Dawson & Sanderson Reviews 

25
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Excellent service from D & S as usual. The agent who dealt with us - Courtney from the Sunderland Bridges Branch, along her her equally professional colleague, Beth, could not have been more helpful.... See more

Rated 1 out of 5 stars

What an absolute shambles! We booked our holiday 10/04/2022 to renew our vows in Jamaica. 9 days ago without being informed we realised booking has been changed taking 4 days off our holiday and canno... See more

Rated 5 out of 5 stars

A holiday I had booked independently for Christmas was cancelled. I visited Dawson and Sanderson in Whitley Bay to see if they could help me find another. I am delighted to say that this was possibl... See more

Rated 5 out of 5 stars

Amazing service by Tracey today! I've had sleepless nights due to all these changes with our holiday(s) (Green going to amber etc) and spent days and days into what to do next.. Went into branch... See more

Company details

  1. Travel agent
  2. Tour operator
  3. Travel deals

Information provided by various external sources

Established in 1962, Dawson & Sanderson have been sending travellers on holiday for over 50 years. Over 8 million satisfied passengers have booked with confidence at one of our 22 offices and online.


Contact info

4.0

Great

TrustScore 4 out of 5

25 reviews

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No history of asking for reviews

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4.0

All reviews

(25)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Inghams wasting hours and days for hull co .co.uk

Josh spent many hours like I have done trying to book group holiday in Austria
As josh knows inghams just happy wasting time for corporate malice
Inghams made a complete mess when I waa taken ill on a 50 th anniversary as a precursor to taking up to 30 people up to 2 weeks holiday
The support when ill zero and the hotel confining me for nearly 2 weeks in a room Inghams nowhere and this was wrong
Infgams lost it so beware and for weeks I put this behind me the rewards from inghams messing me around for weeks the final. Straw price increase of the group visit of 50%

Josh and his Team at HULL
TRAVEL CO been further messed about for WEEKS thanks

Not sure if anyone at inghams has any intelligence or commercial brain as josh gone to the top but such a waste. For him

Can anyone believe this even now I don't BUT IT IS TRUE

Star RAting 5 for DAWSON AND SANDERSON IE TRAVEL CO HULL INGHAM ZERO OR LESS

23 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Redcar branch

Can’t express our gratitude enough at the time spent on hold and the dozens of phone calls with Titan trying to sort out our planned tour to Kenya.
They did everything they could to sort out the chaos with the travel company but to no avail.
Eventually with only 6 days to travel the whole thing had to be cancelled.
With their help we managed to get another holiday in place for the same time.
Excellent team at the Redcar branch

2 July 2022
Unprompted review
Rated 5 out of 5 stars

First class service from Joe

First class service from Joe, Manager of Travel Money. Service above and beyond the call of duty to solve a problem that was not of their making. Rarely have I ever come across such good service - would recommend to anyone.

8 June 2022
Unprompted review
Rated 1 out of 5 stars

Disappointing service provided

Newcastle branch. Dreadful customer service. Long wait for replies by email. Only one staff member was able to complete the booking, colleagues were unable to help in her absence, which seems ludicrous. No travel advice given about covid regulations. No advice about insurance. No questions asked, nothing personal or helpful which surprised me completely. Brusque attitudes of staff members. On top of all that it cost a lot more than booking with a Tour operator direct. They were unable to price match an Internet price so there is no benefit to using an agent and I certainly won't be doing so in the future, particularly following my experience with Dawson & Sanderson. Very disappointed and out of pocket. Such a shame that this simple booking was handled so badly as I will no longer be confident to use them for my future, worldwide, tailor made trips.

26 May 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service by Tracey today!

Amazing service by Tracey today!

I've had sleepless nights due to all these changes with our holiday(s) (Green going to amber etc) and spent days and days into what to do next.. Went into branch today and spoke to Tracey for 10 minutes she put me at ease and explained the best actions to take and sorted our holiday out in minutes!

Massive value to the company! couldn't recommend visiting the branch enough! Way better than dealing directly with the likes of jet2 and tui as the added service is great! (Plus the price match!)

6 July 2021
Unprompted review

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