This Company is owned by Trip Advisor and exemplifies customer service levels at their very worst. Highly ironic considering that Trip Advisor is where many of us go to leave Reviews on whether compa... See more
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I strongly recommend avoiding it. The company is registered in London but trades in euros. I lost money when my booking was canceled by them, and received no feedback despite multiple attempts to cont... See more
Company replied
Sally is a very welcoming host, her cottage is situated is a beautiful area of Fanad, with many nearby villages, tourist locations & beaches accessible with a short drive. Per friendly which was... See more
Our third short holiday at Hafn with 10 family members. We've always been lucky with the weather, but even on rainy or windy days it is such a spectacular place to look at the seascape and see the wav... See more
Company details
Information provided by various external sources
Holidaylettings.co.uk is a TripAdvisor vacation rental company with hundreds of thousands of rentals available worldwide. We advertise cottages, villas and even lighthouses from England to Fiji and everywhere in between. Book your next holiday in a unique and personal home away from home with the security of online payment.
Contact info
United Kingdom
- www.holidaylettings.co.uk
2.5
Poor
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Ridiculous 6 day week booking system!
Having used Holiday lettings for many years I now find that having spoken on the phone with numerous representatives, according to them employees, It is only possible to advertise for weekly lets based on the first week being from Saturday to Saturday , the following week only bookable from the Sunday (not Saturday as the Saturday date is blocked on their calendar) and ongoing can only advertise 6 nights/week commencing Sunday as their prices section cannot accept continuous 7 night adverts (if a guest leaves on Saturday it is impossible to advertise the following week from Saturday but Sunday)!!. Absolutely ridiculous!
Surely there must be someone at Holiday Lettings who can sort their system to work correctly?
You simply cant make it up!
Update 18th November
Further to receiving contact from Oliver we now have advert showing availability and prices visible on Holiday Lettings website. Big thank you to Oliver.
Hopefully Oliver can convince whoever is responsible for area data that when searching for a specific area it is counter productive for the search to show vastly different locations than the one searched for.
If someone specifically searches Whitby or Central Whitby it is soul destroying to have to search through hundreds of results for completely different locations (Scarborough Hinderwell etc). Equally if one searches for a property in Scarborough they don’t want other resorts ( Whitby etc). By the time you are half way through the search most people will have given up and tried another source.
15 November 2023
Unprompted review
Reply from Holidaylettings
Hello Thomas, thanks for taking the time to leave us a review and for speaking with us this evening. We're sorry about the instructions you were provided with about the calendar and your seasonal rates set up. Also, thank you very much for your valuable feedback on our website and our search results. We've already informed our engineers about the search result suggestion you made. Please reach out if you have any additional questions. Our customer support team is available 24/7 via phone and via chat. Many thanks – Oliver - Tripadvisor Rentals Support
A week at Screel Lodge in Autumn
We have had a perfectly wonderful Autumn break at Screel Lodge. Everything was just as the advertisement read and the pictures of the lodge too. Christine the owner has been attentive to assist us along the way. The views were amazing from the windows, across the golf course to the mixed woodland and the hill laterly covered in colourful bracken. This is a magical place for the lovers of outdoors, peaceful, relaxing, loved it all. My family, all ages loved it and would love to return. V and familyX
28 October 2023
Unprompted review
Major Security Breach
I have been in discussion with their reps in India over the past 4 days. It Impossible to talk to someone in the UK, even if they are called "HL".co.uk.
Whilst using their online service, the full passport details for my wife and myself have been send to an email address that is not recognises by myself, the owner or "HL".
I have spent many hours on the phone, chatline & email with the company and to date have made no progress. Although this is a major breach, no one returns emails.and any phone conversations are always instigated by myself.
Given the amount of identity theft that goes on in the world I can not believe how "HL" are treating this serious issue.
18 October 2023
Unprompted review
Reply from Holidaylettings
Hi John and thanks for your review about the communication issues . We're sorry to hear that you experienced issues with responses from our team and understand it has been a disappointing experience. When you contact HL through the "contact us" form the system will send an auto generated response and close the case if no reply is made following the auto generated email is how the system is supposed to work. If there is a reply following the auto-generated response that the email sent doesn't answer or address your concerns then it will be forwarded to our customer service team who will try to respond to inquiries within 24 hours by phone or personal email unless the issue is something more complex and involves them transferring or communicating to another department for further investigation, there can be a delay depending on the complexity of the issue. As we talked about over the phone today, our team has been working to address your concerns these past few days to determine if there was any security breach or if the email address is auto generated from the website when you reply on our website to protect the owner's contact details since these details are not shared until the balance has been fully paid for the security and protection of our guests and owners. We have set expectations to stay in contact with you every few days to keep you informed about your case whether any updates to share or not so that you are confident our team is working to address the matter as urgently as possible. We appreciate your feedback to help us improve our services. Many thanks! Sylvia - Tripadvisor Rentals Support
Good customer service and communication.
26 September 2023
Unprompted review
DO NOT BOOK!!!!!!
DO NOT BOOK!!!!!!
owners take bookings and cancels (then re advertises for more money)
We requested a booking which the vendor approved. We paid our deposit, ready to make our final payment at the deadline next year. The vendor cancelled our booking as he said we booked for this year not next and the time we have booked for his nightly rate should be more. Aka its the Olympics and he didn't think to put his prices up. He didn't even give us a chance to pay his increased rate. Just cancelled we now have nowhere to stay and will probably lose all the money which we spent on our Olympics tickets too. Aprtments are now minimum 3 times more expensive. He shouldn't be allowed to do this! I imagine he will take bookings and cancel again closer the time when prices increase even more.
Read less
5 October 2023
Unprompted review
Reply from Holidaylettings
Hi Randhawa, Thank you for your review about the cancelation of your booking. We're sorry to hear that the owner canceled your booking due to the rates not being correct, and we understand this was upsetting. Rate changes can happen on rare occasions if the owner realizes that they don't have updated rates on their calendar for the season or the year. This is why we have our Payment Protection Policy to protect our travelers in case of an owner cancelation, denied access, or misrepresentation, they receive a 100% refund of what they paid for their booking. Our policy doesn't cover any additional expenses since we rely on travelers to purchase traveler insurance to cover anything not mentioned in the policy and the booking contract is between you and the owner despite the booking being made on our website. We do not own, manage, or operate the listings. We 're merely a venue allowing travelers to view properties, communicate with owners in respect of any queries or questions, and/or facilitate the conclusion of a rental agreement and payments. Owners are required to keep their listings up to date, including their rates. They're penalized when booking requests are not accepted or bookings are canceled by them, which affects their account performance, including ad placement on search platforms, account suspension or closure, and not receiving the Tripadvisor Certificate of Excellence to help encourage owners to avoid cancelations. If you need help finding an alternative or would like us to see if the owner still has availability and updates their rates for a rebook, please call us at +442037015387. Many thanks! Sylvia - Tripadvisor Rentals Support
Do not book with this company you will loose thousands
Do not book with this company! The Barn Mayfield when arrived was NOT as hoilday lettings advertised. £2300 paid and the owner won’t return my money even though I didn’t sleep one night .
I recorded the owner saying she doesn’t wash throws from one guest to another ( they were so dirty and stained)
The furniture and carpet so damaged should of been thrown. Mouldy chairs. Washing machine outside with ‘pig feed’ dirty broken bin next to it.where apparently the ironing board, iron and hoover are stored.
Don’t make same mistake as I did and then have a host who thinks she can make you live in filth , covid health hazard and no health and safety in place .
I have pictures and recordings as the worse place ever been too and people shown the conditions were shocked the barn is allowed to let people stay there .
Hoilday lettings are no help you have a overseas call centre and you go round and round in circles. Tell me to send the clip in of owner and would refund me money done this and no refund. Now a break booked I’m now looking at legal action! As not sold as per the internet details
2 October 2023
Unprompted review
Reply from Holidaylettings
Hi Mrs. Berry, and thanks for your feedback about your experience with a booking at the Barn Mayfield property. We're sorry to hear that the outcome of your complaint about cleanliness and maintenance issues at the barn didn't resolve as expected, and we understand this was upsetting. Please note that our Payment Protection Policy doesn't apply if you make a claim based on the following; the cleanliness of the rental, minor differences in the location of the rental, the availability of local attractions, maintenance issues with amenities, or availability of services. Misrepresentation also doesn't apply to the above. If your complaint is not covered under the policy even if you decide not to stay in the property and leave, our team cannot guarantee a refund unless the owner agrees to waive their cancelation policy to issue a full or partial refund as a gesture of goodwill since the contract is between you and the owner, not Tripadvisor despite the booking being made on our website. We are merely a venue allowing travelers to view properties, communicate with owners in respect of any queries or questions, and/or facilitate the conclusion of a rental agreement and payments. We're not able to override the owner and deny them any funds if the Payment Protection Policy doesn't apply. Furthermore, we can only mediate in hopes we can reach a mutual agreement which happened in your case, but no agreement could be reached after multiple attempts. We always recommend travelers before considering early check out or cancelation provide the owner an opportunity to address the issues in a reasonable time frame or reach an agreement about the funds. Many Thanks! Sylvia - Tripadvisor Rentals Support
One star because i had to click it to…
One star because i had to click it to add some comments. Totaly disapointed with the service, dont be fooled, this is owned by Trip Advisor so quite confusing when the owner of the cottage we were looking to rent advises you that the place is not suitable for small dogs and that I should cancel the booking that I had already paid in full and they would advise Trip Advisor to refund in full. Fair enough, so I cancelled only to be asked for proof that it was the owner that had cancelled and then to not receive a full refund as a booking fee of aprox £90 had been deducted by Trip Advisor.
22 September 2023
Unprompted review
Reply from Holidaylettings
Hi Andrew and thanks for your review about the cancelation of a booking. We're sorry to hear that you had to cancel your booking and understand this was disappointing. Please note that when you confirm a booking with payment, you accept the cancelation policy and terms which clearly state the booking fee is non-refundable unless the owner cancels your booking from their end which triggers an automatic full refund to the guest, or you cancel the booking within 24 hours after making your booking pending your arrival is 60 days or more out. If you cancel the booking as a traveler cancelation, the system will initiate a refund in accordance to the cancelation policy and terms you agreed to, unless the owner initiates a refund from their account following your cancelation. Owners can only generate a refund up to their payout amount, excluding the booking fee. If the owner has not initiated a refund and guests contact us about refund waivers from owners, we may ask for proof if the conversation is not visible on the website. If the owner's listing advertised it allowed pets when you booked, and they asked you to cancel, you may be entitled to the booking fee refund due to cancelation for the owner's error, but if the listing didn't mention it allowed pets, and you confirmed payment without checking beforehand then the booking fee would not be refundable in this case as this would be considered a traveler cancelation. If you would like us to investigate your cancelation further, please call us at +442037015369. Many thanks! Sylvia - Tripadvisor Rentals Support
Payment protection???
I requested to book a holiday apartment in Rome through Holiday Lettings on 24th September. On booking they place a hold for the amount on your card and you await the owners response. The owner responded to advice the property had been booked on another site and was unavailable so cancelled the request. To this day I still await the hold to be removed. As we are travelling next month I was in a hurry to book somewhere so continued to look through the site to find an alternative. After finding one, I again requested this and a further hold was placed on my card. The booking was accepted and I received a message from the owner to confirm, however shortly after received a further message to say this was in fact a mistake and the property was unavailable. In both instances it seemed the property was booked out on another site however this wasn’t updated on holiday lettings. Whilst I don’t think holiday lettings are responsible for this completely, I do believe they should monitor things like this particularly as they also seem to manage the sister site Tripadvisor which is where these properties were booked out in. My main concern is that the money was taken for my second booking, and once a refund was processed I was short by £9 due to the exchange rate. Whilst a small amount, this was a result of the owners error as the booking should never have been accepted in the first place and I do not see why I should have to pay for that. On querying this with holiday lettings they stated they are only the booking platform and they cannot do anything. This seems to contradict their promise of payment protection completely… in short I went through holiday lettings as I thought they would be a trusted booking platform however I have been let down twice by them and would discourage anyone from using them. Stick to Airbnb!
30 September 2023
Unprompted review
Reply from Holidaylettings
Hi Tanisha and thanks for your review about the booking request process. We're sorry to hear that you had issues with securing a property and understand your experience was frustrating. Please note that despite the booking being made on our website, we don't own, manage, or operate the listings on our websites. Owners are responsible for making sure their availability, rates, and property details are up to date to avoid creating negative booking experiences with guests and penalties to their accounts for declining requests or canceling bookings. We are merely a venue allowing travelers to view properties, communicate with owners in respect of any queries or questions, and/or facilitate the conclusion of a rental agreement and payments. However, we do have our Payment Protection Policy that guarantees travelers a 100% refund if the owner cancels the booking or declines their request which can take up to 10 days or less for funds to appear on account depending on the payment method used. The policy does not cover additional expenses from third-party credit card companies for exchange rates or foreign transaction fees, since we rely on travelers to select a payment method that has the best benefits for international payments. If you have been charged a fee by your payment method, we recommend contacting your card's customer service team to see if they are willing to waive the fee as a gesture of goodwill. If you're concerned about having multiple authorizations or charges on your card while waiting for owner confirmations, you can send a booking inquiry instead of a booking request by clicking "send message" on the listing. This way you can reach out to one or more owners with your booking dates and interests with no payment. If the owner has availability and no issues they can reply with a quote for you to then secure the booking with payment to confirm your reservation. If you have any questions, please call us at +442037015369. Thanks again for your feedback! Sylvia - Tripadvisor Rentals Support
Fast response and rapid feedback from…
Fast response and rapid feedback from owners
7 September 2023
Unprompted review
I wanted to rearrange the dates and it…
I wanted to rearrange the dates and it was impossible to contact Trip Advisor about it.
15 September 2023
Unprompted review
Reply from Holidaylettings
Hi Susan, thanks for taking the time to leave a review. We’re sorry to hear that you founded impossible to contact us in order to rearrange the dates on your booking. We show your booking is now cancelled. We’re sorry about this. We understand that you wanted to postpone your travel. We provide 24/7 customer service assistance, and we can be reached via phone and via our website. We're sorry if you weren't able to find it on our website, This is the link to contact us https://rentalsupport.tripadvisor.com/contact_form?l=en_GB. If you need further assistance with your upcoming travel plans, please contact us via the above link, so we can gather more information and help you, or please call us on +442037524669. Many thanks – Oliver - Tripadvisor Rentals Support
Prompt attention
They replied to my questions quickly, were precise about the apartment, terms and conditions clear
1 September 2023
Unprompted review
Return visit
We wanted to revisit a cottage we had stayed at before and found it on the Holidaylettings site. Booking was easy to arrange and the payment process was simple too.
16 September 2023
Unprompted review
I would leave 0 stars if possible
I would leave 0 stars if possible. We booked our accommodation in Oahu and received confirmation etc. Then, with only a month before our trip, we had the reservation canceled, apparently because the owner decided to sell the property. We planned our entire vacation around this and now can't find any accommodation close to this price. It's disgusting that if we cancel we're expected to receive no money back, but there's no compensation for the fact that we're going to be out of pocket over $1000 now because accommodation prices have gone up since we booked.
15 September 2023
Unprompted review
Reply from Holidaylettings
Hi Sophie, thanks for taking the time to leave us a review. We’re sorry to hear about your booking BR29721699 being canceled. We understand the owner canceled your booking with a message just stating the property was sold. We can imagine your disappointment and frustration as other options are now more expensive due to the close check-in. You had selected that property for a reason. Please rest assured, that once the owner canceled your reservation, we instantly processed a full refund back to your original method of payment. Refunds may take 3 to 5 business days before they reach your account. When booking a vacation rental on our platform any traveler is covered by our Payment Protection. We collect the funds and we keep them until the day after the scheduled check-in date. In case there are any issues upon arrival, the funds are still safe. With our Payment Protection, the guest is fully refunded in case of cancelation, denied access, or misrepresentation of the listing. Thanks to our Payment Protection, the guest will be fully refunded, however, any additional form of compensation will need to be requested from the owner. When booking a vacation rental, the booking contract is between the traveler and the owner. A few alternatives were sent to you and you have a pending quote. This quote expires next Friday, however, please keep in mind that your dates are not holding, and at any time those dates may be booked by someone else. Also, the property offered is usually only bookable for 30 nights minimum. We see that you asked the owner to call you. Please understand that in order to offer Payment Protection to travelers, the owner and traveler’s contact details are hidden until a booking is confirmed and fully paid. The owner who sent you the quote, BR29728508, started advertising their vacation rental on our platform just last month, and you would be their first booking on our platform. If you need additional assistance with this quote, we can be reached at +1-877-354-7539. Many thanks! Oliver- Tripadvisor Rentals Support
Can't count on"Great news! Your rental is booked"
Yay! I booked a vacation home. Only for it to be canceled 2 days later. Yes, my credit card is charged and yes, I received confirmation. I also canceled my other reservation I had after I received confirmation for this one. Not a great experience. Waited til the morning after booking to tell the family about the house I found. To find out the next day it was double booked. What!!!!!
12 September 2023
Unprompted review
Reply from Holidaylettings
Hi Renee, thanks for taking the time to leave us a review. We’re sorry to hear about your booking BR29727150 being canceled. We understand the owner messaged you that the property was double booked and asked you to cancel the reservation. We understand your surprise, disappointment, and frustration. You had selected that property for a reason and had already started your travel arrangements. When owners advertise their vacation rentals online, they are responsible for keeping their calendar and pricing up to date. Owners can sync their calendars with other platforms like VRBO. In this case, we’re sorry that this owner not only wasn’t able to honor your booking, but they also asked you to cancel the reservation, when it should have been the owner canceling and not. Thank you for contacting us about this booking already. I can see that a full refund was correctly processed back to your original method of payment. Refunds may take 3 to 5 business days before they reach your account. When booking a vacation rental on our platform any traveler is covered by our Payment Protection. We collect the funds, and we keep them until the day after the scheduled check-in date. In case there are any issues upon arrival, the funds are still safe with us. With our Payment Protection, the guest is fully refunded in case of cancelation, denied access, or misrepresentation of the listing. I searched for alternative vacation rentals in the area, however, due to the party size and close check-in date we are not showing any more vacation rentals available for the originally requested dates. If you’re flexible with your travel dates and are needing additional assistance, please call us at +1-877-354-7539. Many thanks! Oliver- Tripadvisor Rentals Support
Comfortable and well equipped in the…
Comfortable and well equipped in the village of Ferring. Quiet location near the beach. An ideal hideaway for a relaxed holidy
3 September 2023
Unprompted review
Was kept well informed about when my…
Was kept well informed about when my letting would be confirmed. Also when payment would need to be made.
30 August 2023
Unprompted review
Found a lovely property on Holiday…
Found a lovely property on Holiday Lettings. Contacted the owner and got an almost immediate answer to my query. Booked and got email confirmation from Holiday Lettings and a message from the owner wishing us a wonderful holiday
14 September 2023
Unprompted review
Brilliant site
Such a simple site to navigate and Keith has been absolutely brilliant and helpful sending a comprehensive list for arrival that is so useful. Really looking forward to our holiday now!
22 August 2023
Unprompted review
Just booked a villa in Nisaki Corfu for…
Just booked a villa in Nisaki Corfu for next year, paid the deposit only to receive a text from owner saying the price was for this year and not 2024.ok, the price went from €1700 this year to €3400 for next year, wow, also the villa is already rented for June 2024, strange how i managed to book it at all. Ah well I'll carry on looking but probably on other sotes
10 September 2023
Unprompted review
Reply from Holidaylettings
Hi Andrew, thanks for taking the time to leave us a review. We‘re sorry to hear that once you booked your vacation rental for next summer on the island of Corfu, the owner messaged you advising that the rates for summer 2024 still weren’t updated, and regardless of their rates, they were already fully booked for that period requested. We can see how the owner asked you to cancel your booking. We also can see how the owner tried blaming HolidayLettings for the incorrect pricing. When searching for a vacation rental on our website, every listing price and availability is set up by their owners. Owners control how far in advance their listing can be booked and all the different seasonal rates. In this case, the owner has to cancel your booking since they are the ones that can’t honour it, and not the other way around. We are very sorry for this inconvenience. All you were doing was being proactive. Please rest assured, your booking is now cancelled. You’re being fully refunded as well. Refunds usually can take up to 3-7 working days. Thanks again for contacting us right away, instead of cancelling this booking. If you were to cancel this booking, then you would have been subject to the owner’s cancellation terms as well. We are sending you some alternative properties in the area hoping they are a good match for you. We’re also reaching out to this owner about their listing, to ensure that this doesn’t happen again to other travellers. When a traveller is interested in reserving a vacation rental through our website, they have two options. They can either send an enquiry asking all the questions they may have, or they can immediately send a booking request. If the traveller sends an enquiry first, no payment is required. Only when sending a booking request payment is required. Please note, that all the alternatives we are emailing you are subject to instant booking, just like the property you booked. Instant booking means that any booking request will be automatically accepted. To avoid a similar situation from happening again, we welcome you to send an enquiry first since you are booking so far in advance. Many thanks! Oliver- Tripadvisor Rentals Support
Apartment Jean Jaures 1 Massena. Promenade Anglais, Nice.
This apartment had not been cleaned. Mould in the shower and on the kitchen tap. Cockroaches in the kitchen. An electrical socket hanging off the wall in the kitchen with bare wires showing. Cobwebs on the ceilings. Handles falling off drawers. Water leaking from the ceiling into the apartment. Holes in the bedsheets. Noise every night from outside the master bedroom from revellers till 4/5 in the morning. A brothel and sex shop 25 metres away. Complaints made to the agency office in person 3 times. They came to clean after the second complaint 6 days later. Although they told Holiday Letting that they came the next day after the initial complaint. Liars, as I have proof with dated photographs. Then they offered us a derisory offer of compensation and Holiday Lettings only offered a discount as compensation if we booked another holiday with them. Fat chance.
See Holiday Lettings response below. No offer of compensation at all.
4 August 2023
Unprompted review
Reply from Holidaylettings
Hi Philip, I'm sorry to hear about your experience at the apartment. I completely understand your frustration. We reached out to the property managers to ensure that your complaint was addressed promptly. It's disappointing to hear that your complaints were not addressed promptly and accurately by the agency responsible for managing the property. Again, I'm sorry for the unpleasant experience you had, and I hope your future travel accommodations are significantly better and meet your expectations. Many thanks, Alma. Tripadvisor Rentals Support.
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