Pain beyond belief all due to the shoe. Never had an issue before with any other shoes

I am a senior. I have been buying Hoka shoes for years. I recently purchased 2 pairs ( over 200$each). I called to see if I could get an exchange for one of the pairs which required me sending mine back and them mailing me a new pair. Because of a death in the family I needed a bit of an extension. They REFUSED! TERRIBLE inhumane policy not to at least make an exception for a very loyal customer with extenuating painful circumstance. I will not be buying from them anymore.

I bought shoes online and kept them in a box until this week because I bought them for a specific vacation. The shoes are not a size 9 like label says, my toe is touching the end. I know its not sized correctly because I have the EXACT same pair I bought last year. I contacted customer support & because I am out of the 60 day window (thought I just started wearing them) and it doesn't "show:" a defect, which how can they is a freaken SIZE issue, they wont help me. Shame on them! Their Customer Support is a joke & they just lost a loyal customer!

I bought the Hoka Bondi 9. I did not wear them frequently, maybe five times, over the course of a year. After only wearing them five times, I noticed that the sole is separating from the bottom. Virtually no wear and tear, they should be like new, but they're already coming apart. They otherwise look brand new. Hoka customer service will not replace them because it's been a year and I no longer have the receipt.

EDIT: The customer service rep who contacted me responsive to this review is from Europe. They cannot help me. Needs to be U.S. customer service, and that's who already said they were unwilling to help me. I wish I could attach photos to show sneakers that look brand new but have the soles completely separating from the show. The Hoka sneakers look good and are comfortable, but they fall apart and Hoka does not replace.

Incredible service, product arrived within 24 hours. Items are as expected, highest quality, well packaged and perfect fit.

Comfortable sliders, but very basic and boring for £50

What a fantastic experience. I bought a pair of Bondi 9 trainers, size 3. I’m a small 3, sometimes a 2.5, but they arrived and were a smidge tight. I sent them back to exchange for a 3.5 and within 4 days I have my new trainers and they’re perfect.
No quibble exchange with updated comms along the way. I couldn’t be happier. The trainers are to help cushion my knees now I’m getting back to walking after serious femur & knee injuries. I think they’ll do the job!

Made my first order for Bondi SR trainers and am really impressed with the service. I had seen some research online that these are excellent well made and have a very stiff sole which will help my hallux rigidus . I did have to return the first pair as too small and I did use their measuring tool online however I done have much faith in that but I can't complain about the speedy delivery, great product and great service

Great Product, buying it for the first time, used it only one day feeling fantastic

Very good, excellent delivery time

Have bought 4 pairs of Hokas this year. 1 pair had the bottom of the shoe fall off- there was 2 inches hanging loose. As a result, I fell on the treadmill at Barrys and cut my leg pretty bad. No problem, I submitted my warranty claim for a new shoe replacement, but they're claiming the bottom falling off is typical wear and tear for less than 1 year of use.

If you consider that typical wear and tear then why would I invest in any more hoka purchases?

Really quick delivery. Packaged well. Love the colour of my new Clifton 10s

I absolutely adore my new Gaviota 6 running shoes!
I have recently had foot surgery, and needed 4EE width, with “rocker” soles, due to have toe joints fused.
I bought Bondi 9 in 4EE width, a week ago, which I’m using as “outdoor” shoes. But I wish I had bought two pairs of these, they have more give in the uppers, and seem even lighter in weight.
I absolutely highly recommend these, they are the most comfortable running shoes I have ever owned.
I wish that the 4EE width was available in more colour options.

I really wanted to love the Mafate Hiking boots. Was going to try them out on a little walk . I put them on first to try around the house.
Unfortunately both my little toes were very red and sore even after walking around the house for 20 minutes
I’m getting quite despondent about trying to find a hiking boot that does not hurt
The sad thing was that the ankle seemed comfortable and the inside felt nicely cushioned but my toes are not happy 🥲

Amazing service from start to finish! love my new shoes!