home24 Reviews 

17,110
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Easy & quick to order online. CHF 40 Voucher when you become a club member. The last time I ordered, the delivery was brought up to my floor - really great service (which apparently you can't expect i... See more

Rated 4 out of 5 stars

Sorry, I write this in English as I am still not proficient enough in German. I really like Home24's variety of offers, prices, and quality. I already have some furniture from them and recently added... See more

Rated 4 out of 5 stars

Generally, a good experience. The only thing I had issues with was last week, I put an item in my cart and the price changed by the time I went to check out on the same day. I emailed customer serv... See more

Rated 5 out of 5 stars

All of our orders were made from the showroom in Zurich and we were assisted by Mrs Kalliopi Giannakoudaki who was very helpful, knowledgeable and guided us in order to select the right products. Ove... See more

Company details

  1. Home Furniture Shop
  2. Bed shop
  3. Garden Furniture Shop
  4. Lighting Shop
  5. Living room shop

About home24

Written by the company

Möbel einfach online kaufen, ganz bequem von zu Hause aus – der Onlineshop home24 macht's möglich. Egal, ob edle Designermöbel, Möbel im Industrial-, Skandi- oder Landhausstil oder elegante Wohnaccessoires – das umfangreiche Sortiment von home24 bietet für alle Einrichtungswünsche eine Vielzahl an Wohnideen. .

Einfach schön einrichten. www.home24.ch - Große Auswahl an Möbeln, Lampen und Wohnaccessoires - Kostenlose Retoure - 30 Tage Rückgaberecht

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Avec home24, faites vos achats en ligne tranquillement, depuis chez vous. Meubles de designers et accessoires déco, style industriel, scandinave ou maison de campagne : il y a pour tous les goûts, tous les budgets, et de quoi combler tous les amoureux de la décoration d'intérieur.

Avec home24, créez l'intérieur de toutes vos envies ! www.home24.ch - Des milliers de meubles et d'accessoires déco - Retours gratuits sous 30 jours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17k reviews

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4.5

All reviews

(17,110)

4,388 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible experience

Terrible experience! I ordered a coat hanger that arrived defective, and when I contacted home24, they simply said they could not help — that I should contact their supplier directly. The supplier then offered me either a 30% refund or to repack and return the item at my own effort to get a full refund. Absolutely unacceptable. Cheap materials, poor quality, and zero sense of responsibility. Beware!

1 October 2025
Unprompted review
home24 logo

Reply from home24

Dear H H,
Thank you for your review.
We apologize for the inconvenience that we caused.
We take every review very seriously and due to this, we would like to take another look into your inquiry. Could you therefore send us a reference number, e.g. your order number, please?
Many thanks in advance and best regards,
Antje Tahlbach from home24

Rated 3 out of 5 stars

The delivery is going to take too long…

The delivery is going to take too long (3 weeks) and mostly because of the location although still in Switzerland. There was no option to make the delivery go faster even by a few days.

15 September 2025
home24 logo

Reply from home24

Hello Evnikia,
Thank you for your critical review.
We regret that you were not satisfied and apologise for the inconvenience caused. We will gladly pass on your feedback for optimisation purposes.
Kind regards
Antje Tahlbach from home24

Rated 1 out of 5 stars

Customer service is a hot mess

When ordering on the home24.ch website it’s indicated that all taxes are included. That’s actually not true and the seller tried to make me pay an extra import tax of 41 CHF. I contacted their customer service and after a month of back-and-forth and trying to blame me for their mess they agreed that the seller should cover the costs. Now it’s a second month of a dispute, they cannot make sure seller takes any action and I received neither the goods nor the refund. Don’t order anything from them because you’ll never know how much you’ll actually need to pay and how long it would take.

5 August 2025
Unprompted review
home24 logo

Reply from home24

Dear Dimitri,
Thank you for your critical review.

We deeply regret the circumstances you encountered and that you have cause for complaint.
As your purchase was a marketplace order, the seller is solely responsible for handling your enquiry. You will find their contact details directly on the product page or in your order overview.
We are of course happy to assist you in contacting them so that your concern can be resolved to your satisfaction. I have therefore just forwarded your concern to our specialist department. They will contact the marketplace seller and then get back to you.

Kind regards,
Sandra Scholl from home24

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