Bought flooring. Store went into liquidation and wasn’t able to return the unused packets. But store is still open ten months later!!!
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See what reviewers are saying
Adam was fantastic, answering all questions and sending changes we were making very quickly. We changed our kitchen plan several times, which was no trouble for him, also following up with the new qu... See more
Adam in the Furniture/Units department helped us find the best match for what we wanted in Wardrobes, options and delivery and provided Autocad renders of the finished product. XPO delivered on time a... See more
I’m a regular customer to Homebase Hamilton and some of the staff and myself have got to recognise each other and remember each others names. They are all very helpful & knowledgeable whenever I’ve as... See more
Company details
- #225 of 244 best companies in Home improvement shop
- #103 of 115 best companies in Bathroom Supply Shop
- #114 of 128 best companies in DIY Store
- #360 of 393 best companies in Home Furniture Shop
- #176 of 191 best companies in Garden centre
- #39 of 44 best companies in Kitchen Furniture Shop
About Homebase - Hamilton
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 10, Palace Grounds Rd, ML3 6AD, Hamilton, Strathclyde, United Kingdom
- 0345 640 7592
Asks customers to review
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Replied to 14% of negative reviews
Typically replies within 1 week
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Bought flooring
Bought flooring. Store went into liquidation and wasn’t able to return the unused packets. But store is still open ten months later!!!
The staff are always helpful & cheery
The staff are always helpful & cheery. Click & collect was straightforward.
It's sad to see my local store is closing down.
Friendly customer service
Friendly customer service - the team were really helpful and efficient in gathering order
I found what I was looking for & good customer service
I found what I was looking for. Check out service was swift and cashier Gayle was lovely and friendly
Great store
Staff are very helpful, professional & friendly. I always get the paint I want & accessories without any problems.
Adam was fantastic
Adam was fantastic, answering all questions and sending changes we were making very quickly. We changed our kitchen plan several times, which was no trouble for him, also following up with the new quotes. We were kept informed the whole time which was great as we were a distance away and couldn't just pop into store.
Very helpful staff member who helped us…
Very helpful staff member who helped us to car with items- can’t fault!
Good customer service
Lizzie served us today and couldn’t have been more pleasant
Very helpful fork lift driver
The forklift driver was able to load the large toolbox straight into my van with no hassle and also allowed me to return the packaging and pallet for recycling
Great DIY store
Had a good range. Was available in shall and was able to pick up right away. Staff very friendly.
Ordering On Line
Having ordered online and attended at store I could have fetched the item quicker myself than the time I waited. I was informed my order was ready for collection, clearly not the case as I had to wait until a member of staff was available to collect from sales floor .. something I could have done myself.

Reply from Homebase - Hamilton
Friendly and knowledgable
Enjoyed trip to homebase today, Donna got my refund sorted super quick, very friendly.
Friendly staff and quick easy…
Friendly staff and quick easy collection. Disputed price was quickly resolved too on an in store item.
Good shelves
Bought shelves that were on clearance that would fit perfectly in a cupboard to make a little larder. They were a good price and the staff had them all ready for me to pick up at the desk.
So helpful with a very nice manner.
Friendly and helpful sales person…
Friendly and helpful sales person called Gaye
First class service
Ordered on a ceiling light on the Thursday and it was delivered on the Friday,great service.
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