Holiday Factory 

I am very very frustrated and angry with Holiday Factory. Most UNRESPONSIVE customer service staff. Only promising but not delivering on their words. Still awaiting the new travel documents with the corrected names. For our booking to Georgia . Someone should take struct action against them . While taking money they are super responsive. And now , almost impossible to reach them . Finally the caller back today and agreed to send the corrected TRAVEL DOCUMENT . From : Ms Paramjeet Kaur and Ms Rajandeep Kaur

I love the experience, the food, the activities. Will definitely recommend.

Armenia trip.
Wonderful company and tours guides ,that not the last journey with, you thank you for make us enjoyed .

Guide was pushy, on our day tour in Yerevan and forced us to pay in cash for the tour stating that they don’t get paid their salaries..didn’t get us enough water although our lunch was paid for. Didn’t arrange late checkout although we requested.

Booked Georgia trip with @HolidayFactory. After payment you will feel lot of difficulties to reach them. It really too hard. They will not inform the prices upfront after u decide they will charge more. Be aware of its terms and conditions as they never refund the money, never chat in WhatsApp they will trick. Deal only with emails for your safety #HolidayFactory #HiddenCharges #

Fantastic experience with Holiday Factory Georgia team. Great Hospitality from day 1 till end of the trip.

Team was always smiling and enthusiastic. They are very engaging and explaining the significance of the places we visited. Surely recommend.

Very supportive and helpful team, in UAE and outside as well.
Mr. Mohammed from the Dubai team was super supportive and quick in assistance.
And the guides in Tblisi Ms Annano and Ms Meri was very informative and helpful throughout.

I have had a bad time as I have tried to communicate with Holiday Factory regarding my booking several times. There is either no response or prolonged waiting times. I have also noticed how they try their best in order to delay the process so much that the booking or voucher expires so that they can say that the customer made the mistake.

Great tour, despite the long travel time. The locations visited were beautiful, our driver Romeo was very skilled, and our tour guide-Omari was excellent! He was proving information about each place we visited and was very helpful with taking photos which enhanced the whole experience.

After i paid for the tickets they stopped replying to any msg i sent or email i when they replied it was after 1 day before i paid they were 24 hours online.i paid for package from sharja and they gave me the cheaper which was from abu dahbi and then i have to wait for them untill they reply

Meri was awesome tour guide. It was lovely having a tour with her. She is very professional and friendly.

Dear Holiday Factory Team,

I would like to share my feedback regarding my recent trip booked through your platform. While the overall destination experience and the quality of the tours and guides were commendable, unfortunately, the process from booking until hotel check-in left me quite disappointed.

Right from the outset, things started on a negative note. After selecting and paying a premium for a confirmed Sharjah departure flight, I was surprised to be informed later that this flight was unavailable. I was then pushed to accept a Dubai departure and asked to pay an additional premium — something I had not agreed to. The reservation team, both the lady and gentleman I spoke to, were not just uncooperative but also came across as dominating and rude during these interactions, insisting I pay again for no fault of mine.

Despite bringing to your attention (twice) that the change in flight would now lead to an overnight journey and hence an early morning arrival in Tbilisi, no arrangements were made for early check-in. Upon arrival, we were denied access to our room until the standard check-in time and had to pay out-of-pocket for early check-in. This was deeply frustrating, especially given that we had already made efforts to highlight this in advance.

Your local support team at the destination was unfortunately of no help, and neither was the Dubai office team when I reached out. While I appreciate the complimentary upgrade from a 3-star to a 4-star hotel (which I did not request), all we were hoping for was a smooth and restful stay — starting with a basic provision like early check-in, which should have been arranged considering the circumstances.

Though the rest of the trip and tours were handled well, the unpleasant start and lack of support in a foreign country left a lasting negative impression. As they say, “First impression is the last impression,” and sadly, mine was not a good one.

Based on this experience, I am compelled to rate your service 1 ⭐. I had come across reviews on Google from other travelers with similar issues, and regretfully, my experience aligned with theirs.

I hope you take this feedback constructively to ensure better coordination and customer support for future travelers.

Best regards,
S E

I’m extremely disappointed with my experience with Holiday Factory. When I was inquiring about the travel package and hadn’t made the payment yet, their team was very responsive and quick to follow up. But the moment they received my payment, the communication completely stopped.

We purchased a VIP Schengen Visa Assistance package on May 4, 2025, for a trip to Greece and Italy on September 4, 2025. It’s now been over three months, and we still haven’t received a confirmed visa appointment—despite being promised one within 6 weeks.

We've tried calling and emailing multiple times, but no one is responding. We also paid for VIP service that was supposed to guarantee support and faster processing, but we feel ignored and misled.

This has caused us so much stress, especially since our flight is less than a month away, and we still don’t have the proper documents or assurance that our visa process has even started. We’re three travelers, and this was meant to be a once-in-a-lifetime birthday celebration in Europe. Now it’s turning into a nightmare.

Holiday Factory’s lack of follow-up and failure to meet their own guarantees is completely unacceptable. I’m writing this review to warn others: please be cautious before trusting them with your travel plans or visa processing.

My friend had a credit balance of around AED 700 with them. They tried to call, but no one answered the call; it's just ringing and ignored. Her balance in the travel wallet can't be used, and they are not responding or cooperating. STRANGE! Please don't do that to your customers and resolve the problem.

Can I rate below 1 star?
We’ve had such a difficult and frustrating experience trying to contact their customer service — it honestly feels like they’re just avoiding us. My friends and I were supposed to travel with them last January, but I couldn’t join because my visa was about to expire. We requested a refund for my booking (which was already paid), but they only offered a 50% refund — and not even in cash — it was transferred to a travel wallet.

Now that we’re finally planning to travel again and want to use the travel wallet, no one is assisting us. We’ve called multiple times, but either no one answers, or they hang up. At this point, it feels like they have no intention of helping us or returning our money. It's incredibly disappointing. That money wasn’t easy for us to save — we worked hard for it to enjoy a travel experience, but clearly, they don’t care.

My friend has a travel wallet with this company, as they don’t offer refunds. She has been following up since July 31 to use the wallet and book another trip, but no one has responded to her.

She has tried contacting them via call, WhatsApp, and email, but has received no proper assistance. When calling, she waits on the line for over 30 minutes, and although she was able to speak with someone once, the call was suddenly cut off — with no follow-up whatsoever.

This is incredibly disappointing and unacceptable. Imagine having to wait that long just to be ignored.

What kind of customer service is this? It’s honestly one of the worst experiences we’ve come across.

Avoid booking with this company — once they have your money, they stop caring.

I booked a Maldives package with Holiday Factory, and the experience has been nothing short of a nightmare. Despite clearly stating multiple times that I need to travel over the weekend, they continue to ignore this request and are completely unresponsive or dismissive when I follow up.

To make matters worse, they committed to providing a free boat transfer as part of the package, which they are now refusing to honour. Their customer service is appalling, unhelpful, uncooperative, and at times even harassing in their approach when all I’ve asked for is what was promised.

I feel completely misled and deeply regret trusting this company with my travel plans. If you're considering booking with Holiday Factory, please think twice. My sincere advice, double-check everything, and get every commitment in writing, because once you’ve paid, you may be left dealing with broken promises and utter frustration.

Worst travel experience ever.

Worst experience . Please stay away

They never bother to call back ... Long waiting over the calls almost more then hours ...and after that they said they will call back but they never did.... Infact they are not replying back to the email too even the what's app agent will not bother to reply ...

Very Disappointed – Misleading Booking Process and No Support

I booked a Maldives package through Holiday Factory after confirming with their team that the dates I needed were available and fixed. Based on their confirmation, I proceeded to book and paid through Tabby.

Later, I received an email saying the flights are fully booked and that I can only travel in September or later, which completely ruins my plans. If the dates were not available, why was I told otherwise? This is extremely unprofessional and misleading.

I reached out asking for a proper solution or refund, but the communication has been slow and unhelpful. I trusted this company with my vacation and now I’m left with stress, inconvenience, and no proper resolution.

I’ve already contacted Tabby and consumer protection authorities in Dubai. If this is not resolved, I will continue escalating and sharing my experience publicly.

Think twice before booking with Holiday Factory. I would not recommend them based on this experience.