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Homebase - St Albans Reviews 

77
•
TrustScore 4 out of 5

4.0

Home improvement shop
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Alban Park, Hatfield Rd, Al4 0JJ St Albans, Hertfordshire, GB

•
0345 646 3230

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Rated 1 out of 5 stars

Was meant to click and collect. Never received the email saying it was ready to collect. Then received an email saying thank you for picking up your order. Which I had not done. Long story short, no p... See more

Company replied

Rated 5 out of 5 stars

We were very impressed with both of the young men who assisted us on our visit to your shop. The first one was very welcoming and informative and pointed us in the right direction. The second one in t... See more

Company replied

Rated 5 out of 5 stars

I was looking for a couple of things in the gardening department. The young Lady that I approached was very helpful and while your store didn’t have what I wanted, she made some suggestions that I cou... See more

Rated 5 out of 5 stars

The people in store were amazing. The click and collect software wasn’t working for them so they had to think on their feet to locate my order and the lady was positive despite working under pressure.... See more

Company details

  1. #226 of 244 best companies in Home improvement shop
  2. #103 of 115 best companies in Bathroom Supply Shop
  3. #113 of 125 best companies in DIY Store
  4. #368 of 400 best companies in Home Furniture Shop
  5. #176 of 191 best companies in Garden centre
  6. #40 of 46 best companies in Kitchen Furniture Shop

About Homebase - St Albans

Written by the company

Shop Sale Shop our Kitchen Range Shop Paint & decorating CONTACT US

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Alban Park, Hatfield Rd, Al4 0JJ, St Albans, Hertfordshire, United Kingdom

  • 0345 646 3230

4.0

Great

TrustScore 4 out of 5

77 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(77)

610 reviews in the last 12 months

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Rated 1 out of 5 stars

Was meant to click and collect

Was meant to click and collect. Never received the email saying it was ready to collect. Then received an email saying thank you for picking up your order. Which I had not done. Long story short, no paddling pool for the grandchildren and a drawn out process to possibly get a refund. Not worth the hassle.

23 June 2026
Unprompted review
Homebase - St Albans logo

Reply from Homebase - St Albans

Hi Susan, 
Thank you for your feedback. 
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter.  I’ve also followed up with you directly via email regarding your click-and-collect order that you did not receive. 
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right. 
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team. 
Thank you again for your patience and for working with us while we resolved this. 

Best wishes, 
Christian 
Customer Care Team 
Homebase

Rated 5 out of 5 stars

Very friendly support staff on picking…

Very friendly support staff on picking up my order.

1 June 2026
Homebase - St Albans logo

Reply from Homebase - St Albans

Hi S Karia,

Thank you for taking the time to leave such a fantastic review.

It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.

Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.

Thank you for choosing us, and we look forward to helping you again in the future.

Best Wishes
Jonathan
Homebase Customer Recovery Team | Head Office

Rated 1 out of 5 stars

Wasn't aware (make sure you read the…

Wasn't aware (make sure you read the small print) homebase is in administration. They refuse to refund money on any item bought on click & Collect. Disgraceful way to treat customers. Would never return.!

28 November 2024
Unprompted review
Rated 3 out of 5 stars

The first time I went to store the…

The first time I went to store the staff were very helpfull but this time I felt a reluctance to help me to the car

16 October 2024
Unprompted review
Homebase - St Albans logo

Reply from Homebase - St Albans

Hi Miss Ferreira,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Rated 5 out of 5 stars

Picked up my sink easily

Picked up my sink easily, helpful staff put it in my trolley. Offered help to getting it in the car but I was alright on my own
Simple process, very easy

23 September 2024
Unprompted review
Rated 4 out of 5 stars

Click and collect worked really well…

Click and collect worked really well both online and store. Only issue I had was when had popped in to buy a few days before, the 160 shown as in stock online all turned out to be on a unopened securely wrapped pallet round the back while only a few torn half empty bags remained in the store itself. The same was true of most of the compost etc. area which was a complete mess. So poor start in trying to buy but, to be fair, fully remedied by the click and click thereafter.

9 September 2024
Unprompted review

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