Great job guys! Just had our loft boarded out by this company and overall we are extremely happy with the service and the finished job! As the job progressed we were a little dubious about... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process, service and communication from booking a quote, to final bill acknowledgement has been exemplary. Brilliant job done by Dean who was quick, efficient and tidy. Everyone I spoke to d... See more
Company replied
Service from beginning to end was wonderful. Everyone was very polite, helpful, professional and no hard sales. Kept us informed at every stage and the chaps who did the work were so very lovely, frie... See more
Company replied
We recently had Home Counties Loft Ladders out for an install. From the initial contact for the survey through to the installation was seamless. Very impressed with the service they provided, and the... See more
Company replied
Company details
Written by the company
Home Counties Loft Ladders started in 2016. We specialise in maximising the storage potential of your home by providing professional installation of loft ladders, hatches, boarding, lighting, and insulation. Our services are designed to create safe, accessible, and organised storage solutions tailored to your needs.
Contact info
Binghams Park Farm, Potten End Hill, Water End, , HP1 3BN, Hemel Hempstead, United Kingdom
- 0808 301 9548
- info@hclofts.co.uk
- www.homecountiesloftladders.co.uk
4.7
Excellent
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very happy with the result
Very happy with the result! Easy & fast service from arranging a quote to getting the job done. Looks great!
8 May 2026
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review, Sarah! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m delighted to hear you’re so happy with the result and that everything was quick and straightforward from arranging the quotation through to completing the installation.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Very good service from quotation to…
Very good service from quotation to getting us booked in and we were even offered a cancellation slot so got it done a week before scheduled. Installation team were very friendly and polite making sure any questions I had were answered and each day left the house as if they hadn’t been there very pleasant experience all in all!
30 April 2026
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review, Dwayne! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased to hear everything went smoothly from the quotation through to the installation, and that the team kept you informed and looked after your home so well throughout. It’s great we were able to offer you an earlier fitting date too.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Really impressed with the level of…
Really impressed with the level of service from start to finish and would highly recommend them to anyone!
20 March 2026
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review, Matthew! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m delighted to hear you were impressed with the service from start to finish. That’s exactly what we aim to deliver for every customer.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Great from start to finish!
Polite, knowledgable and professional team - from the survey / quotation appt to booking in a date with the office, to installation day. I cant fault them and am thrilled with the results - thank you!
25 March 2026
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m delighted to hear everything went smoothly from the initial survey through to installation, and that you were happy with the service from both the team and the office. It’s great to know you’re pleased with the result.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Excellent service
Excellent service. From quote to completed job. Anthony and Lewis arrived on time and finished earlier than I expected. Very happy customer.
20 March 2026
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased to hear everything went smoothly from the quotation through to the completed installation, and that Anthony and Lewis looked after you well on the day. It’s great to know the job was finished quickly and to a high standard.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Excellent service and workmanship
A huge thank you to Home Counties Loft Ladders for the fantastic job on our loft boarding and hatch ladder installation. From start to finish, the team were brilliant.
A special shout‑out to the two lads who carried out the installation – incredibly conscientious, skilled in their workmanship, polite throughout, and genuinely a credit to the company.
The whole experience was smooth, professional, and exceeded expectations. I will thoroughly recommend your services to anyone who asks.
Thanks again for a great job!
17 March 2026
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review, Iain! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m delighted to hear everything went smoothly from start to finish, and that the installation team looked after you so well. It’s great to know their workmanship and approach made such a positive impression.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Great job guys
Great job guys!
Just had our loft boarded out by this company and overall we are extremely happy with the service and the finished job!
As the job progressed we were a little dubious about the total area being completed, at NO fault to the company as it was myself and partners fault for not reviewing the quote, however the finish area looks great and will serve it's purpose for being used for storage (wife's junk)
Super easy to arrange and priced very competitive!
Thanks Steve and Callum for a job well done!
12 March 2026
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review, Dan! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased to hear you’re happy with the finished result and that the whole process was easy to arrange. It’s great to know Steve and Callum looked after you well on the day.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Really helpful and friendly team from…
Really helpful and friendly team from the first phone call to the site visit to the guys arriving to do the work.
6 March 2026
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review, Susi! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased to hear the team were helpful and friendly throughout, from your first call through to the installation. That’s exactly the experience we aim to deliver for every customer.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Excellent service throughout
Excellent service throughout. Prompt returns to phone enquiries, clear and concise information, no waiting list, polite and respectful staff, efficient and tidy installation. Would highly recommend.
3 March 2026
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review, Loretta! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased to hear everything went smoothly from your first enquiry through to the installation, and that the team kept everything clear, efficient and tidy throughout.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Very professional company
We had a new loft hatch fitted in a different location in our house plus a new wooden ladder. From start to finish we were impressed by Home Counties' professionalism. All workers put on shoe covers when visiting the property and dust sheets were used. The quotation by Stuart and his explanation of the work required was very thorough, and the price was reasonable. Bradley, who fitted the hatch, was polite and did a great job, including thoroughly cleaning up afterwards. The loft light needed relocating and an electrician visited the next working day at 8am to do the work as the firm promised. Would happily recommend!
27 February 2026
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the lovely review, which is very much appreciated. We will share with Stuart, Brad and the team. They will all be chuffed 😊
And thank you for offering to recommend, which is always the best way for us to get more work.
Best wishes,
Hugh & team @ Home Counties Loft Ladders
Excellent service & professional install
Excellent service, very professional and friendly team. Courteous, tidy and skilled tradespeople. Couldn't be happier with the service we received and work carried out. Would highly recommend.
18 February 2026
Unprompted review
Reply from Home Counties Loft Ladders
Hi Darren,
Thanks very much for your kind review. We’re really pleased to hear you are happy with the service we provided! Our team always aims to be friendly, tidy and professional, so it’s great to know that we delivered.
Thanks again for the recommendation, it’s much appreciated by the whole team. If there is anything else we can do, please just give us a shout.
Best wishes,
Hugh @ Home Counties Loft Ladders
The estimate was good and Adrian was…
The estimate was good and Adrian was very helpful with all my questions that I needed and that was on Monday and then I got a phone call to say they can fit the following day which was excellent news and the 2 chaps turned up about 12.00 pm on Tuesday and got to work and was done and finished in 2 hours which was great and they cleared up all the mess that they made and gave me a demo of the ladder and I was so pleased so If your after a loft ladder give these a try as I highly recommend Home Counties loft ladders as they do what they say on the tin
10 February 2026
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review, Ian. We really appreciate you taking the time to share your experience, and I will share your lovely comments with the team.
I’m pleased Adrian was able to answer all your questions and that the team were able to fit you in quickly. It’s good to hear everything went smoothly on the day and that the installation and demonstration were helpful.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team 😊
Best wishes,
Hugh
(Owner @ HCLL)
Absolutely Brilliant!
Oh my goodness! I was simply blown away by the kindness, understanding, service and the offer to expedite the job due to our circumstances. The team were simply the loveliest people I have come across in a long time. Daisy was super polite, delightful and understanding, taking care of our inquiry straight away. Time was taken to quickly assess the situation and offer very useful guidance. They did not try to sell me a product that I didn't need and they explained everything in a manner that I could easily understand. Adrian, called me the same day I placed my inquiry and went above and beyond to offer help and support us. To slot us in next day, was simply above and beyond. Brad, the fitter, was fabulous. He work efficiently, tidied up and even vacuumed my carpets, all whilst being super polite and offering minimal disruption. They say you only know of loft ladders when you need one, but I wish I had met this team earlier and would welcome them anytime, highly recommending them to anyone who would need a loft ladder. Truly a brilliant, hassle free experience with a high quality product! I couldn't recommend them highly enough!
3 December 2025
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for such a wonderful review, Beverley. It really means a lot to the whole team 😊
I’m delighted that Daisy, Adrian and Brad were able to help and that we could get everything sorted quickly for you. We always aim to give honest advice and make the whole process as straightforward and hassle-free as possible, so it’s lovely to hear that you came across.
Most of our work comes from recommendations, so thank you for recommending us. The team will really appreciate it.
Best wishes,
Hugh
(Owner @ Home Counties Loft Ladders)
We recently had Home Counties Loft…
We recently had Home Counties Loft Ladders out for an install. From the initial contact for the survey through to the installation was seamless. Very impressed with the service they provided, and the fitter made an excellent job and left the house extremely tidy. I would highly recommend them!
25 November 2025
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review, Tom! We really appreciate you taking the time to share your experience, and we will, of course, share it with the team 😊
I’m pleased everything went smoothly from the initial survey through to the installation, and that the team left everything clean and tidy afterwards. That’s exactly how we like every job to finish.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
(Owner @ Home Counties Loft Ladders)
Very professional
From booking a quotation to completion, this was a seamless experience from a professional, well-run company. Boarding raised in the loft and extra layers of insulation (from sustainable sources) laid to bring it up to modern standards. Unwanted plastic water tank cut up and old boards from DIY job removed. Loft now fully boarded. Felt lap vents and grab rails fitted, so I have a fully accessible, usable space. Carpenter and labourer worked really hard and cleared up brilliantly. Fair price for good service and high-quality job. Definitely recommended.
23 October 2025
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review, Margaret! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased everything went smoothly from the quotation through to the installation, and that the team were able to leave you with a loft that is now fully accessible and usable. It’s also great to hear they left everything clean and tidy afterwards, just as we expect on every job.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
From the initial assessment to the…
From the initial assessment to the finished item, 100%.
This Company has the best customer service, every body I had contact with both by phone and in person were both friendly and helpful. The work started when they said it would, the people that fitted my loft ladder etc worked quickly and left the place so tidy and were always polite and friendly. The work is finished to a very high standard, would I recommend them, in a heart beat, and if I ever moved and wanted a loft ladder etc they would be my first port of call. Thank You again Home Counties Loft Ladders for all your hard work.
6 June 2025
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review, Carol! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m delighted to hear everything went smoothly from the initial assessment through to the finished installation, and that the team left everything clean and tidy afterwards. We always aim to make the whole process straightforward and deliver a high standard of work, so it’s lovely to hear that came across.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Professional and helpful customer service
Very professional and helpful upfront customer service... arrived on time to conduct survey and provided illustration of options available (inc. photos/videos). Clear written quote provided before departure. Didn't end up proceeding with work for various reasons, but felt comfortable they would have done a good, tidy job.
22 April 2025
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review, Andrew! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased to hear the survey and quotation process was clear and helpful, and that the options were explained properly. Even though you didn’t go ahead with the work this time, it’s great to know you felt confident in the service we provided.
Most of our work comes from recommendations, so thank you for mentioning us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
A very friendly and efficient company
From first contacting them the company was very friendly and efficient could not fault them at all would recommend to anyone. Charlie arrived on time and completed the job and cleaned up he was exemplary.
So was the other two members of staff we had contact with would recommend this company to anyone.
13 January 2025
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review, Terry! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m delighted to hear everything went smoothly from your first contact with us through to the installation. It’s great to know Charlie looked after you well and left everything clean and tidy afterwards. That’s exactly how we like every job to finish.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Very impressed from the visit to assess…
Very impressed from the visit to assess what was needed for loft ladder to the completion of installation.
Very professional throughout. A fantastic installation and a very satisfied customer. Would recommend.
3 January 2025
Unprompted review
Reply from Home Counties Loft Ladders
Thank you for the great review, Hild! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased to hear everything went smoothly from the initial visit to assess the loft through to the completed installation. It’s great to know you were happy with the result and the service throughout.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
No show
Arranged a home visit for a survey & price and did not attend, went elsewhere with lack of communication, no email response.
2 February 2024
Unprompted review
Reply from Home Counties Loft Ladders
Hi Mark,
Thank you for your review. We previously requested further details so we could investigate this, but unfortunately, we never received a response.
We have checked our records again and are still unable to find any booking or enquiry that matches the details described. We also have no record of a missed appointment or unanswered emails around this time.
If you’re able to provide the property address and the date the visit was arranged, we’d still be very happy to look into this fully.
Kind regards,
Jamie @ Home Counties Loft Ladders
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