Holdcroft Heating & Gas Fitting Limited Reviews 367

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the brilliant and excellent service they receive, often highlighting the promptness and efficiency of the work performed. People frequently commend the staff for being polite, friendly, professional, and efficient, making interactions pleasant and productive. Reviewers appreciate the clear explanations provided by the team and their tidy work, which instills confidence in their expertise. Conversely, a small portion of people felt dissatisfied with the service, citing issues with arrangements and poor communication that wasted their time.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My heating stopped working so I rang Holdcroft Heating & Gas Fitting Limited at 1.00pm. The engineer arrived at 2.30pm and by 3.30pm he was gone having explained the problem and the heating was workin... See more

Rated 5 out of 5 stars

I have used this company for heating problems and servicing for many many years and in all that time I have never had a bad experience. Local company, friendly helpful staff and thorough engineers.... See more

Rated 5 out of 5 stars

As always, excellent service from everyone at Holdcroft's. Every member of staff is polite, friendly, professional and efficient. I can think of several other companies I deal with who could learn a... See more

Rated 5 out of 5 stars

I had an air source heat pump fitted a week ago today, the team that came were ever so polite and respectful. The supervisor Phil and his team were amazing, they explained everything they had to do an... See more


Company details

  1. Central Heating Service
  2. Gas installation service
  3. Heating service

Written by the company

We believe the most important thing is family. We have dedicated over 30 years to keeping the families of Staffordshire and Cheshire warm. Because an efficient central heating system means families can have more money to spend on the things that really matter. We install market leading brands at fair prices and provide an honest and reliable service. "let our family take care of yours"


Contact info

4.8

Excellent

TrustScore 5 out of 5

367 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

I was delighted to choose this company as they were very professional, neat, tidy and did an excellent job fitting my radiators. I would highly recommend this company they have some very professional tradesmen.
Very satisfied
Colin

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Ross did our annual service & landlord gas safety inspection today. He notified us of the expected arrival time, arrived on time and did his work thoroughly and professionally. Ross was friendly and especially considerate of our elderly tenant.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Will be using again

All communication with Holdcrofts was magnificent. I was advised that ‘Martin’ would arrive between 13:00 and 17:00. Martin arrived within the time period, diagnosed the problem, checked and the collected the part. The part was fitted in the same day, and we were back up and running with our hot water all before 17:00. Throughout the visit I was kept up to date with everything that was going on and Martin showed me and explained what he was doing. I will be using Holdcrofts for all my future heating needs.. Many thanks, Dazz

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful company!

Wonderful company!
Great customer service when contacting the office, engineers always polite, efficient and helpful. Great price. Won’t go anywhere else!

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Efficient

Efficient, on time, explained current state of appliances well, helpful advice given.
Pleasant manner and good humoured.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Efficient and effective!

Old boiler failed and Holdcroft had a new one installed and working within a few days of me first contacting them.

Installation is neat and tidy. Workmen tackled the job with enthusiasm and dealt with a few unexpected issues thrown their way.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Steve and Phil came on time and worked…

Steve and Phil came on time and worked non stop on servicing the gas fire and gas boiler. They were a happy duo and explained what they were doing. A leak was discovered in the airing cupboard and they arranged the supply and fixing of a replacement part. This was fixed by Louis quickly and efficiently later in the day. I highly recommend Holdcroft Heating.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

Great company, previously used this company. Easy to book an appointment, Dawn was lovely and helpful, martin serviced my boiler, friendly, polite and proffesional. Will always use holdcroft heating now A++++++

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Ash and Josh were professional and…

Ash and Josh were professional and respectful in all aspects of their work. Replaced the combi boiler and a radiator with expertise, explaining how to use and get the best from the newly fitted appliance.
Thanks to both and Holdcrofts Heating staff for the advice and assistance.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Ashley and Lewis turned up on time and…

Ashley and Lewis turned up on time and completed the installation of the new boiler without drama. Tested and reviewed everything on completion before leaving the site clean and tidy.
Great service, from Holdcrofts from the initial quote by John, to completion as noted. I would recommend to anyone.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

A recent gas fire service from holdcrofts gas services…

A recent gas fire service from holdcrofts gas services was excellent. The engineer spent an hour stripping the fire right down and cleaned everything tested the flue and adjusted the controls. A very thorough service and I was again impressed with the level of quality shown. 5 stars and well deserved.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. After at least three plumber visits to fix a leak that didn't work with other companies over a number of years, Holdcroft came and sorted it straight away. Great comms, turned up on time and excellent service. Respectful workers and really trustworthy. Definitely to be recommended.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, came within a couple of days to fit new boiler, the guys were great so clean and tidy couldn't have asked for more.
Would highly recommend.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Will definitely use Holdcroft Heating again

Ashley and colleague fitted six new radiators for me. They were amazing, friendly, very clean, left no mess whatsoever, hoovered all rooms and put carpet protectors down. They didn’t even take a break for the 6 1/2 hours it took them!

18 October 2024
Unprompted review
Rated 5 out of 5 stars

repair for a rented property

Very quick response for a call-out and repair to a rental property so that the tenants were reassured and sorted with hot water. The office staff liased with the tenants to work out a suitable visit time. The price was very reasonable. This is the 2nd time I have used the company and both times have been positive. A professional "can-do" attitude is much appreciated.

23 September 2024
Unprompted review

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