I have bought loads of products now from Holland Cooper, always speedy delivery and packaged beuatifully. Latest purchase was a silk dressing gown i treated myself to whilst in the sale. The fabric is... See more
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Review summary
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Reviews shaping this summary
Purchased this shirt to compliment some contour blush pink jeans (also H&C). Parcel arrived in it's usual beautiful packaging and in time for what I purchased it for. Lovely quality, great co... See more
Company replied
After a miss in delivery by DHL, HC reshipped by express my boots to my doorstep in Norway, over the weekend. Even though I really love my boots, the way they wrap them is the most elegant way I... See more
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Holland Cooper is a luxury brand that I have only discovered in the last year. They have a wonderful selection ranging from beautiful easy to wear everyday items and gorgeous luxury items too. The... See more
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Company details
Written by the company
Luxury British Fashion House
Contact info
London Road, GL56 0JQ, Moreton-in-Marsh, United Kingdom
- www.hollandcooper.com
3.6
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Quality!
I bought my second trousers (this time jeans) from Holland Cooper! Love the quality and how I look in both of them! Love from first sight!
15 July 2026
Unprompted review
Reply from Holland Cooper
Dear Olga,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Love the clothes but poor customer…
Love the clothes but poor customer service.
You used to be able to speak to someone but you just get ignored for days now.
They have obviously got a problem with the returns and exchange system.
I’ll be only purchasing Holland Cooper items through third-party from now on.
14 July 2026
Unprompted review
Reply from Holland Cooper
Dear Carol,
Thank you for your feedback and I am sorry to learn that the service you have encountered with your recent Holland Cooper order has not met the standards that we are known for as a brand. We apologise for the disappointment and inconvenience that this may have caused, and appreciate your frustration surrounding this.
Your feedback is really important to us, as it enables us to improve the quality of the pieces that you love and the service that delivers them to you. Customer satisfaction is extremely important to us, as we want you to feel that you can buy with confidence knowing that you are receiving the experience that truly reflects us as a brand. We have taken your comments on board and sent them to the relevant departments for further consideration.
Thank you again for sharing this with us and we look forward to welcoming you back to Holland Cooper very soon.
Kind Regards
The Holland Cooper Team
Very Poor Customer Care
I purchased a bag and unfortunately, the correct address I entered was subsequently changed by default during the next step of the payment process, resulting in an incorrect delivery address. I contacted HC immediately, but they stated that the order could not be modified as it was already being processed. Considering I contacted them within four minutes, it appears they were unwilling to provide assistance despite the incorrect delivery and billing address. As the merchant, they should have verified the billing address, and the payment would not have been processed. Their sole recommendation was for me to return the item for a refund, which is clearly not a viable option.
It is surprising, particularly as Holland Cooper is positioned as a luxury brand. I have experienced superior customer service from online discount retailers in comparison.
And in response to their reply they fail to acknowledge their fault in authorising a payment when the billing address was incorrect.
15 July 2026
Unprompted review
Reply from Holland Cooper
Dear Robin,
I am sorry to learn of the issue you encountered with your order.
Please note that we advise at the point of check out that addresses cannot be amended once payment has been received. Due to the volume of orders we receive, we cannot intervene in the packing process- which is completed within minutes of placing your order. We apologise for any inconvenience this may cause.
Whilst we are unable to amend addresses on orders prior to shipping, both of our couriers offer a redirection service which can be accessed via your tracking information for your order.
We appreciate your feedback, and thank you for your patience and understanding in this matter.
Kind regards,
The Holland Cooper Team
Disgusting service
Disgusting service. I have emailed Holland cooper after spending £110 with them as my jeans had shrunk in the wash following instructions in the label. They then refused to refund me after I sent the jeans back to them they then state they sent the jeans back and I have not received them. This has been ongoing for 2 months and they’re now ignoring my emails. Absolutely disgraceful service. Will not be using them again.
14 June 2026
Unprompted review
Reply from Holland Cooper
Dear Isabelle,
I am sorry of the disappointment caused by the conclusion reached by our Faulty team.
Any suspected Faults are inspected by our team of experts at the point description and images are received. We do many wash tests on our garments to ensure that the care instructions stated are accurate.
Shrinking is something which can occur when items are exposed to excessive heat in a washing machine or dryer- this is the only cause for this and would not constitute a fault under the terms and conditions of our returns policy.
We apologise for any disappointment or frustration this has caused, and appreciate your understanding in this matter.
Kind regards,
The Holland Cooper Team
Great British Excellence
Great British Excellence is not just a slogan: Holland Cooper blows all competition out of the water. Everything from the design to the quality and the range of products on offer is superlative. There is a consistency to Holland Cooper's aesthetic that is instantly recognisable, as one might expect from Dior or Chanel. Something of the Golden Age of Couture, updated for the 21st Century. If Grace Kelly or Audrey Hepburn were amongst us today, they would dress Holland Cooper. The website is also very well designed, with accurate descriptions and beautiful, high resolution photography that make browsing a pleasure. HC really should be considered the standard-bearer for the future of British fashion. Thank you for making getting dressed everyday a thing of beauty. Ad maiora!
13 July 2026
Unprompted review
Reply from Holland Cooper
Dear Sarah,
Thank you for your feedback and for taking the time to share it with us. We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards,
The Holland Cooper Team
Yet again another order let down by…
Yet again another order let down by poor delivery service , you pay £10.95 for the privilege and despite other companies being able to deliver Holland Cooper seem unable to , so when order arrives it will be returned due to now having to buy an outfit from an alternative store. Come on Jade sort this out as it leads to poor customer experience!!!
11 July 2026
Unprompted review
Reply from Holland Cooper
Dear Richard,
We are sorry to read of the delivery issue you have faced with your recent order with Holland Cooper.
Please kindly email our team on customercare@hollandcooper.com, and I am sure we can resolve this for you and investigate this further.
Kind regards,
The Holland Cooper Team
Excellent customer service
I was trying to return an item and the form wouldn’t accept my item number which was extremely irritating.
I finally contacted customer service and they couldn’t have been more helpful. Excellent customer service.
Thank you so much.
6 July 2026
Unprompted review
Reply from Holland Cooper
Dear Jane,
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us.
We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards,
The Holland Cooper Team
Not worth your time or money
Not worth the hassle or money and is definitely not premium or luxury despite what these crooked influencers would have you believe. Purchased 2 items online, returned both but only refunded for one. They claim only one item was returned but refuse to share any CCTV footage with me or any evidence that only one was returned so I just have to accept their word. Tried chargeback with AMEX, who also have taken the side of Holland Cooper so as a single SEN mum who decided to treat herself Im now down £99 because a premium retailer said I didn't return an item. AVOID!
EDITED 29.07.26 - Contacted Holland Cooper again, as per their advice to my original review only to have the same outcome, refusal to provide any evidence that they did not receive the item I returned. Dear Holland Cooper. Never again, my advice to anyone using online retailers, record yourself packing EVERYTHING when returning items and take a picture of the original address label, this should have the weight of the original package on there.
1 May 2026
Unprompted review
Reply from Holland Cooper
Dear Meg,
I am sorry to hear that your refund has not yet been received- we are committed to resolving this issue for you.
Please can you provide your order number, and a member of our Customer Care team will investigate this for you and reach out to ensure you get the refund you are entitled to.
We apologise again for your experience, and we look forward to hearing from you.
Kind regards,
The Holland Cooper Team
Fabulous Cheltenham handbag
I am overjoyed with my new mini Cheltenham handbag (navy/cream). I was in two minds whether or not to order it but as soon as it came back into stock I just had to treat myself. I don’t normally buy anything so expensive but I can’t stop looking at it because it’s just sooo lovely! It’s worth every penny. The quality is just outstanding and so classy. My order also came very quickly and superbly packaged! I can’t fault anything about HC
I now have my north eye on the black lizard bag!
4 July 2026
Unprompted review
Reply from Holland Cooper
Dear Clare,
Thank you for taking the time to share your feedback with us and we are pleased to hear you are so happy with your recent purchases from Holland Cooper.
We take great pride in the quality of our collections and the service which delivers them to you, including the special unboxing experience that we are known for as a brand.
We hope that you continue to enjoy wearing your new pieces as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Ordered hat which was apparently…
Ordered hat which was apparently dispatched a week ago. Royal Mail tracking kept saying 'we're expecting your package'. A week passed and nothing delivered. Contacted their customer service, which can only be done by email (no telephone number, which in itself os frustrating), only to be told i have to wait 5 days for an investigation! Which was useless to be as i specifically wanted the item for a holiday. When i replied asking for the matter to be escalated all i got was silence. For a company that claims yo be a luxury brand offering premium products their customer service is definitely not premium. Happy to take your money but their commitment to you ends there!! Shocking frankly as i have been a customer of theirs for more than 3 years!!!
6 July 2026
Unprompted review
Reply from Holland Cooper
Dear Kirsty,
I am sorry to hear about your experience you have had with your order.
All delivery issues are reported promptly to the relevant courier at the point we are notified of any issues.
Whilst we advise that the resolution timeline for any courier investigations is 5 working days, we are at the behest of the courier with this timeline, and sometimes this can be subject delays especially during peak trade periods.
Please rest assured that any open investigations are chased daily with the courier until the conclusion of the investigation. We appreciate your patience in this matter.
We are doing everything we can to resolve this for you, and once the investigation has concluded we will be in touch to advise on next steps.
Kind regards,
The Holland Cooper Team
Customer Service
I have been struggling with returns and finding anyone to return my call. I have left messages and emails over two weeks ago. The website is glitchy and can often stick or skip over items. Such a shame as the product I brought is lovely. Katharine
6 July 2026
Unprompted review
Reply from Holland Cooper
Dear Katharine,
I am sorry to hear that you are struggling with your return and have been unable to get any assistance surrounding this issue.
We want to do everything we can to help, and if you can provide your order number a member of Customer Care team will investigate this for you and endeavour to make this situation right.
We apologise again for your experience, and we look forward to hearing from you.
Kind regards,
The Holland Cooper Team
This is my first order from Holland…
This is my first order from Holland Cooper.
Excellent service my hat arrived in a massive box, it was so well protected and I was very impressed with the quality. Will definitely buy from this company again.
18 June 2026
Unprompted review
Reply from Holland Cooper
Dear Karen,
Thank you for taking the time to share your feedback with us and we are pleased to hear you are so happy with your recent purchases from Holland Cooper.
We take great pride in the quality of our collections and the service which delivers them to you, including the special unboxing experience that we are known for as a brand.
We hope that you continue to enjoy wearing your new pieces as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Really feels like a luxury shopping…
Really feels like a luxury shopping experience when you buy online from this company - the packaging is fabulous & I feel every penny Ive spent is all in the attention to detail when they send my goods out - Thanks
25 April 2026
Unprompted review
Reply from Holland Cooper
Dear Alison,
Thank you for taking the time to share your feedback with us and we are pleased to hear you are so happy with your recent purchases from Holland Cooper.
We take great pride in the quality of our collections and the service which delivers them to you, including the special unboxing experience that we are known for as a brand.
We hope that you continue to enjoy wearing your new pieces as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Holland Cooper, beautiful clothes and excellent customer service
I have bought several items from Holland Cooper and they are all exceptionally well made and fit perfectly. The communication is first rate right from placing the order through to delivery.
Their returns service is excellent too which I have used occasionally such as when I needed a different shoe size.
All items purchased arrive beautifully packaged too.
Holland Cooper has certainly become a firm favourite of mine over the last year!
2 July 2026
Unprompted review
Reply from Holland Cooper
Dear Paula,
Thank you for taking the time to share your feedback with us and we are pleased to hear you are so happy with your recent purchases from Holland Cooper.
We take great pride in the quality of our collections and the service which delivers them to you, including the special unboxing experience that we are known for as a brand.
We hope that you continue to enjoy wearing your new pieces as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
I have purchased many pieces from H&C…
I have purchased many pieces from H&C over the years.
Always beautifully packed and excellent quality. Any returns I’ve made have been to resize.
2 July 2026
Unprompted review
Reply from Holland Cooper
Thank you for taking the time to share your feedback with us and we are pleased to hear you are so happy with your recent purchases from Holland Cooper.
We take great pride in the quality of our collections and the service which delivers them to you, including the special unboxing experience that we are known for as a brand.
We hope that you continue to enjoy wearing your new pieces as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Have been using Holland Cooper for a…
Have been using Holland Cooper for a few years now when I treat my girlfriend to some beautiful clothing and footwear. She has absolutely fell in love with all that Holland and Cooper offers. Easy to order and fantastic delivery service. It’s definitely 5 ***** from us
19 June 2026
Unprompted review
Reply from Holland Cooper
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Holland Cooper Customer Services
I am very impressed with Holland Cooper. My background is senior managerial and leadership roles across a range of businesses. I pride myself on being professional in terms of attitude and behaviours, delivery of targets and creating a professional business image. I came across HC a few years ago and became a regular and satisfied customer. I love the stylish and comfortable designs and traditional feel to their outfits and the longevity of the items, in look and in quality.
Unfortunately I became very poorly in 2025 culminating in urgent brain surgery in April 2026. This surgery had some complications and I have been very ill. The HC Customer Service team has been exemplary with their assistance during this time period.
Before my surgery, I regularly made mistakes with my orders, written feedback. However, HC helped me to make any necessary corrections, without judgement or negativity and remained professional throughout. I really appreciate this, especially at this stressful time for my family.
I am now recovering well and have some lovely outfits to wear and enjoy.
Thank you Rose and colleagues - you’re all amazing!
Best wishes, Jane ❤️
4 April 2026
Unprompted review
Reply from Holland Cooper
Dear Jane,
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us. We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Outstanding customer service from…
Outstanding customer service from Holland Cooper.
I recently purchased the beautiful Sorrento Shirt Dress in Pink Polka Dot to wear for my daughter’s graduation and was desperate to find the matching Seville Wedge Espadrilles in Blush Pink in a size 6, which had sold out online.
Rather than simply sending an automated “back in stock” email, the Holland Cooper team went above and beyond. They personally searched for a pair, reserved them for me, telephoned me to let me know they had found them, and then emailed me a secure payment link. Unfortunately, I missed the call, but I was absolutely delighted to receive their email.
In an age where so much customer service is automated, this felt genuinely personal. It was clear they really cared about helping me complete my outfit for such a special family occasion.
This level of service is rare and deserves recognition. Thank you to everyone involved at Holland Cooper – you’ve gained a very loyal customer.
30 June 2026
Unprompted review
Reply from Holland Cooper
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us. We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards
The Holland Cooper Team
★★★★★ Outstanding Customer Care and a…
I have always found Holland Cooper to be a company that genuinely values its customers. From the exceptional quality of their clothing to the outstanding customer service, every interaction has been professional, courteous, and thoughtful.
Recently, I received a beautifully written letter from Jade Holland Cooper, Founder & Managing Director, introducing the new Returns Portal. In today's world, it is incredibly rare to receive a personally signed letter from the founder of a company. It was a wonderful touch that made me feel truly valued as a customer.
The new Returns Portal is a fantastic improvement. It provides clear information throughout the returns process, greater transparency, more drop-off locations, and the option to exchange items more easily. I believe these changes will greatly benefit customers and make an already excellent shopping experience even better.
It's clear that Holland Cooper listens to customer feedback and continually strives to improve every aspect of the customer journey. That level of care and attention is what sets this brand apart.
Thank you to Jade Holland Cooper and the entire team for your commitment to excellence. I look forward to many more years of shopping with Holland Cooper and would highly recommend them to anyone looking for exceptional quality and outstanding customer service.
29 June 2026
Unprompted review
Reply from Holland Cooper
Dear Rima,
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us. We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Excellent Communication
Communication with Holland Cooper was consistently excellent. Unfortunately, my package was initially lost, but from the very first message I was taken seriously and my concerns were handled promptly. I did receive my parcel in the end—the issue was not with Holland Cooper but with DPD, and I want to make that absolutely clear. Returning two items was straightforward overall, but the customs procedures are quite challenging. It’s a pity that the United Kingdom chose Brexit.
12 June 2026
Unprompted review
Reply from Holland Cooper
Dear Carsten,
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us. We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards
The Holland Cooper Team
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