After coming across Holland Cooper online after Royal Ascot, I decided to purchase the Navy Ecru Essentials Tote Bag. The website is slightly jumpy, skipping over some options, this really... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your clothes .make my wife feel very special when she wears them ...she looks and feels so special. Your clothes have a elegant look very noticeable with three own distinctive look .. Michelle a... See more
Company replied
I continte to be impressed by the quality of the goods and service offered by Holland and cooper. My niece loves their clothing, and even though I have to shop on a budget they always seem to offer... See more
Company replied
I have bought many pieces from H&C now over the last two years and every piece is beautiful quality, beautiful cut and something i am thrilled to wear. I use it for my corporate wardrobe mainly... See more
Company replied
Company details
Written by the company
Luxury British Fashion House
Contact info
London Road, GL56 0JQ, Moreton-in-Marsh, United Kingdom
- www.hollandcooper.com
3.6
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A good basic t-shirt
A good basic t-shirt, perfect quality, as always with Holland Cooper. Fast delivery and beautiful packaging. Thank you! I love everything from HC!
20 July 2026
Unprompted review
Reply from Holland Cooper
Dear Nora,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
I have had a lot of products from…
I have had a lot of products from Holland Cooper and have returned items without any issues. never had anything arrive creased alway well presented in their lovely packaging. Recently purchased the seashell dress which is a stunner I'm 5' 4" and it is a nice ankle length. My only suggestion t make the business much more petite friendly would be petite range of your lovely products. Sure they are pricey but as the saying goes you only get what you pay for.
20 July 2026
Unprompted review
Reply from Holland Cooper
Dear Linda,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Can't fault Holland and Cooper!
Can't fault Holland and Cooper for the quality of the items, the packaging, the delivery & the customer service. Beautiful pieces, so well crafted & fit incredibly well. Every detail, from the buttons to the labels, to the tiny intricate details, is obviously thought through very carefully & implemented to perfection. My go to brand!
20 July 2026
Unprompted review
Reply from Holland Cooper
Dear Natalie,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
I sent a query about availability of 3…
I sent a query about availability of 3 specific items. Aggie answered very promptly, with helpful information for me. I will now be able to purchase some/all of those items. Thank you Aggie for very good service.
16 July 2026
Unprompted review
Reply from Holland Cooper
Dear Susan,
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us. We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Mini Cheltenham handbag blush pink lizard
I had been watching for what felt like an age for this little gem to come back into stock. By chance on checking Monday of this week I was able to purchase it. It arrived Thursday,
beautifully packaged with it's own dustbag.
Beautiful leather, complemented by superb hardware. It's absolutely gorgeous and worth the wait.
This brand seems to get a lot of criticism regarding customer service.
I have always found them to be excellent and very responsive.
Thank you Holland and Cooper this handbag is a gorgeous addition to my collection.
I'll be back very soon❤️
13 July 2026
Unprompted review
Reply from Holland Cooper
Dear Donna,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
I recently purchased the Aimee…
I recently purchased the Aimee sleeveless dress and it is such a beauty. The quality of the fabric is amazing and the fit is very good. I will be wearing the dress to an event shortly and I know it will look stunning. It is the type of dress that will take you through many summer occasions as it lends itself to being dressed up or down. It is lined in all the right places and comes complete with belt and pockets. The purchase arrived in a very timely manner. I am really pleased that I purchased.
16 July 2026
Unprompted review
Reply from Holland Cooper
Dear Helen,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
4 weeks to get a refund - is this good enough for Holland Cooper brand?
I recieved a gift voucher from my colleagues at work and purchased a dress and matching shose, which unfortunately did not fit. I returned the items next day and they were delivered back to HC two days later. I haven't heard back for over a week so started emailing customer services and it took several emails and days to get the refund confirmation through. The refund is now a week overdue again and when chased HC, apparently it has not been processed. So now 3 weeks from returning the items, I still don't have my refund and it will be at least another week before the issue is resolved. Very poor experience for such a brand.
16 July 2026
Unprompted review
Reply from Holland Cooper
Dear Sarka,
I am sorry to hear that you have not yet received your refund, despite your parcel being received into our warehouse.
Whilst we strive to keep to a 5 working day timeline for refunds or exchanges upon receipt of your parcel, sometimes unexpected delays can happen.
We want to make this right for you- so we have found your order and expedited this refund for you. This should appear back into your account within the next few days.
We apologise again for your experience, and we appreciate your patience in this matter.
Kind regards,
The Holland Cooper Team
I yesterday received my Francesca Hat…
I yesterday received my Francesca Hat camel navy bow, the hat itself was lovely but disappointed with how it arrived. I did expect maybe a hat box to keep it in after purchase or even a dust bag but just the box it was delivered in.
I’ve now had to use a black bin bag to store it in!
15 July 2026
Unprompted review
Reply from Holland Cooper
Dear Mr. Jones
Thank you for your feedback and we are sorry to learn that you are not happy with the item(s) on your recent order with Holland Cooper.
Customer satisfaction is very important to us, and we want you to be happy with the item(s) that you have purchased. We would like to apologise for the disappointment that this has caused and appreciate how frustrating it is not to have received the quality that you were expecting, and we are also known for as a brand.
We would like to resolve this for you as quickly as possible by requesting that you email our team on Customercare@hollandcooper.com with images of the issue and your order details so that we can advise on a resolution for you where possible.
We look forward to hearing from you.
Kind regards
The Holland Cooper Team
I purchased a blazer that I needed to…
I purchased a blazer that I needed to have the sleeves shortened. This couldn't be done as the sleeves were glued rather than stitched. The customer service is shocking. You have to email customer service, I did this twice asking for advice, both times I was ignored. You can only speak to someone if you press the extension querying sizing. When I did get through I spoke to someone who was very rude and informed me that AI had closed down both of my emails. A really disappointing experience.
29 June 2026
Unprompted review
Reply from Holland Cooper
Dear Julie,
Thank you for your feedback and I am sorry to learn that the service you have encountered with your recent Holland Cooper order has not met the standards that we are known for as a brand. We apologise for the disappointment and inconvenience that this may have caused, and appreciate your frustration surrounding this.
Your feedback is really important to us, as it enables us to improve the quality of the pieces that you love and the service that delivers them to you. Customer satisfaction is extremely important to us, as we want you to feel that you can buy with confidence knowing that you are receiving the experience that truly reflects us as a brand. We have taken your comments on board and sent them to the relevant departments for further consideration.
Thank you again for sharing this with us and we look forward to welcoming you back to Holland Cooper very soon.
Kind Regards
The Holland Cooper Team
I recently bought the Riviera shirt …
I recently bought the Riviera shirt dress vintage steel blue. It fits perfectly and the colour and style is so lovely to wear. I replaced the belt to a similar blue colour and had so many compliments.
8 July 2026
Unprompted review
Reply from Holland Cooper
Dear Leroy,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Great Quality!
I bought my second trousers (this time jeans) from Holland Cooper! Love the quality and how I look in both of them! Love from first sight!
15 July 2026
Unprompted review
Reply from Holland Cooper
Dear Olga,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Love the clothes but poor customer…
Love the clothes but poor customer service.
You used to be able to speak to someone but you just get ignored for days now.
They have obviously got a problem with the returns and exchange system.
I’ll be only purchasing Holland Cooper items through third-party from now on.
14 July 2026
Unprompted review
Reply from Holland Cooper
Dear Carol,
Thank you for your feedback and I am sorry to learn that the service you have encountered with your recent Holland Cooper order has not met the standards that we are known for as a brand. We apologise for the disappointment and inconvenience that this may have caused, and appreciate your frustration surrounding this.
Your feedback is really important to us, as it enables us to improve the quality of the pieces that you love and the service that delivers them to you. Customer satisfaction is extremely important to us, as we want you to feel that you can buy with confidence knowing that you are receiving the experience that truly reflects us as a brand. We have taken your comments on board and sent them to the relevant departments for further consideration.
Thank you again for sharing this with us and we look forward to welcoming you back to Holland Cooper very soon.
Kind Regards
The Holland Cooper Team
Very Poor Customer Care
I purchased a bag and unfortunately, the correct address I entered was subsequently changed by default during the next step of the payment process, resulting in an incorrect delivery address. I contacted HC immediately, but they stated that the order could not be modified as it was already being processed. Considering I contacted them within four minutes, it appears they were unwilling to provide assistance despite the incorrect delivery and billing address. As the merchant, they should have verified the billing address, and the payment would not have been processed. Their sole recommendation was for me to return the item for a refund, which is clearly not a viable option.
It is surprising, particularly as Holland Cooper is positioned as a luxury brand. I have experienced superior customer service from online discount retailers in comparison.
And in response to their reply they fail to acknowledge their fault in authorising a payment when the billing address was incorrect.
15 July 2026
Unprompted review
Reply from Holland Cooper
Dear Robin,
I am sorry to learn of the issue you encountered with your order.
Please note that we advise at the point of check out that addresses cannot be amended once payment has been received. Due to the volume of orders we receive, we cannot intervene in the packing process- which is completed within minutes of placing your order. We apologise for any inconvenience this may cause.
Whilst we are unable to amend addresses on orders prior to shipping, both of our couriers offer a redirection service which can be accessed via your tracking information for your order.
We appreciate your feedback, and thank you for your patience and understanding in this matter.
Kind regards,
The Holland Cooper Team
Disgusting service
Disgusting service. I have emailed Holland cooper after spending £110 with them as my jeans had shrunk in the wash following instructions in the label. They then refused to refund me after I sent the jeans back to them they then state they sent the jeans back and I have not received them. This has been ongoing for 2 months and they’re now ignoring my emails. Absolutely disgraceful service. Will not be using them again.
14 June 2026
Unprompted review
Reply from Holland Cooper
Dear Isabelle,
I am sorry of the disappointment caused by the conclusion reached by our Faulty team.
Any suspected Faults are inspected by our team of experts at the point description and images are received. We do many wash tests on our garments to ensure that the care instructions stated are accurate.
Shrinking is something which can occur when items are exposed to excessive heat in a washing machine or dryer- this is the only cause for this and would not constitute a fault under the terms and conditions of our returns policy.
We apologise for any disappointment or frustration this has caused, and appreciate your understanding in this matter.
Kind regards,
The Holland Cooper Team
Great British Excellence
Great British Excellence is not just a slogan: Holland Cooper blows all competition out of the water. Everything from the design to the quality and the range of products on offer is superlative. There is a consistency to Holland Cooper's aesthetic that is instantly recognisable, as one might expect from Dior or Chanel. Something of the Golden Age of Couture, updated for the 21st Century. If Grace Kelly or Audrey Hepburn were amongst us today, they would dress Holland Cooper. The website is also very well designed, with accurate descriptions and beautiful, high resolution photography that make browsing a pleasure. HC really should be considered the standard-bearer for the future of British fashion. Thank you for making getting dressed everyday a thing of beauty. Ad maiora!
13 July 2026
Unprompted review
Reply from Holland Cooper
Dear Sarah,
Thank you for your feedback and for taking the time to share it with us. We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards,
The Holland Cooper Team
Yet again another order let down by…
Yet again another order let down by poor delivery service , you pay £10.95 for the privilege and despite other companies being able to deliver Holland Cooper seem unable to , so when order arrives it will be returned due to now having to buy an outfit from an alternative store. Come on Jade sort this out as it leads to poor customer experience!!!
11 July 2026
Unprompted review
Reply from Holland Cooper
Dear Richard,
We are sorry to read of the delivery issue you have faced with your recent order with Holland Cooper.
Please kindly email our team on customercare@hollandcooper.com, and I am sure we can resolve this for you and investigate this further.
Kind regards,
The Holland Cooper Team
Excellent customer service
I was trying to return an item and the form wouldn’t accept my item number which was extremely irritating.
I finally contacted customer service and they couldn’t have been more helpful. Excellent customer service.
Thank you so much.
6 July 2026
Unprompted review
Reply from Holland Cooper
Dear Jane,
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us.
We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards,
The Holland Cooper Team
Not worth your time or money
Not worth the hassle or money and is definitely not premium or luxury despite what these crooked influencers would have you believe. Purchased 2 items online, returned both but only refunded for one. They claim only one item was returned but refuse to share any CCTV footage with me or any evidence that only one was returned so I just have to accept their word. Tried chargeback with AMEX, who also have taken the side of Holland Cooper so as a single SEN mum who decided to treat herself Im now down £99 because a premium retailer said I didn't return an item. AVOID!
EDITED 29.07.26 - Contacted Holland Cooper again, as per their advice to my original review only to have the same outcome, refusal to provide any evidence that they did not receive the item I returned. Dear Holland Cooper. Never again, my advice to anyone using online retailers, record yourself packing EVERYTHING when returning items and take a picture of the original address label, this should have the weight of the original package on there.
1 May 2026
Unprompted review
Reply from Holland Cooper
Dear Meg,
I am sorry to hear that your refund has not yet been received- we are committed to resolving this issue for you.
Please can you provide your order number, and a member of our Customer Care team will investigate this for you and reach out to ensure you get the refund you are entitled to.
We apologise again for your experience, and we look forward to hearing from you.
Kind regards,
The Holland Cooper Team
Fabulous Cheltenham handbag
I am overjoyed with my new mini Cheltenham handbag (navy/cream). I was in two minds whether or not to order it but as soon as it came back into stock I just had to treat myself. I don’t normally buy anything so expensive but I can’t stop looking at it because it’s just sooo lovely! It’s worth every penny. The quality is just outstanding and so classy. My order also came very quickly and superbly packaged! I can’t fault anything about HC
I now have my north eye on the black lizard bag!
4 July 2026
Unprompted review
Reply from Holland Cooper
Dear Clare,
Thank you for taking the time to share your feedback with us and we are pleased to hear you are so happy with your recent purchases from Holland Cooper.
We take great pride in the quality of our collections and the service which delivers them to you, including the special unboxing experience that we are known for as a brand.
We hope that you continue to enjoy wearing your new pieces as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Ordered hat which was apparently…
Ordered hat which was apparently dispatched a week ago. Royal Mail tracking kept saying 'we're expecting your package'. A week passed and nothing delivered. Contacted their customer service, which can only be done by email (no telephone number, which in itself os frustrating), only to be told i have to wait 5 days for an investigation! Which was useless to be as i specifically wanted the item for a holiday. When i replied asking for the matter to be escalated all i got was silence. For a company that claims yo be a luxury brand offering premium products their customer service is definitely not premium. Happy to take your money but their commitment to you ends there!! Shocking frankly as i have been a customer of theirs for more than 3 years!!!
6 July 2026
Unprompted review
Reply from Holland Cooper
Dear Kirsty,
I am sorry to hear about your experience you have had with your order.
All delivery issues are reported promptly to the relevant courier at the point we are notified of any issues.
Whilst we advise that the resolution timeline for any courier investigations is 5 working days, we are at the behest of the courier with this timeline, and sometimes this can be subject delays especially during peak trade periods.
Please rest assured that any open investigations are chased daily with the courier until the conclusion of the investigation. We appreciate your patience in this matter.
We are doing everything we can to resolve this for you, and once the investigation has concluded we will be in touch to advise on next steps.
Kind regards,
The Holland Cooper Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.