Holmes & Hills LLP Reviews 

71
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, polite, and remarkably quick to answer all questions. Many people feel fully supported throughout the entire journey, noting that the comprehensive legal services provided are always professional, thorough, and efficient. Some reviewers were not happy with the overall communication quality, mentioning frustrating difficulties in reaching advisors and receiving slow replies to emails. A few other people also felt that project updates were sometimes significantly delayed, which required them to repeatedly follow up to get answers. Consumers occasionally noted that handling time could be improved to ensure a smoother transaction.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are professional, helpful, and... See more

Customer service

Clients share positive opinions on customer_service, noting that team members provided constant updates, kept... See more

Customer communications

Customers had ambiguous experiences with contact, noting that communication was often inconsistent and... See more

Response time

Customers consistently note positive experiences with response time, highlighting that support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Last year I reached out to Holmes & Hills to sell my shared ownership home. Sarah reached out and took on my sale and purchase and I couldn’t be more grateful. Sarah was incredibly kind, polite and... See more

Company replied

Rated 5 out of 5 stars

I wanted to thank Bethan Holland for her high communication skills. She kept me informed and updated at every stage of my staircasing. She was extremely proactive in getting everything in place so tha... See more

Company replied

Rated 5 out of 5 stars

We have used Holmes & Hills several times for buying & selling homes and legal advice and would highly recommend them. They have always been very professional and kept us up to date throughout the who... See more

Company replied

Rated 5 out of 5 stars

Thank you to Harley and Rachel for keeping me sane through what should have been a pretty straightforward sale and purchase process but unfortunately the other lawyers in the process were not as profe... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Employment Lawyer
  4. Estate Planning Lawyer
  5. Family Lawyer
  6. Law firm

Written by the company

Holmes & Hills Solicitors is a leading regional law firm with six offices across Essex & Suffolk, located in Colchester (Marks Tey), Braintree, Witham, Sudbury, Halstead, Tiptree & Coggeshall.


Contact info

4.1

Great

TrustScore 4 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(71)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Holmes & Hills did a great job for us

Holmes & Hills did a great job for us, we are massively thankful for a hard work and Jack was amazing. He managed to achieve super tight deadline and completion took place on time.
Regardless of some difficulties Jack was always on top and very communicative.
Highly recommended!
Definitely we are going to be in touch next time.
Thank you for everything Jack.

1 May 2025
Unprompted review
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Reply from Holmes & Hills LLP

Thank you for your wonderful review. We’re so pleased to hear that Jack’s hard work and communication helped you meet a tight deadline and complete on time. We truly appreciate your recommendation and look forward to supporting you again in the future.

The Holmes & Hills Team

Rated 5 out of 5 stars

Thank you Rhyannon and Lizziey!

We just completed our property purchase and I am really happy with the service Holmes & Hills delivered.
There were good communication/updates at each stage of the transaction and all explained thoroughly.
Highly recommended and will definitely use them again.
Thank you Rhyannon Andrews and Lizziey Spong!
Avishan & Family.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Holmes & Hills were excellent

Holmes & Hills were excellent. Sarah Kirby who handled both the sale of my flat and the purchase of a house went above and beyond. The communication was excellent, including getting replies in the evenings, on weekends and when she was on holiday. The rest of the team were also great. The fees are on the pricier side of things but given the service, I feel it was worth it.

19 December 2024
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid

Our buyer used this company and they were really very bad, terrible communication, unnecessary delays and general incompetence - AVOID!!!!!!!!!

31 October 2024
Unprompted review
Rated 5 out of 5 stars

A huge warm thank you :)

A huge warm thank you to Gemma Adam’s, Zoe Edward’s and Sarah Phillips for taking care of all the legal work on our Remortgage to pay off our help to buy equity loan. They acted quickly and efficiently for us and reassured me along the way. They are a friendly and knowledgeable team and thoroughly recommend them. Thank you, Chloe and Family :)

6 September 2024
Unprompted review
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Reply from Holmes & Hills LLP

Thank you for taking time to leave us a review Chloe. We were very pleased to be able to help!

Rated 5 out of 5 stars

Great knowledgeable solicitor (jack…

Great knowledgeable solicitor (jack ball) especially when dealing with shared ownership. Filled with confidence from the outset from liz that I was in the right place and lived upto it. Great reasonably priced service with no hidden/missed extras.

26 April 2024
Unprompted review
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Reply from Holmes & Hills LLP

Thanks for taking the time to leave a review Anthony. Glad we were able to help!

Rated 2 out of 5 stars

Fees only disclosed at the last minute

We arranged an initial meeting to discuss cost for changing trustees. This was arranged to happen 2 weeks later. On the day of the meeting with just a few hours to go for the meeting, Holmes & Hills emailed to say that they were going to charge £250 + VAT just to quote for the work. These charges could have been disclosed upfront when arranging the meeting and saved a lot of hassle. Whilst this is better than retrospective charges, it still is not acceptable to leave disclosure of these fees to the last minute. I view this as poor communication and unprofessional.

19 March 2024
Unprompted review
Rated 1 out of 5 stars

It was horrible

It was horrible! I had Jack Ball on my case and they were the worst!!! I lost the purchase on the house thanks to them! It was a simple one bed flat, there was nothing complicated to the purchase, the only thing to it was Shared Ownership with a Lease Extension. The lease extension side of things surprisingly they managed to do, they got the new Lease sorted but couldn't do the paper work for a simple one bed flat purchase! They sat on it for a year with none of the queries answered or cleared. They blamed others for not responding which 1-that was their job to chase, 2-they had more than 9 months and still had no answers! Like seriously?! (People conceived and gave birth in that much time!) And then they spun the whole thing around on the new BSA which had come into affect more than 3 months before my Mortgage Offer expired, but they waited till the last week before my mortgage offer was due to expire to raise this!! I couldn't believe them! They were so incompetent! And the entire year, I had to keep chasing them asking for answers, updates on the progress on my purchase. And I was a client of theirs! There was absolutely NO communication from them on anything! No information or communication (in this day and age) on what was going on with my purchase! Guessing, since there was none! I would not recommend them to anyone! They were the worst! I don't know what sort of a professional service they are running! Guessing they're big enough firm to get away with small FTB clients such as myself!

9 June 2023
Unprompted review
Rated 5 out of 5 stars

Very Pleasantly surprised

This company came recommended to us when purchasing our recent Shared Ownership property. So pleased we chose them, Their prices were surprisingly low for the service we got. Jack Ball (our conveyancer) was incredible. Made the whole experience a good one, it was uncomplicated, quick and hassle free from beginning to end. He clearly knows what he is doing and does it very well. Wouldn’t hesitate to use again and I highly recommend them/him.

3 July 2023
Unprompted review
Rated 1 out of 5 stars

Steven Hopkins is dangerously incompetent

Steven Hopkins demonstrated a thorough lack of understanding of estoppel law, gave consequent bad legal advice, and purposely misled us on how to proceed following a disastrous pre-trial conference with the barrister. We strongly urge great caution to any clients of Mr. Hopkins, and would advise giving his firm a wide berth

5 May 2022
Unprompted review
Rated 5 out of 5 stars

Holmes & Hills LLP Colchester Solicitors

Holmes & Hills have been amazing with all the legal help & guidance in buying our first property:) A special thank you to our solicitor Jack Ball who took the time to always respond to any questions/concerns we had, & who persevered in fully resolving a complicated legal issue (regarding unregistered land) to our complete satisfaction:) We were delighted, also, that the fee was all inclusive; so all the emails & telephone conversations were included in the initial quoted price! So, we would highly recommend these solicitors:) Dennis & June Hill

16 February 2023
Unprompted review
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Reply from Holmes & Hills LLP

Thank you taking the time to leave us a review! We wish you every happiness in your new home!

Rated 5 out of 5 stars

All in all an excellent service!

All in all an excellent service guiding me through what could have been a difficult transaction. All very smooth. Thank you Vicky & Amy

10 January 2023
Unprompted review
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Reply from Holmes & Hills LLP

Thank you for taking the time to leave us a review and we hope we can be of service in the future!

Rated 5 out of 5 stars

Received for the 4th time professional

Received for the 4th time professional, prompt service from Cherie & Angela.
If you want a solicitor you don’t have to chase and does their job properly these are your ones!!
Thank you for always hassle free transactions

19 October 2022
Unprompted review
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Reply from Holmes & Hills LLP

Thank you for your review Donna!

Rated 5 out of 5 stars

Sasha's professionalism and patience…

Sasha's professionalism and patience throughout made the whole process easy and stress free.

18 May 2022
Unprompted review
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Reply from Holmes & Hills LLP

Thank you for taking the time to leave us review and your comments will be passed on to Sasha.

Rated 4 out of 5 stars

Found everyone eager to help especially…

Found everyone eager to help especially when legal jargon was not understood by me and very quick in sending emails after i had asked a question

13 May 2022
Unprompted review
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Reply from Holmes & Hills LLP

Thank you for taking the time to leave a review, and we hope we can be of service in the future.

Rated 5 out of 5 stars

House buying with Holmes & Hill

This is the second time that Hills &Holmes have acted for us. Sam Savill in the Coggeshall office did us proud again. Sam and her colleague Tracy were efficient, always helpful and always on the ball. I will recommend the company to anyone who asks.

13 May 2022
Unprompted review
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Reply from Holmes & Hills LLP

Hi Mr Eddolls, thank you so much for taking the time to leave a review. We will make sure your comments are passed on to Sam and Tracy, and we thank you very much for recommending us.

Rated 5 out of 5 stars

Holmes and Hills were very efficient

Holmes and Hills were very efficient, never had to wait for a call back, if I had a question, or query, I would be put through to the right person straight away. Zoe at Holmes and Hills would explain everything to us, answered email almost immediately. Mr and Mrs Bourne

7 May 2022
Unprompted review
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Reply from Holmes & Hills LLP

Thank you for leaving a review - we will make sure Zoe is made aware of your comments.

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