Hoka Reviews 12,754

Great price and fast delivery
Would highly recommended

They never arrived but it says online that they did

Delivered next day brilliant shoes my husband loves them definitely will buy some more

Good delivery time but unfortunately the shoe was way too small. The size 8 received was too tight in both width and length. Now returned for change if diee

Great price, great shoes and great delivery. Another fab experience from Hoka and dpd

I’m very disappointed with the service regarding Order EU15016853. I paid for Next-Day Delivery because the items were urgent, but the order arrived 5 days late. You charged me for a service that wasn't provided. Please refund my shipping costs as soon as possible.

Purchased women’s Anacapa 2 Mid GTX for upcoming trip to Alaska, hoping for ankle stability on uneven ground while hiking. This senior not interested in fall, injury, end of my adventures! Love comfort of all my Hokas but wasn’t sure these would provide what else l needed. After testing them on uneven ground here, looking forward to what will do for me on trip north. Not worried. As comfortable as every other pair + great ankle stability. Grateful for previous reviews. Hopefully many more years of Hokas in my future!

Everything
From order to delivery
And the most comfy glides

I feel I have to mention this about this gentleman ( the courier guy)
The dpd courier guy was very patient and unlike many courier ppl they don’t make the effort to get hold of the customer
This gentleman, buzzed the intercom and because I was busy on a medical call I did not hear the intercom . He then called me and bec I knew the slot they were delivering I had to ask the GP to hold on and accept the call
Many times drivers have just drove off without calling

Well Hoka is no longer the company it once was. I have owned a number of your shoes over the years and I've NEVER had an issue with a warranty until now. These particular boots that were purchased were purchased to walk around the inside of a climate controlled hospital to patrol. I do security for a local hospital on the side 2-3 days a week. My main job is I'm a trail specialist for a local county in Arizona. All of my work shoes for the county are hokas as well. I deal with hiking groups on a regular basis, general hikers, Mountain bikers, trail runners and what not. I will be sure to let everybody know Hoka is not who they used to be. I will tell everyone this story. I will put it on social media and everywhere I can to let people know that you denied a basic warranty claim for a defect. The side stared separating. They claimed it's normal wear it damage I did... Lol. First off how can you tell from pictures without even asking to see the boot and inspecting it. You see the separation. I wish I could post the pictures here. And second they were purchased in December of 2025. Normal wear only wearing the boot approximately 3 months , 2-3 days a week at a side job... Lol. If you look at the soles they still look brand new. Total BS. Just someone being lazy.

I will never purchase another product from your company again and I will do my best to make sure nobody I come in contact with in life. Will either. You lost a very loyal customer. You have no idea how aggravated I am right now and how much I'm willing to do to steer people away from your company. I wish you the best and you could shove your products up your Bumm!!!

Update 05/07/2026

I've heard nothing from their US warranty team in reply. That says a lot without saying nothing. And this review was sent directly to the denial email I received from them... Nice

Update as of 05/11

The Hoka EU team stepped up and made this right. They got the warranty reviewed and my boys are being replaced. Kudos to them and the company doing the right thing. Which dies make me happy. Their shoes are very comfortable. Thank you again

I was there on Sunday at Hoka store in Covent Garden and purchased a pair of trainers. It was the first time buying this brand of shoes, but Riley made it extremely easy to chose the right kind of shoes. I wear AFOs to walk, and Riley made some really good suggestions and there i was, showing off my first Hoka shoes after spending almost an hour in the shop.

Thank you Riley for making this a wonderful experience.

I spent a ton of time researching running shoes before buying my first pair of HOKAs. After hearing so many great things about the company, I finally decided to spend nearly $180 of my hard-earned money on a pair while traveling in Florida.

Less than two months later, the soles began separating during normal use.

I submitted a warranty claim, provided photos, and even tracked down proof of purchase from the store I bought them from while on vacation. The store, Bealls Florida, is a large retail chain that sells authentic HOKA shoes at full retail price. Despite that, HOKA denied the claim because Bealls is apparently not considered an “authorized retailer.”

What’s disappointing is that nobody disputed the shoes were authentic. Nobody disputed the defect. The warranty was denied purely because of where they were purchased.

As a customer, that feels incredibly frustrating. The quality of a product shouldn’t suddenly change based on which legitimate retail store sold it. I specifically chose HOKA because of the brand’s reputation for quality and customer support, and this experience completely changed my perception of the company.

Honestly, it sucks because I actually really liked the shoes otherwise. If the company had stood behind the product, I probably would have been a lifelong customer and recommended them to everyone. Instead, this experience has ensured I’ll never purchase another pair of HOKAs again.

If you decide to purchase a pair of HOKAs, you’ll probably be happy with the product itself. Just make absolutely sure you buy them from a retailer HOKA considers “authorized,” otherwise, don’t expect them to stand behind the product if something goes wrong. In my experience, they’ll hang you out to dry.

Really disappointing experience overall.

DPD delivered to wrong address. Called DPD told will try and collect and re-deliver today, told if I don't hear anything to contact Hoka.

Contact customer service, get AI agent response, told to submit a form for an investigation.

Was going to order another pair while this gets sorted out, typically - none of the ones left in stock.

Horrible first experience of buying Hoka.

Excellent and hassle free from purchase to delivery. Communication first class from Hoka and DPD. Thank you

Woefully slow delivery time and no meaningful customer service contact details. If I’d known in advance it was going to take almost a week I wouldn’t have bothered.

Great website, huge choice, easy to choose and buy. Reliable, quick delivery with DPD.

I ordered a pair of shoes from HOKA. Their courier DPD falsely marked my parcel as delivered when it was not. HOKA’s customer service has been unhelpful and difficult to reach. I have sent a formal complaint email and am still waiting for a resolution. As a customer I am protected under the Consumer Rights Act 2015 and expect a full replacement or refund urgently.

Your courier was amazing this morning. The slot was between 10:50 am to 2:50 pm on the 6/5/26 and delivered about 10:20, well done.

Hi everyone just wanted to write a review on Hoka shoes. I bought these in May last year and did not wear them all winter. This is my second spring and they cannot be wear anymore, they are peeling and I can now feel stone stabbing me ! Like everyone knows these are not cheap shoes I paid 170$ on sale only to have them for walking 45 min a day for one spring and one summer ! Running room where I bought said contact Hoka company and they just said you pass your warranty of 1 yr my purchase date was May 4 2025 and needed to be delivered, so I got them after May 4 cause there was none in the store . Today is May 5 2026 I absolutely don’t recommend this bran, the shoes and the company are SHITTY!