Homebase - DunfermlineReviews 

Friendly, efficient service. Easy to order and collect, within hours, or just a few days. Great communication.

Item available for collection well in advance of quoted 1 hour. Very convenient that I knew item was in stock saving me from hunting shelves. Item was competitively priced. Staff very helpful.

I ordered online late last evening for click and collect. I got an email first thing this morning to say it would be ready yo collect by 10.00am.
The member of staff who assisted me was exceptionally helpful and helped me to my car. At first we didn’t think it would fit nut she helped remove some of the packaging and between us we got it in the car.
I can’t thank her enough for her help. Her customer service was superb. I just wish I had got her name in order to make you aware of the super service she gave.

Recently visited Homebase in Dunfermline..
Huge thanks to Rebecca & Brandon for their help with refund and new purchase..they both went over and above what was expected of them Rebecca at the till and Brandon showing me a selection of products I may be interested in. I was on crutches so was grateful for the help.
Excellent customer service and an asset to the company

Very helpful staff. Helped me taking
items to car, didn't need to ask. Bought more than intended.
Great selection in store.

Staff are very friendly and helpful .I was looking for something and staff was very helpful to check on his phone to find the item for me, also to direct me to the exact location of another item. Rebecca at the checkout counter was friendly and courteous. I like shopping at Homebase.

Nikki and kirsty were great. Excellent and friendly service.

Click and collect. Prompt service and ready when advised

Love a visit to Homebase, the decorations for Christmas are always top notch. The Dunfermline store is our closest and it’s always neat and tidy with friendly staff. Never had any issues with the products we have bought from here.

Plenty of help and suggestions. 2 assistance going out their way to be helpful. Polite and friendly too.

Had ordered click and collect wallpaper and paint. Nikki helped us with an extra roll of wallpaper, even though it was in the stockroom, then didn't bat an eyelid when we decided we didn't like it after all! We then decided to get an extra pot of paint and she advised the 'buy one get one half price' that we were unaware of and would have bought on top of our online order. Thank you to Nikki!!

Ordered on line and collected at store. Very efficient process and pleasant young man retrieved our parcel without any fussiness

Was simple to order on line and quick and easy collection at store.

Thank you so much to David for all his help this afternoon in the Dunfermline store .
What a great guy , he showed us where everything was and explained all about the paints we bought , he went over and above , what an asset to the store .
Thank you so much ☺️

Ordered it but was wrong kind went back they sorted it out quickly then ordered another on line one same store your lucky if I was in 5 mins & away I went with perfect drill awesome service

Couldn’t be happier..ordered click and collect..very straight forward.

Got to store earlier than I thought was opening time..staff just opening up but were happy to help me collect my order early..saving me a 45 minute wait..!

This kind of old fashioned customer service is not common these days..so thankyou guys!!

Special thankyou to the lady and young chap at the Dunfermline store that assisted me.

👍

As always a great service, Staff were quick & helpful, my order was processed quickly & I picked up the next day. I tell family & friends to use the click & collect service as it gives you the opportunity to go online and choose your items. plus you can check if things are in stock