HolidayTransfers Reviews 

586
•
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Appalling customer care! I’ve been trying to contact them through their official support network since mid July (3 months) and all I get is an automated email saying they are too busy to reply an... See more

Rated 5 out of 5 stars

Our driver Ted was brilliant & immediately put our minds at ease upon arrival at Katowice for our transfer to Krakow. He was very polite, helpful and answered all of our questions along the journey... See more

Company replied

Rated 5 out of 5 stars

Excellent service from simple booking process to great customer experience both on arrival and departure. Even when our our flight changed, a quick email and they rearranged our pick up time. Lovely c... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. Very efficient service. We only organised our transfer from Cancun airport to our hotel before we travelled, but whilst on holiday I booked our return transfer which was exactly... See more

3.8

Great

TrustScore 4 out of 5

586 reviews

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3.8

All reviews

(586)

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Rated 2 out of 5 stars

driver was late!

4 December 2019
Unprompted review
HolidayTransfers logo

Reply from HolidayTransfers

Dear Customer,

Thank you for taking the time to notify us of this recent experience with your transfer. We are of course sorry to hear of your disappointment in this instance, as we always endeavour to provide our customers with a high standard, happy travel experience.

If this is something which you would like to discuss with us further, then please do email us at customerservices@holidaytaxis.com with your booking reference and any further details. We are always grateful to hear from our customers.

Kind regards,
Customer Services

Rated 5 out of 5 stars

Highly recommended

Highly recommended, very experienced ,pleasant and helpful ,patient punctual driver. Will definitely be using in future. Many thanks.

26 November 2019
Unprompted review
Rated 2 out of 5 stars

Long queues at reception slow to resort…

Long queues at reception slow to resort on return payed extra for only four pickups/ drops took a long time to get to airport with many pickups

26 November 2019
Unprompted review
HolidayTransfers logo

Reply from HolidayTransfers

Dear Customer,

We are so very sorry to hear about your experience.
Would you kindly send us an email to customerservices@holidaytaxis.com with the above information, your contact details and booking reference, so we can investigate this on your behalf?
If you have already contacted us at the above address, please be advised that the team allow up to 28 days for investigation and response.

Kind Regards

Customer Services.

Rated 5 out of 5 stars

Excellent service on time both on…

Excellent service on time both on arrival and for departure. The drivers were smart, tidy , polite and helpful. The car and minibus that were used were immaculate. I would very definitely be using this service again🌟🌟🌟🌟🌟

26 November 2019
Unprompted review
HolidayTransfers logo

Reply from HolidayTransfers

Dear Elaine,
Thank you for taking the time to provide us with your feedback. We are pleased to hear that your recent transfer experiences with us were enjoyable, and in line with the high standard of travel which Holiday Taxis endeavours to deliver to all of our customers. We very much look forward to having you travel with us again in the future.
Best wishes,
Customer Services.

Rated 3 out of 5 stars

Very Disappointed

Very Disappointed. The transfers to the hotel took 3 hours, when the paper stated 1 hour and 30 minutes. The driver seemed very confused.

26 November 2019
Unprompted review
Rated 1 out of 5 stars

Don't bother, pointless.

We paid for a private transfer and when we got there we had to share with another couple and wait around for them to get there, on the way back the taxi was late, I tried to ring up and ask about it but the person on the phone didn't understand English. There is absolutely no communication after you book the transfers, I would have assumed we would get a text or email saying the taxi was on the way or still booked, but we got absolutely nothing. Awful service. Avoid. Also we paid £36 for two ways when a taxi to the airport only would have cost about £10 so it was overpriced. Save yourself stress and money and just book a taxi from your hotel.

26 November 2019
Unprompted review
HolidayTransfers logo

Reply from HolidayTransfers

Dear Customer,

We are so very sorry to hear about your experience.
Would you kindly send us an email to customerservices@holidaytaxis.com with the above information, your contact details and booking reference, so we can investigate this on your behalf?
If you have already contacted us at the above address, please be advised that the team allow up to 28 days for investigation and response.

Kind Regards

Customer Services.

Rated 3 out of 5 stars

Got dropped at the wrong resort

Got dropped at the wrong resort. Luckily it’s not been that far away from the right one.

Later one made a mistake myself but they corrected it right away. So I’d say we are even. Therefore revised from 1 -> 3

26 November 2019
Unprompted review
Rated 5 out of 5 stars

We were met at arrivals and taken to…

We were met at arrivals and taken to the pier and explained how the taxi service works and what to expect. Taxi driver very pleasant and helpful. Will definitely use again. Great service and fair price.

26 November 2019
Unprompted review
Rated 1 out of 5 stars

Excellent service

Excellent service. Airport pickup was smooth. We also received a letter delivered to our hotel Room confirming the return pickup. Driver arrived promptly.

26 November 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service from simple booking…

Excellent service from simple booking process to great customer experience both on arrival and departure. Even when our our flight changed, a quick email and they rearranged our pick up time. Lovely clean Mercedes vehicles and a top notch driver each way. Took the hassle out of the journey both ways. Will definitely recommend and use again.

22 November 2019
Unprompted review
HolidayTransfers logo

Reply from HolidayTransfers

Dear Customer,

I am delighted to read that you found your recent transfer experience with us to be a pleasant one, and in line with the high standard of travel which Holiday Taxis endeavour to deliver to all of our customers.
We very much hope that we will be able to welcome you back with us again in the future and thank you for taking the time to provide us with your feedback and recommendations to others.
Best wishes,
Customer Services.

Rated 1 out of 5 stars

I am not happy with my holiday transfer…

I am not happy with my holiday transfer experience in Miami. Although I completed the online booking, printed my vouchers, the driver in Miami didn't want to accept the voucher, as if he was totally unfamiliar of the voucher, and insisted that he would not transfer me to the airport because his company didn't instruct him to carry me. It took so long in trying to explain that I thought I would miss my flight! It was a real struggle

19 November 2019
Unprompted review

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