Hokus Krokus logo
Visit website

Hokus Krokus Reviews 2,801

•
TrustScore 5 out of 5

4.8

Garden centre
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I looked for the birdhouse and the holder for a very long time! Luckily, I was able to order from you from far away Berlin! We are very satisfied with you and will visit your shop again soon. The na... See more

Rated 5 out of 5 stars

I think this is my 4th birdhouse over the years, my daughter also bought me one for Christmas. The woodpecker is not so kind to the birdhouse. So they do not last so long. The other birds, love their... See more

Rated 5 out of 5 stars

We ordered 2 posters with birds.Within a few days the 2 received beautiful posters in the Netherlands.They were neatly packed. And they matched the description in the webshop. Very nice.

Rated 5 out of 5 stars

Super fast delivery and quality of the product was over our expectations. I am very satisfied with the purchase.

Company details

  1. Garden centre

Written by the company

Hokus Krokus er en dansk netbutik med unikke varer til have og bolig. Vi fører et nøje udvalgt sortiment og opsøger hele tiden nye, spændende varer i såvel Danmark som England, Tyskland, Frankrig, Sverige m.fl. Dine varer leveres hurtigt - og vi garanterer hurtig og venlig kundeservice. Desuden har vi prisgaranti på alle varer og hele 365 dages returret! Vi glæder os til dit besøg :-)

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Rust in ‘rust free product’

After ordering their products last week, one of them being a rust free termo drikkeflaske, I saw that it has rust on the inside, which is quite disappointing as I expected all the products to be stainless steel, rust free and safe. I also purchased the products primarily for children and that makes it even more startling.
I have written to them and not gotten a reply yet.

*Update
I got a reply and received a refund immediately

9 June 2025
Unprompted review
Hokus Krokus logo

Reply from Hokus Krokus

Hi and thank you for the review 😊

I can see that you mailed us yesterday afternoon and we simply just have not had time to reply yet - sorry about that 😊

Of course there should not be rust on a new stainless product. We have never seen the issue before, so I assume it's a production flaw. We have forwarded the issue to the manufacturer 😊

We have refunded your money for the products now 😊

Best regards,
Christina, customer service

Rated 5 out of 5 stars

I think this is my 4th birdhouse over…

I think this is my 4th birdhouse over the years, my daughter also bought me one for Christmas. The woodpecker is not so kind to the birdhouse. So they do not last so long. The other birds, love their house, sitting in a queue on the roof. Easy to buy, a quick delivery, thank you

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Birdhouse Poétic Landhaus

I looked for the birdhouse and the holder for a very long time! Luckily, I was able to order from you from far away Berlin! We are very satisfied with you and will visit your shop again soon.
The name of your shop is totally original and cute.
Greetings from Berlin

10 December 2023
Unprompted review
Rated 4 out of 5 stars

Problem with delivery from Bring but great customer service

Ordered two weeks ago. It took over a week for the product to get sent and now it’s been stuck in Oslo for 4 days. Unclear what is happening.

Edit: Fast and really helpful response from customer service, changing my rating.

20 April 2023
Unprompted review
Hokus Krokus logo

Reply from Hokus Krokus

Hi Ola and thank you for the review 😊

I am very sorry to hear, that the package has not yet been received!

We shipped the order within 24 hours, the problem is with the shipping company, Bring. It makes of course no sense they have shipped it to Norway, when destination is Sweden, they must have sorted it wrong.

We will immediately send a new package - and then you can just pickup the first package that arrives 😊

I will personally follow the tracking until the new package arrives safely! 😊

Best regards Christina, Hokus Krokus customer service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look