Holdcroft Heating & Gas Fitting Limited Reviews 367

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the brilliant and excellent service they receive, often highlighting the promptness and efficiency of the work performed. People frequently commend the staff for being polite, friendly, professional, and efficient, making interactions pleasant and productive. Reviewers appreciate the clear explanations provided by the team and their tidy work, which instills confidence in their expertise. Conversely, a small portion of people felt dissatisfied with the service, citing issues with arrangements and poor communication that wasted their time.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My heating stopped working so I rang Holdcroft Heating & Gas Fitting Limited at 1.00pm. The engineer arrived at 2.30pm and by 3.30pm he was gone having explained the problem and the heating was workin... See more

Rated 5 out of 5 stars

I have used this company for heating problems and servicing for many many years and in all that time I have never had a bad experience. Local company, friendly helpful staff and thorough engineers.... See more

Rated 5 out of 5 stars

As always, excellent service from everyone at Holdcroft's. Every member of staff is polite, friendly, professional and efficient. I can think of several other companies I deal with who could learn a... See more

Rated 5 out of 5 stars

I had an air source heat pump fitted a week ago today, the team that came were ever so polite and respectful. The supervisor Phil and his team were amazing, they explained everything they had to do an... See more


Company details

  1. Central Heating Service
  2. Gas installation service
  3. Heating service

Written by the company

We believe the most important thing is family. We have dedicated over 30 years to keeping the families of Staffordshire and Cheshire warm. Because an efficient central heating system means families can have more money to spend on the things that really matter. We install market leading brands at fair prices and provide an honest and reliable service. "let our family take care of yours"


Contact info

4.8

Excellent

TrustScore 5 out of 5

367 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service as always, from easy booking to completion of boiler service by Martin. Pleasant and all left tidy.

8 August 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thanks you for your kinds review, we are glad to hear you are pleased with your service and will be sure to pass on your compliments to Martin and the team. Warm regards Mark Holdcroft - Director

Rated 5 out of 5 stars

Martin did a great job servicing the…

Martin did a great job servicing the boiler today. No issues at all. See you next year.

8 August 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave such loevly feedback, we are happy to hear you are pleased with Martin and will be sure to pass on your kind words. Warm regards Mark Holdcroft - Director

Rated 5 out of 5 stars

Martin was very helpful and polite

Martin was very helpful and polite. He was a clean and tidy worker.

31 July 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave us a review! We are happy to hear you were pleased with Martin and will pass on your compliments. Kind regards Mark Holdcroft - Director.

Rated 5 out of 5 stars

Martin gave our boiler and fire a…

Martin gave our boiler and fire a service. Really friendly, cleaned up any mess. Service was great. Would recommend for any heating/ gas work. Will be using again.

27 July 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave such amazing feedback, we are glad to hear you were pleased with Martin and will be sure to pass on your compliments! Kind regards Mark Holdcroft- Director.

Rated 5 out of 5 stars

Just had my annual boiler service done…

Just had my annual boiler service done by Martin, fantastic professional engineer 👍🏻👍🏻 hope we get him next year.
Well done Holdcroft Heating 👍🏻👍🏻

26 July 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for the lovely feedback Mr Whitehead! We are pleased to hear Martin looked after you and will be sure to note you would like him next year and pass on your compliments. Kind regards Mark Holdcroft -Director.

Rated 5 out of 5 stars

Always used holdcroft as every engineer…

Always used holdcroft as every engineer is professional and tidy. Recent work was a gas fire getting capped off.Martin came to sort it for me. Very tidy and quick,along with his professional approach he was a genuine nice guy.Thank you

17 July 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave such great feedback Mrs Gledhill. We are happy to hear you were pleased with Martin and will be sure to pass on your compliments to him and the team. Kind regards Mark Holdcroft - Director.

Rated 5 out of 5 stars

Excellent Service.

Martin serviced our boiler today. Really nice guy. Worked very cleanly and efficiently. Explained everything to me. Earlier in the week Mark visited to explain the operation of our system at our new house. Again really helpful. Will certainly use again.

14 July 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave such amazing feedback Mr Shutler. We are glad to hear you were pleased with Martin and feel more confident with your system. If you need any more help do not hesitate to ask. Kind regards Mark Holdcroft

Rated 5 out of 5 stars

Boiler service

Martin was booked to service the boiler. I was informed he was on his way before he arrived. Martin was professional, knowledgeable, reassuring and patiently answered all my questions.

12 July 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for the amazing feedback! We are pleased to hear you were pleased with Martin and will be sure to pass on your compliments. Kind regards Mark Holdcroft- Director

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service from Holdcroft. Leigh and Lewis did a superb job. Removed existing boiler from loft and installed new boiler in my spare room. Nothing too much trouble. Thoroughly recommend this company. Thank you so very much.

12 July 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for your lovely feedback, it's great to hear you are pleased with your new boiler and will be sure to pass on your compliments to Leigh, Lewis and the team. Kind regards Mark Holdcroft - Director.

Rated 5 out of 5 stars

Martin the superstar

Martin arrived to do our annual boiler service. He detected a leak on our (very old) gas meter. He politely explained he was required to cap off the supply until it was sorted. He then called Cadent and arranged for them to attend to fit a new meter. They arrived within 15 minutes, replaced the meter and Martin completed the boiler work. Brilliant service from Martin along with a polite and friendly manner. Highly recommended !

11 July 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for your amazing feedback Mr Kyle, we are glad to hear Martin looked after you. I will be sure to pass on your feedback, kind regards Mark Holdcroft -Director

Rated 5 out of 5 stars

Martin came and fixed our boiler in…

Martin came and fixed our boiler in next to no time! He is friendly and efficient and always does a great job. Thank you.

10 July 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave us a review, we are happy to hear you are pleased with Martin and back up and running. I will be sure to pass on your kind words. Kind regards Mark Holdcroft - Director.

Rated 5 out of 5 stars

Excellent Service

Excellent prompt service friendly and reliable would 💯 recommend Martin visited on both occasions lovely man informed me of what had gone wrong etc

10 July 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for leaving us such amazing feedback Mrs Evans, we are happy to hear you are pleased with Martin and will be sure to pass on your kind words. Kind regards Mark Holdcroft- Director

Rated 5 out of 5 stars

Cheers Martin,

Cheers Martin,
Our combi boiler developed a leak. Martin turned up promptly to assess the problem. Thankfully it wasn’t terminal and the new part was swiftly ordered and fixed quickly and professionally by Martin who was extremely polite, knowledgeable and happy to say that we are now leak free. Thank you

10 July 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave such lovely feedback Mr Wagg, we are pleased to hear Martin looked after you and will be sure to pass on your compliments. Kind regards Mark Holdcroft - Director.

Rated 5 out of 5 stars

Leigh and Lewis have just completed the…

Leigh and Lewis have just completed the installation of. our new boiler absolutely first class! Very professional, extremely helpful and courteously! Chris and Mick completed the electrical work - again first class! Would highly recommend this Company

20 June 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave such lovely feedback Mrs Beech, we are glad to hear you are pleased with your new boiler and will pass on your compliments to Leigh, Lewis, Mick, Chris and the team. Kind regards Mark Holdcroft- Director.

Rated 5 out of 5 stars

Perfect!

Had a new gas combi boiler installed by Leigh and his apprentices. He was nothing but helpful and a model professional. Nothing was too much to ask for him and it feels like he went above and beyond. He was polite, friendly and hard-working and did a neat job.

The boiler is working well, perfect!

7 June 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave us such a lovely review! We are happy to hear you are pleased with your new boiler and will be sure to pass your compliments on to Leigh and the team. Kind regards, Mark Holdcroft- Director.

Rated 5 out of 5 stars

Combi boiler

A big thank you to Ash & the lads for fitting my new boiler, all the jobs were done very neatly & cleanly.The removal of the header tanks from the loft in such a tight enclosed space was very much appreciated ! Cheers 😅👍

26 May 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave us a review Mr Carter, we are glad to hear you are pleased with your new boiler installation and will be sure to pass on your compliments to Ash and the team. Kind regards, Mark Holdcroft - Director.

Rated 5 out of 5 stars

Hello, new boiler's

Hello, our family have recently had new boiler's fitted at two different addresses, the gas engineers that did the work were very professional and polite in every aspect of the job, they never even stopped for a break the workmanship was excellent, for two young men you have got top blokes, thank you for your excellent work.
Yours, Mr Thomas Bould. and Mr Kenton Bould.

22 May 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave us such an amazing review Mr Bould. We are glad to hear you are pleased with your new boilers. If you need any help getting used to the new systems please get in touch kind regards Mark Holdcroft - Director.

Rated 5 out of 5 stars

Boiler replacement combi swap

Mark initially came out and quoted for the job after completing the online form, recommend the boiler that would best suit me and then sent a revised quote the next day. I booked in with the office team whom where very helpful and even rang twice when they had cancellations seeing if I wanted it done earlier. Great service! On the day I had ash and his apprentice turn up promptly in the morning as discussed whom quickly got to work. Ash did a great job and kept everything neat and tidy and explained everything that was done and spent time showing me how to use the new boiler. The new boiler (vaillant 830) is much better than my 16 year old Worcester. Id recommend these guys to anyone who needs a new boiler/repair work thanks again to ash for the top job done

4 May 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for such a kind review Mr Walker. We are happy to hear you are pleased with your new Vaillant boiler. I will be sure to pass on your compliments to Ashley and the team, kind regards Mark Holdcroft - Director.

Rated 5 out of 5 stars

We had Leigh and luke come round and…

We had Leigh and luke come round and take out our bk boiler out and put in a combo and all radiators replaced. The work was excellent ! Good communication and very nice chaps indeed. They even covered all the carpets to ensure no dirt or rust escaped. Very professional, the company gave excellent customer service and I would highly recommend using them, 5 stars 🌟

12 April 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for your kind review! We are happy to hear you are pleased with your new boiler and that Leigh and the team looked after you. If you have any issues please do not hesitate to get in touch. Kind regards, Mark Holdcroft- Director.

Rated 5 out of 5 stars

We had Leigh come round and take out…

We had Leigh come round and take out our boilermate out and put in a new thermal cylinder. The work was excellent ! They even covered all the carpets to ensure no dirt or rust escaped. Very professional, the company gave excellent customer service and I would highly recommend using them, will be calling them again when our boiler downstairs goes. 5 stars 🌟

12 January 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave such lovely feedback! We are glad to hear you are pleased with your new thermal store and will be sure to pass your compliments to Leigh and the team. Kind regards, Mark Holdcroft- Director.

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