Hollandandbarrett Reviews 

Excellent service home delivery was very quick . Really good deals on the app and will definitely be making this my favourite app .

I have a very nasty scar from major abdominal surgery. I bought various oils, almond, jojoba, avocado, and arnica. I have seen a noticeable improvement in my scar.
Easy ordering, prompt delivery, bottles well packaged. Oil is expensive. Price competetive.

I was diagnosed with GORD at the end of last year and prescribed PPI tablets, my GP seemed to want me to take them longterm which I wasn't happy about. Having researched what alternatives I could try, I plumped for Liquorice tablets alongside Slippery Elm. Within 4 weeks my symptoms were totally under control ! I fully intend to carry on taking them, Holland & Barrett app is really easy to navigate ( even for me!) Ordering is straight forward, delivery more often than not is the following day. Praise where praise is due, I cannot fault the service, or the product!

I ordered an item on Wednesday and paid an extra £4.99 for next day delivery, so I reasonably expected it to arrive on Thursday.

Instead, I received a message from the delivery company saying the parcel was delayed. I contacted H&B and asked if they could speak to the courier on my behalf, but I was told they couldn’t.

Now, on Friday, I’ve received another notification saying the delivery has been delayed again.

If you can’t reliably provide next day delivery, don’t charge customers extra for it. It’s not acceptable to advertise a service that you can’t deliver. I’m sure H&B will blame the courier, but they’re the company H&B chose to use, so the responsibility ultimately lies with them.

Very disappointing service.

First order lady on phone when placed order was lovely got order a min ago and sent small packets of granola keto 30g bec had sold out shock not enough for a baby was going to be loyal coustomer ask to take pic and return won’t be going back if this is what you have to go throgh o had to repeat everything over over again did not liten to a word I said and butt I. When I talk I wanted to be a loyal coustomer with a decent person Don’t be taken I I was not looking for outcome was not wanting to reepeat myself over and over and to be speaking and be spoken over no manager I ask call to be listend to don’t mention this they have made out here I was looking for something they did nothing I wax looking for someone who understands what I say and listen I am coustomer pat your wages no shop no business I have just checked my next day delivery contacted then was told it was delivered sent photo of the parcel shouted at guess what it was parcel from day before delivery by royal mail the parcel they said I got was Evri. Told it was delivered when I called them man would not get lady to apologise he wanted me to take 10pounds gift v. lol to get more disgusting treatment from people who can’t do job or understand us never ever shop with them new coustomer svoid

A company that wants to have its and your cake and eat it!

I bought tablets on line, just had a request for a review, but I decided to read the terms&conditions for leaving a review in 'their 'good hands', and what a shocker its all about 'you' covering them. Take this excerpt "You agree to indemnify and hold Holland & Barrett (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys'' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party." and there is this straight on top of that "For any content that you submit, you grant Holland & Barrett a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you." and just to top it off "All content that you submit may be used at Holland & Barrett's sole discretion. Holland & Barrett reserves the right to change, condense or delete any content on Holland & Barrett's website that Holland & Barrett deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Holland & Barrett does not guarantee that you will have any recourse through Holland & Barrett to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Holland & Barrett reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Holland & Barrett, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Holland & Barrett, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Holland & Barrett and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes."

Seriosly, who in their right mind would leave a review under these conditions - how gullible does this out fit think the public are?

In addition the package was or had been partially squashed.

My wife and I visited your Cardiff Queen Street store on 26 June intending to buy a product we knew very little about. We were so impressed by the service we received that we felt compelled to leave this review.

We were warmly welcomed by Rowan (Mrs. Row), whose bright smile, positive attitude and friendly manner immediately put us at ease. She patiently listened to our concerns, took the time to understand our needs and demonstrated outstanding product knowledge. Rather than trying to sell us several items, she genuinely focused on what was best for our health. We had planned to buy multiple supplements, but Rowan carefully explained everything and recommended a single all-in-one product that perfectly met our needs, saving us both money and confusion.

What impressed us most was her calm professionalism. Although the store was busy, she never made us feel rushed and gave us her full attention throughout. She also helped us download the Holland & Barrett app, set it up correctly and ensured we received the available discount. She stayed with us until everything was completed. That level of care was exceptional.

We sincerely thanked her because it is rare to receive such genuine customer service. Throughout our visit, we felt truly valued, respected and welcomed, regardless of our race or colour.

Row is a true professional and a real asset to Holland & Barrett. She sets an outstanding example of what excellent customer service should look like and is someone any new colleague could learn from.
Because of Mrs. Row, we will happily return to your Cardiff Queen Street store and have already recommended it to our family and friends.

Thank you for having such an exceptional member of your team.

Kind regards,
Arun & Dhanya

I ordered off the website it was my second order since visiting the store in Tamworth . The product which is a stomach calmer is a natural product and works well for my ibs .

Great range of products at competitive prices; often with discount offers! Easy to place orders on-line with optional collection at local stores manned by helpful staff.

Was running short, (needed some more. Chia seeds), and made my purchase with the bonus of a 25% discount. So I ordered a few extra bits to try out. Order came three days later, well packaged and good communication from H&B. Always happy with the service I receive and never had to complain. 10/10 🌟

Order a bunch of stuff online, £150 odd around 30th June, today the whole order got cancelled due to no stock, yet I'm able to instantly reorder everything, but this time I've missed out on the promotions and offers they had, utter shambles of a company.

Really great company with good prices and very easy to deal with.

Holland & Barrett emailed me to submit a review, so I will; but will do it here. The ordering was easy and straightforward. The "delivery" was reasonably quick for the service I selected. Trouble was, it was not my order. Trying to "talk" to a bot, to make it understand what my issue was, was unbelievable. Eventually, I gave up; and the bot sent me an email, which I in turn sent back to explain what had occured. A human must have responded, and managed to get them to re-send the correct order. I also informed them that I still had the package that was not mine, and to send a courier or whatever, to pick it up. If i did not hear anything in 10 days, I would dispose of it. I never heard anything more as yet, not even an aknowledgement. So on the 13th that will be the end of it. I don't expect a reply, but will wait for the time out. The 3 stars is because when things go wrong, its a pain in the ****; all because they get rid of humans that used to answer phones. Time and again almost every company does this. How can they say they have great customer service when hardly any of them have what the customers want.

Regarding my order #9029763340, I initially believed that the Omega-3 supplement bottle contained fewer than the stated 60 capsules, as the number of capsules remaining did not match the expected quantity based on the recommended dosage of 2 capsules per day.
The customer service team responded promptly, took my feedback seriously, and handled the situation in a professional and courteous manner. My concerns were addressed quickly, and I appreciated the attention given to the matter.
While I was disappointed by the initial issue, I am very pleased with the way it was handled. Thank you for the excellent customer service and professionalism.

A lot of items and categories in the app. Lots of offers as well. Delivered within a few days by Royal Mail which I much prefer over the cheaper, unreliable Evri. (At least you know you will receive your items.) Was packaged very well.

Helpful, friendly staff. Found the product I was looking for and patient in finding ny online account to add points to my card.

Called at lakeside Doncaster the other day and what a great team
The lady I spoke to was polite, smart,and extremely knowledgeable a true credit to the store well done Judy ty for your time and patience

Have used them a few times now. If you use the app you get discounts, decent prices on some supplements, easy to order then collect in store.

I recently purchased a supplement online from Holland & Barrett and chose the Click & Collect option at my local store. Overall, I had a very pleasant experience.
One of the things I liked most was the convenience of collecting the item from a store close to my home. It gave me the opportunity to enjoy a short walk and some exercise while also saving money on delivery charges.
The communication throughout the process was excellent. After placing my order, I received a confirmation email detailing the product I had purchased and the store where it would be available for collection. I was then sent a text message confirming when my order was ready to collect.
When I visited my local Holland & Barrett store, collecting my supplement was quick and straightforward. I simply showed the order number from my text message, and the staff promptly retrieved my order. The staff members were friendly, pleasant, and helpful, which made the experience even better.
As this was my first purchase, I also registered for the Holland & Barrett Rewards programme H&B&Me. I like the fact that I can use my membership card whenever I shop to earn points and access exclusive benefits. It's easy to view my account online and keep track of my rewards. After all, everyone appreciates being rewarded for their loyalty!
Overall, I was very satisfied with my online shopping experience with Holland & Barrett. The ordering process was simple, communication was clear and timely, collection was quick and convenient, and the customer service was excellent. I would happily use the Click & Collect service again and would recommend it to others looking for a convenient way to shop.

Helpful & friendly staff ,a good selection of products.