Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation emai... See more
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50708 I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather... See more
Company replied
Today I visited the Ludlow warehouse and come away full of joy; not entirely due to the wonderful lights I bought, but the personal customer service of Libby - who extols the actual purchase. Li... See more
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Outstanding customer support. I had cause to call a few times regarding my order; once due to a faulty part (absolutely not their fault!). At every point of contact they could not have been more perso... See more
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Company details
Written by the company
Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.
Contact info
4.6
Excellent
477 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Another great ordering experience
A terrific range of lights and furniture. I have ordered many times from here and the customer service is second to none. The delivery has never let us down either.
I would recommend on the basis of my experiences with them
9 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Chris
Thank you for your kind review and for coming back to us so many times.
It’s great to hear that our range of lights and furniture, along with the delivery and customer service, have all been so reliable for you.
We really appreciate your recommendation and look forward to helping again whenever you need us.
Regards,
Holloways of Ludlow team
Very speedy delivery & service
Very speedy delivery, which was appreciated. Great product!
24 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Pamela
Thank you very much for your positive review.
It’s great to hear the delivery was so speedy and that you’re pleased with the product.
If you ever need anything else, we’re always here to help.
Regards,
Holloways of Ludlow team
A Month Waiting, Then Chaos After Cancelling
Unfortunately, I had a very disappointing experience with Holloways of Ludlow.
I ordered a pendant light on 6th June, and by 8th July it still hadn’t arrived. During this time I called for updates and was given different explanations, ranging from the item being bespoke and still in production, to there being delays with delivery. After waiting over a month with no clear resolution, I decided to cancel the order.
The following day, despite cancelling, I received a tracking notification from their delivery partner APC advising that the item was on its way. I contacted Holloways of Ludlow again and explained that I no longer wanted the item and asked them to stop the delivery. I was told this wouldn’t be a problem and that APC had been contacted.
However, the item still arrived the next day and I refused delivery. Even more frustratingly, APC attempted to deliver it again two days later, despite the order being cancelled and my refund already having been processed.
The whole process felt disorganised and frustrating. Communication between Holloways of Ludlow and their delivery partner was clearly lacking, and the conflicting information throughout didn’t inspire confidence.
I have given 2 stars rather than 1 because, to be fair, every time I called someone did answer the phone, and my refund was processed quickly and was back in my account within 48 hours.
Unfortunately, based on this experience, I wouldn’t be in a hurry to order from them again or recommend them.
6 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi OlyMarks,
Thank you for taking the time to leave such detailed feedback, and we're very sorry that your experience did not meet the standards you expected from us.
We completely understand how frustrating it must have been to receive conflicting updates on your order, and then to have delivery attempts made after you had cancelled the order and been assured this had been stopped. We appreciate how this would have caused unnecessary inconvenience.
While we're pleased that your refund was processed promptly and that you found our team available when you called, it's clear we fell short in communicating both with you and our delivery partner. We have taken your feedback on board and will be reviewing this internally to help improve our processes.
Thank you again for your balanced and honest review. We genuinely appreciate your comments and are sorry that this experience has left you feeling unable to recommend us. If you would like to discuss this further, please contact our customer service team at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Good product at reasonable prices
Good product at reasonable prices, easy ordering, quick despatch, good communication. Efficient and friendly delivery from Kinetic Logistics
26 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Anna,
Thank you for your positive review.
It’s great to hear you found the product good value, the ordering process easy, and the despatch quick, with clear communication throughout.
We’re also pleased the delivery service from Kinetic Logistics was efficient and friendly, and we’ll keep doing our best to make the whole experience as smooth as possible.
If you need anything else, just let us know.
Regards,
Holloways of Ludlow team
Charming and constructive staff
Charming staff who went out of their way to accommodate fairly incoherent request.
9 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Bryony
Thank you for your lovely review.
It means a lot to know our team was able to help with your request and make the process feel easy.
We’re always happy to go the extra mile to provide a friendly, thoughtful service.
Regards,
Holloways of Ludlow team
Prompt despatch
Prompt despatch, prompt response and action to customer communication.
Not convinced about APC but Holloways were on the ball
26 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi D,
Thank you for taking the time to leave your review.
It’s good to hear our despatch and responses were prompt, and that the communication was handled well from our side.
We’ll always aim to keep things moving smoothly, and if you need anything else, please do let us know.
Regards,
Holloways of Ludlow team
Unbeatable value and excellent customer…
Unbeatable value and excellent customer service. My order arrived very quickly and well packaged, would definitely from Holloways of Ludlow again.
6 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi David
Thank you for your lovely review.
It’s great to hear you found the value unbeatable and that your order arrived quickly and well packaged.
We really appreciate your kind words and look forward to helping you again in the future.
Regards,
Holloways of Ludlow team
Perfect product for my desk and arrived…
Perfect product for my desk and arrived in a timely fashion.
24 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi D.A.
Thank you for your lovely review.
It’s great to hear the product is a perfect fit for your desk and that it arrived promptly.
We always aim to provide pieces that work beautifully in the home, along with a smooth service from start to finish.
If you need anything else, please do get in touch.
Regards,
Holloways of Ludlow team
Late delivery timelines and negligent delivery process, goods might be stolen
On April 18th, I ordered 2 dining chairs for £1380. The delivery timeline on the website was 6-8 weeks. 10 weeks after my order was placed, I still heard nothing. Finally, I got an email out of nowhere from FedEx this week saying they would deliver a parcel to me. Today (July 3rd), FedEx supposedly delivered these chairs with NO SIGNATURE because no signature was required for the delivery (meaning Holloways of Ludlow chose a cheap solution to deliver goods worth £XXXX). FedEx said they left it on my porch (which by the way, I live in a flat building in London). We were home all day but found nothing---nothing was delivered, so either someone straight up stole it from the porch or FedEx delivered to the wrong flat building. There was no photograph of the delivery, just an online PDF provided as proof of delivery. This is the most abysmal service of any furniture company I have ordered from. I've ordered similarly priced goods from Kin Furniture and Skandium, both of which provided WHITE GLOVE service, where delivery was pre-arranged with me and signature was absolutely required. The delivery service Holloways arranged (without my consent) for such high priced items is shocking.
DO NOT ORDER EXPENSIVE FURNITURE WITH HOLLOWAYS UNLESS YOU ARE HAPPY TO RISK YOUR GOODS BEING DELIVERED AND PROMPTLY STOLEN. The website claims the below shipping policy, but clearly they did not meet it in this instance.
"All of our parcels travel on next day delivery. We try our best to ship everything that we have stock of in a timely fashion. There may be rare instances where this is not possible if you are in an area that may be harder to reach. If this is the case, please email us and we will see what can be done. We reserve the right to cancel orders up until the point of delivery.
Damages in transit MUST be reported within 24 hours
Proof of delivery will be obtained for your order by signature or with a photograph taken by the driver upon delivery. The items should immediately be checked and any damage noted on the carrier's documentation. If this is not possible the items MUST be checked and any damages or omissions reported within 24 hours. Our goods are sent with insurance but claims can ONLY be made if damage or missing items are reported within 24 hours. We CANNOT accept liability for missing items, breakages or damage after this period.
For oversized, heavy or awkward consignments a more bespoke delivery service will be provided and a member of our logistics team will be in touch with options."
3 July 2026
Unprompted review
Reply from Holloways of Ludlow
Good afternoon,
Thank you for taking the time to share your experience, and we are sincerely sorry to read what has happened with your order.
We completely understand how upsetting this must have been, particularly after waiting significantly longer than the estimated lead time and then not receiving the level of delivery service you reasonably expected for such a high-value purchase.
We also appreciate your concerns regarding the delivery arrangements and the lack of communication throughout the process. This is not the standard of service we aim to provide, and we understand why this has left you so disappointed.
Please contact our customer service team at customerservice@hollowaysofludlow.com with your order details if you have not already done so. We will investigate this matter with the courier as a priority and work with you to reach a resolution as quickly as possible.
Thank you again for bringing this to our attention, and we apologise for the frustration and inconvenience this experience has caused.
Regards,
Holloways of Ludlow team
Quality new Computer Desk in Oak wood - 51295
Quality new Computer Desk in Oak wood. The team were extremely helpful sorting out delivery for me. Excellent quality at best price.
3 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Jon
Thank you for your kind review.
It’s great to hear the oak computer desk was just what you were looking for, and that our team could help sort out delivery for you.
We’re glad you found the quality excellent and the price competitive, and we’ll be here if you need anything else.
Regards,
Holloways of Ludlow team
Brilliant service and a quality item at…
Brilliant service and a quality item at a great price. I like the nibble price negotiating feature, fun! Highly recommended! 51355
3 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Julz,
Thank you for your lovely review.
It’s great to hear you found our service brilliant and the item good quality at a great price, and that you enjoyed the price negotiating feature too.
We really appreciate the recommendation and will keep doing our best to offer well-made pieces and a smooth experience.
If you ever need anything else, just let us know.
Regards,
Holloways of Ludlow team
Ordered my beautiful wall lights and…
Ordered my beautiful wall lights and they were delivered straightaway. Beautifully made and look fabulous A++++
3 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Sarah
Thank you so much for your lovely review.
It’s great to hear your wall lights arrived straightaway and that you’re happy with how beautifully made they are and how fabulous they look.
We always aim to provide pieces that bring both quality and style to the home, along with a smooth service from order to delivery.
If you need anything at all, please don’t hesitate to contact us.
Regards,
Holloways of Ludlow team
Great communication & updates on the…
Great communication & updates on the delivery. Highly recommend
1 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Consumer
Thank you for your kind review.
It’s good to hear the delivery updates and communication made everything easy for you.
We really appreciate the recommendation and will keep focusing on a smooth, reliable service.
If you ever need anything else, just let us know.
Regards,
Holloways of Ludlow team
Great to deal with and at a fantastic…
Great to deal with and at a fantastic price. This is the first time I’ve purchased from Holloway of Ludlow, but it won’t be the last.
7 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Alison
Thank you for your lovely review and for choosing us for your first order with Holloways of Ludlow.
It’s great to hear you found us easy to deal with and that the price was a good one — we really appreciate you giving us a try.
We hope the piece brings you lasting enjoyment, and we’d be glad to help again whenever you need us.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Eric,
Thank you for your lovely review.
It’s great to hear that you were pleased with the price, the product, and that everything arrived exactly as promised.
We’re committed to offering well-made, timeless pieces with reliable service every time.
If you ever need anything else, just let us know.
Regards,
Holloways of Ludlow team
Holloways of Ludlow in Bath
Holloways of Ludlow in Bath. Palissades Garden furniture. Alex was extremely helpful and got us the best price. Delivery was sooner than expected which was a bonus
26 May 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Stuart
Thank you for your kind review.
It’s lovely to hear Alex was so helpful and secured the best price for your Palissades Garden furniture, and that the earlier-than-expected delivery was a bonus.
We really appreciate your feedback and will keep working to offer great service and carefully selected pieces that make the experience worthwhile.
Regards,
Holloways of Ludlow team
Easy to order and prompt delivery
Easy to order and prompt delivery. Very pleased with product.
8 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Em,
Thank you for your kind review.
It’s great to hear that ordering was easy, delivery was prompt, and that you’re very pleased with the product.
We really appreciate you choosing Holloways of Ludlow and we’ll always aim to make the whole experience just as smooth.
If you ever need anything, we’re here to help.
Regards,
Holloways of Ludlow team
No update on my order placed 3rd May
I placed an order on 3rd May, with fulfilment window of 4-6 weeks. I received no update on the status of the order, so on 15th June I emailed customer service to ask for an update. I waited and sent another email asking for an update on the order, and still no response. I'd like to know whether my order is coming and when, and if it's not, then how can I claim for a refund if I'm being ignored?
24 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Kat,
Thank you for your feedback, and I’m very sorry to hear that you have not received an update on your order or a response to your emails. We completely understand how frustrating this must be, especially as the original fulfilment window has now passed.
Please accept our apologies for the lack of communication. We would be very happy to look into this for you and provide an update on your order status.
Please give our Customer Service team a call on 020 7602 5757 (option 3), and we will investigate this as a priority and discuss the available options with you, including a refund if required.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Regards,
Holloways of Ludlow team
50708 Pose Portable lamp
50708
I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather bland choice but more practical! Anyway, the lamp arrived in an extremely well packed double box. Delivery went totally smoothly
23 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Marie
Thank you for your lovely review and for choosing the Pose Portable LED lamp.
It sounds like you put a lot of thought into the colour, and we are glad it arrived safely in such well packed packaging and that delivery went smoothly.
We hope the lamp brings you plenty of use and fits in beautifully with your home, and if you ever need anything else, please do get in touch.
Regards,
Holloways of Ludlow team
Great product and good price
Great product and good price, shipped and protected well.
However, the shipping did take quite a while
15 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Callum
Thank you for your feedback and for sharing both the positives and the delay you experienced.
I’m glad to hear the product arrived well protected and that you were happy with the price.
We also appreciate your patience with the shipping, and we’ll certainly keep this in mind as we continue to improve.
If you would like to discuss the delivery in more detail, please email us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
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