Banner for Holidaysplease

Holidaysplease Reviews 

6,173
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and attentive staff for providing personalised, stress-free travel planning and handling every single booking detail with exceptional care and professionalism. Travelers deeply appreciate the prompt responses, continuous support, and extensive destination knowledge, which makes the entire booking process feel completely smooth, reassuring, and wonderfully straightforward. However, some people mentioned negative experiences during their trips, pointing out unexpected sales pressure at timeshare resorts or encountering unhelpful and rude communication from specific agents. Consumers experienced issues involving unwanted timeshare sales pitches, missing wildlife expectations, or inappropriate political questions asked before booking.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing travel agents as professional,... See more

Holidays

Reviewers highlight positive aspects of holidays, noting that the planning process is remarkably easy and... See more

Service

People report positive experiences with service, noting that agents provide a personal, efficient, and... See more

Booking process

Users describe positive interactions with booking process, highlighting how travel agents handled everything... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful advisors who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a positive experience from start to finish. From our initial enquiry right through to booking, everything was handled smoothly and professionally. Sarah was friendly, patient and really... See more

Company replied

Rated 5 out of 5 stars

We have been booking through Holidays please for the last six years. Debbie is the rep that we liase with, Debbie is warm, friendly, chatty and very helpful. She knows exactly what we look for in our... See more

Company replied

Rated 5 out of 5 stars

Just booked our family holiday to The Maldives for next year. Stacey has the patience of a saint! I made so many changes before actually booking, due to my husband changing his mind on accommodation,... See more

Company replied

Rated 5 out of 5 stars

We had to rearrange our holiday because of illness but Christine of holidaysplease made the change smooth and efficient. We had a great week in Marrakesh. Tui Blu Medina Gardens was in the heart of th... See more

Company replied


Company details

  1. #128 of 206 best companies in Travel agent
  2. #24 of 35 best companies in Airline ticket agency
  3. #45 of 52 best companies in Cruise Travel Agency
  4. #20 of 39 best companies in Holiday accommodation service
  5. #82 of 146 best companies in Tour operator

Written by the company

Founded in 2002, our aim is to combine the expertise of the high street with the convenience of the internet, driven by the personal service of an experienced team of homeworking independent travel agents. Our commitment to fantastic customer service is reflected in our wonderful TrustPilot reviews, and the awards bestowed upon us by the travel industry. In recent times, Holidaysplease has been awarded Travel Weekly's Online Agency of the Year 2022/23, Travel Trade Gazette's Top Online Agency 2021/22 and Luxury Homeworking Business of the Year 2020/21.

The Holidaysplease difference

Written by the company

Your holiday, built around you...
Say goodbye to trawling the internet for your perfect holiday. At Holidaysplease, we believe your holiday is as unique as you are and should be treated as such. Our team of experienced travel agents get to know you personally, and utilise our connections with 100's of travel suppliers to bring you your dream escape.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(6,173)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience, Jenny got us a great holiday at a great price and very helpful right the way through the whole process. It made for a fantastic stag do!

25 July 2024
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Hi Henry,

Thank you for your fantastic review! We're so pleased to hear that Jenny was able to secure a great holiday at a great price for your stag do. It's wonderful to know that her helpfulness throughout the entire process contributed to making your trip a memorable one.

Rated 5 out of 5 stars

Just got back from a lovely few days in…

Just got back from a lovely few days in Barcelona we booked with Andy and nothing was to much trouble I will not use anyone else now absolutely fantastic customer service thanks Andy

18 August 2024
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Thank you for sharing your experience Karen! We’re thrilled to hear that you had such a lovely time in Barcelona and that Andy provided exceptional service throughout your trip. It’s wonderful to know that nothing was too much trouble and that Andy’s dedication made your experience so positive.

Your loyalty means a lot to us, and we’re delighted that you’ve found a trusted travel partner in Andy. We look forward to helping you plan many more fantastic getaways in the future.

Rated 5 out of 5 stars

AMAZING

Well where to start - we can’t thank you enough Joanne Whyman you made our holiday a trip of a lifetime and one to remember 🥰 we had a fantastic time we loved every bit of it! Your planning and organisation was outstanding from beginning to end and your dedication is second to none!
We have passed you onto friends and family and we will definitely be in contact with you in the future! 🌟🌟🌟🌟🌟

24 July 2024
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Hi Alana,

Thank you so much for your heartfelt review! We're overjoyed to hear that Joanne helped make your holiday a true trip of a lifetime. It’s wonderful that you enjoyed every moment, and we’re thrilled that her planning and organization exceeded your expectations from start to finish.

Joanne’s dedication to creating unforgettable experiences is something we’re incredibly proud of, and it’s fantastic to know that her hard work made such a positive impact on your journey. Your recommendation to friends and family means a lot to us, and we can’t wait to assist you with your future travel plans.

Thank you again for your kind words and continued support!

Rated 5 out of 5 stars

Travel agent jane sorted everything …

Travel agent jane sorted everything out from flights hotels private transfers they make it so easy just say where you want to go give them a budget and they will email you a massive choice of holidays pick one and everything is done for you it's a great online travel company I've been with them 4 years in a row can't recommend them enough

17 August 2024
Holidaysplease logo

Reply from Holidaysplease

Dear Stephen, Thank you so much for your glowing review! We're delighted to hear that Jane made your travel planning so effortless. It’s fantastic to know that you find our service convenient and easy, with a wide range of options that fit your budget perfectly.

Your continued loyalty over the past four years means the world to us, and we're thrilled that you've had such positive experiences. Your high recommendation is greatly appreciated, and we look forward to helping you plan many more memorable holidays in the future.

Rated 5 out of 5 stars

Mauritius made easy!

Yet again, Matt from holiday please was put under pressure by myself at the last minute. Just three days before a potential leaving date of a holiday I asked him for a Mauritius adventure. This is the second time we have used Matt and this company, yet again nothing was too much trouble. He accomplished everything I asked for and believe me I can be fussy!! 🤣If you are searching for an experience of culture or just a pampered holiday, please do not hesitate to contact Matt as he was just brilliant and I can’t recommend him enough.

7 August 2024
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your fantastic review! We’re delighted to hear that Matt was able to exceed your expectations once again, especially under such a tight deadline. Planning a Mauritius adventure with just three days' notice is no small feat, and we're thrilled that Matt was able to deliver exactly what you wanted—fussiness and all! 😊

It's wonderful to know that Matt’s dedication and attention to detail have made your experiences with Holiday Please truly memorable. Your high recommendation means the world to us, and we’re so pleased that you continue to trust Matt and our team with your travel plans.

Rated 5 out of 5 stars

What happens in Vegas…

Stacey was helpful, knowledgeable, talked us through our options and arranged our trip to Las Vegas.
Can’t wait to go.

12 August 2024
Holidaysplease logo

Reply from Holidaysplease

Thanks so much Fran, this is wonderful to hear! We have no doubt you will have the best time in Las Vegas!

Rated 5 out of 5 stars

Friendly, enthusiastic and professional travel with Michaela at Holidays Please

Michaela from Holiday Please was really friendly, enthusiastic and professional from the first contact we had. She understood my requirements and provided a number of options for our wedding anniversary trip to Japan. Throughout the process she kept in regular contact, looking for the best price options, even checking in when on holiday herself!

4 July 2024
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Dear Colin
Thank you so much for your wonderful feedback! We're thrilled to hear that Michaela provided such a friendly, enthusiastic, and professional service while planning your special trip to Japan. It’s great to know that she understood your needs and offered you a range of options that met your expectations.

Michaela’s dedication to keeping in touch, even during her own holiday, is a testament to her commitment to delivering the best possible experience for our clients. We're delighted that she could help make your wedding anniversary trip planning smooth and enjoyable.

We wish you a fantastic time in Japan and look forward to assisting you with any future travel plans!

Rated 5 out of 5 stars

Exceptional Service by Helen at Holidaysplease.

Helen Coates at Holidaysplease went above & beyond to help us to book our holiday to The Sofianna Resort & Spa in Paphos,Cyprus. It was a special family holiday so we wanted everything to be perfect, as it was. Helen found us the best price possible and perfect rooms. The travel experience from checking in to seat selection was all done by Helen. The payment system was easy and customer service excellent. We will definitely book through Helen at Holidaysplease again and will recommend to family & friends.

28 July 2024
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your wonderful review! We're thrilled to hear that Helen went above and beyond to ensure your holiday at The Sofianna Resort & Spa in Paphos was perfect. It's always our goal to make sure every detail is taken care of, especially for special family occasions like yours. We're glad you found the booking process smooth, from securing the best price to handling your travel arrangements. Your kind words mean a lot to us, and we're delighted to know that you'll be recommending Helen and Holidaysplease to your family and friends. We look forward to helping you plan your next unforgettable trip!

Rated 4 out of 5 stars

Very helpful !

Very helpful in matching our needs to local availability

7 August 2024
Holidaysplease logo

Reply from Holidaysplease

Thanks so much Terry, great to hear this!

Rated 5 out of 5 stars

Fantastic Company

Amy, our holiday advisor, is brilliant and makes choosing and arranging holidays easy and stress free. I can highly recommend her and Holidays Please

3 August 2024
Holidaysplease logo

Reply from Holidaysplease

This is fantastic to hear, thank you so much for taking the time to share your feedback with us Cat. Amy will be delighted to hear this and we are so pleased that you are confident recommending both Amy and Holidaysplease.

Rated 5 out of 5 stars

Very helpful in booking my holiday to…

Very helpful in booking my holiday to Thailand thank you Stacey

5 August 2024
Holidaysplease logo

Reply from Holidaysplease

Thank you for taking the time to let us know Beverley. We pride ourselves on offering the best possible service so this is wonderful to hear.

Rated 5 out of 5 stars

Professional and personal

Professional and personal, listens and delivers what you ask for and sometimes more

30 July 2024
Holidaysplease logo

Reply from Holidaysplease

Hi Beverley, thank you for sharing your feedback. I can see our agent Stacey Read looks after you so we will share this lovely feedback with her. Thanks again.

Rated 5 out of 5 stars

Excellent service provided by Andy

Excellent service provided by Andy. He is very helpful and nothing is too much trouble. Highly recommend.

20 July 2024
Holidaysplease logo

Reply from Holidaysplease

That's great to hear Chris. Andy will be so happy to hear this. Thank you for taking the time to leave your feedback

Rated 5 out of 5 stars

Amazing x

Easy, Stephanie was very efficient and answered all my questions (even the basic ones) without making me feel silly. Being a first time cruiser, that was really important to me 🙂

25 July 2024
Holidaysplease logo

Reply from Holidaysplease

Hi Hardip, thank you so much for your kind words. We will share your wonderful feedback with Steph who will be delighted to hear this. It is so important our customers feel comfortable asking as many questions as possible to ensure we get everything just right for your special trip! Have a wonderful cruise

Rated 5 out of 5 stars

Went to illusion moreyo hotel cala bona…

Went to illusion moreyo hotel cala bona June 15th 10 nights bed & breakfast had great holiday cala bona fantastic resort with great entertainment , went to the 60s bar most n8ghts but hotel cala bona has fab entertainment too stayed many times and just booked for levante park next June 2 weeks . The staff at 60s bar are always great with us when we are there lovely girls x. We also went to bar argos to see sam who I met when he worked in Irish bar in sa coma his family now own the bar argos and the beers ice cold and also do lovely breakfasts and food we'll worth a visit lovely people . It's always lovely going bk to cala bona next year will be 16 times there so there doing something right nice &relaxing holiday .

15 June 2024
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Thanks for your feedback , Cala Bona sounds great !

Rated 5 out of 5 stars

Jenny made booking so easy

Jenny made booking so easy
and the hotel was fabulous

27 June 2024
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Thanks so much for sharing your feedback Sharon, we're so glad to hear the booking process was made so easy by Jenny.

Rated 5 out of 5 stars

Ask for Wendy!

Wendy is our travel advisor for our forthcoming holiday.
Has been brilliant in providing quotes and advice.

Absolutely brilliant.
Would recommend!

And no. I am not a relative!😁

20 July 2024
Holidaysplease logo

Reply from Holidaysplease

Hi Bertil, thank you for taking the time to share such lovely feedback. We will share this with Wendy who will be so happy to hear her help is so appreciated. We hope you have a fantastic holiday.

Rated 5 out of 5 stars

Diamonds found in Skala



Diamonds found in Skala

We have just returned from 1 weeks holiday in Skala at The Regina Dell Acqua Resort . The setting and location is perfect and when you first arrive, you see the splendour and magnificence. We were met by the lovely Anastasia whose welcome and kindness is beyond compare. Whilst Yanis took care of our luggage, Anastasia made us a cool drink , as she checked us in. The smiling Yanis took our luggage to our room , and we followed with Anastasia, who showed us round our beautiful sea view room - heavenly. We headed straight for the pool and being plenty of sunbeds , enjoyed the sunshine. We further enjoyed drinks at the bar and Ilias, Fotis and Walid were awesome in service, friendliness, respectful and extremely polite. This set the tone for the rest of the holiday. When breakfasting we had the pleasure of Katerina, Nektarios and Levteris looking after us , and again with spectacular courtesy and efficiency. May I add we always received a warm welcome and a cheery Good morning at every breakfast sitting. When we ever needed reception , the very charming and lovely Angeliki would welcome us with a smile and always helpful and sorted any questions we had. As we enjoy the pool so much we spent only 1 day on the beach , but Kostas was an excellent host , and the days complimentary 4 poster sunbeds were amazing , and so appreciated. Anastasia s husband Mr Papadatos was always walking around the resort, and always spoke and you feel very safe and secure because he has authority and his priority is making sure everyone is happy and enjoying their holidays. The cleaning staff add to the excellence with a Super job and again so friendly .From start to finish the 7 days in Regina was amazing , incredibly relaxing and so restful. We had complimentary drinks on 1 occasion at the bar, 3 complimentary bottles of water 1 day around the pool , and a parting gift from the owners, which I find incredible. The holiday will stay in our hearts and minds for a long time , and all I can say if you want a quality, friendly , spotlessly clean , happy and perfect holiday , The Regina Dell Acqua Resort is simply the BEST .Thank you Anastasia and your team for a truly magical and wonderful holiday. We will be back x x x

11 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look