The Home Depot Reviews 

Home Depot Customer Service

I purchased a microwave stand from Home Depot for $380, expecting a durable, high-quality item given the price point.

The delivery took several weeks longer than originally promised, though this delay was not a major concern at the time. Upon receipt, I began assembly and immediately noticed clear signs of inferior materials and construction.Forty-five days after purchase,

I contacted customer service to request a refund due to the poor quality. My request was denied because I was past the 30 day return policy because of their late delivery. I was informed that a return would have been possible after 30 days only if I had used a Home Depot credit card (which I did not use), despite the item showing obvious quality issues from the start.

Now, seven months later, the stand is literally falling apart with less than regular use as I am only home on weekends.

This item falling apart is not due to misuse or a single defect, but rather consistent poor quality in design and materials. I believe Home Depot should stand behind the products it sells, especially at this price level, and address such clear cases of substandard merchandise more effectively.Unfortunately, this experience has left me disappointed and unlikely to make future purchases without greater assurance of product quality and fair support.

Tried calling a couple of home depot stores, one in Edmonton Alberta, and one in Sherwood Park. I don't know who the moron was that automated their phone lines, But they don't work!! Is it that hard to have functioning phone lines?? If you don't want customers, just say so!! I will Never shop at home depot in the future.. Scabby company!!

Had some nice guy help me and my mom left some heavy concrete onto the orange thingy and Lucas helped us load it into the car 10/10 would shop there again

We purchased a washer and dryer set (stacked unit) from Home Depot, along with a microwave. From the very beginning, the communication regarding delivery has been extremely poor and frustrating.
We were told the microwave would be delivered yesterday. No one called, no one showed up, and there was zero explanation. Only later did we find out that it was not delivered at all.
Then we were informed that the washer and dryer will not be delivered until sometime in March — information we were never told at the time of purchase. We also did not know that the microwave and the washer/dryer would be delivered separately. All of this information came a day late, and only after we followed up ourselves.
Dates keep changing: one date is given, then the next day we’re told a completely different one. There is no clear timeline, no proactive communication, and no consistency. At this point, we have no idea when we will actually receive our appliances.
For a company like Home Depot, this level of disorganization and lack of communication is very disappointing. I would not recommend ordering appliances with delivery from here.

I purchased a washer. It malfunctioned during warranty. They can't find parts. Ten days later, no parts, no machine. Just the run around " killing time" and avoiding honoring the warranty. I will NEVER purchase anything from this low life store.

Their installation “professionals” are barely trained with no actual background or experience. They will send you a dishwasher installer instead of a plumber. As soon as anything goes wrong, they have no clue, then you have to hire a plumber anyway. Hire educated professionals not Home Depot workers.

Ordered and paid for an upright freezer in. October 2025. First delivery December 3, the product arrived damaged. The replacement was supposed to be delivered January 14. Took the day off work to receive the freezer. Get a call that freezer is not being delivered. New delivery date January 28. Freezer arrives damaged. Cannot even get a hold of a manager. Keep being told that it will be 48hrs to speak with a manager. Nobody seems to care at all. What a joke!!!

I arranged to have a contractor from Home Depot Calgary to come to my house to give me an estimate for installing several closet doors. I was given a list of installers by staff (as I intend to buy the doors from this store) and I was shortly contacted by Contractor who said in an email that he would very much like to have the installation job. He asked that I send pictures and measurements. I expected that the installer would come to the house to take measurements, which he then agreed to do. When he came to the house he took pictures of all the closets and even looked in a closet in a separate room which already had doors. He also took measurements, then asked if I could take further photos of the closets, saying his phone had died. After he left, I did not hear from him and even though he has been messaged, as to the estimated cost, the date he could start, how much deposit is required, etc., I have not received any response. I tried looking him up and found he is claiming to be on the board of a business and has a few university degrees, so I was wondering why such a person would need to be installing doors for Home Depot.
My question is: is this man a legitimate contact of Home Depot? Do they vet the people who apply to be on their list? Or was he just "casing" the house?

I thought I bought a new stove from Home Depot in Edmonton 8but I got a used and refurbished one. I could have gone to kijiji or garage sale to buy one if I knew. The salesperson specified that we should call in 48 hrs of delivery for any defects. I got my stove delivered and since I was not home when it arrived, it was well over a few days that I noticed the defect, you can visually see the defects. When I called them a few days later, Home Depot says I have to live with the refurbished stove because I missed the 48hrs leeway. I will think twice about buy 'NEW' appliances at Home Depot locations now. I will warn family members too.

On Sat. Jan. 17th 2026 went to Home Depot (Stockyard) St. Clair & Keele. I wasn't clear on what specific snake to rent for the clog in my kitchen. After meeting Rodney and Troy at Home Depot, they SAVED my LIFE!!!! They took their dedicated time to ensure I was rented the correct snake K-45 for my clog. THANK YOU RODNEY & TROY for your diligent expertise to help me solve my problem. Thank you Rodney and Troy for GOING the EXTRA MILE!!!!

Horrible experience shopping at this home depot in Toronto, the products I bought were defective and couldn't return them because the store said it was final sale but the product never worked to begin with

Went to HD to purchase a new washer and dryer. Found a suitable set, started the paper work. When we discussed delivery, the extra fees started, including an extra $80 just to stack the dryer on the washer. Then the sales person tells us that we have to unstack the old laundry pair. I'm a senior, and I'm not picking up a dryer. The charges were excessive and the ridiculous notion that my 70 year old wife and I should wrestle appliances when the delivery men stand watching is a deal breaker. Find a Canadian retailer that ain't HD.

We worked with two agents, Scott and Andrew. Both asked us if we needed help as we were discussing a purchase. We explained what we were looking for and that we couldn't seem to find it on the shelf. Turned out that the item and line had been discontinued. But they encouraged us to give them a couple of minutes and they went somewhere and returned with the very discontinued stock items we were looking for. They were VERY helpful and went above and beyond to assist us. They could have just said, "Oh, that has been discontinued", but they didn't. They went back and looked to see if there was any remaining items and returned with what they found. It was perfect and we really appreciate their effort.

Due to renovations in my home I have spent quite a bit of time in Home Dept, all 3 locations in London, Ontario.
I arranged my cupboard refacing through the Wonderland location. I also went there to purchase my appliances, and Randall was the best. I already wrote a review about him.
Yesterday I was at the Clarke Road location for hardware, sink, range hood etc. Anna, in kitchen design, was fantastic, she helped me so much. It was almost her time to finish work but she didn’t rush me at all or pass me to someone else. She was friendly, and so helpful. Hannah, at checkout, was also very friendly and helpful. She got someone to help me take my purchases to my car. There was lots of snow and pushing a cart would have been horrible for me.
I have a home depot five minutes from my house but I have not run into anyone there like in Clarke location.

I ordered a washing machine online. An email confirmed that it would be delivered in two weeks. I was to receive a phone call the evening before the delivery confirming a time. I never received a phone call but did receive an email confirming the delivery time to be 3:15 pm. I didn’t realize at this time that my phone number on my Home Depot account was an old number so that’s definitely my fault. But I don’t know that they ever attempted to call me. At 12:20 I was at work and saw their delivery truck at my house on my security cameras . I didn’t get home in time to meet them and they left with my washing machine. I immediately phoned their head office in an attempt to catch the truck before it left the area. I was told they were long gone and wouldn’t schedule another delivery for another week. I had no alternative but to cancel the order. I’ve been two weeks without a washing machine and I can’t wait another week. It’s frustrating that these stores have models on display but you can’t buy them there and take them home. Home Depot cancelled my order and said I would receive my refund in a couple of days. I then received an email saying they have charged my credit card for $92.38 for restocking charges. They failed to tell me that on the phone. That’s just being deceitful. This is just a frustrating experience. Another example of companies that don’t truly care about customer service. Enjoy your $92.38 Home Depot. That’s the last time I’ll deal with you. I’ll find a store that actually has inventory that I can purchase and take home with me.

If I could give zero stars, I absolutely would. To start with, the kitchen measurements were completely wrong. Living in a condo, I was stuck with useless parts while the correct ones had to be reordered and put back into production—a process that took three months, which should have been treated as a priority.

The contractor they assigned was extremely unprofessional. An 80-square-meter condo took over a month to complete basic work: painting, flooring, bathrooms (without even changing the shower), and a small galley kitchen. This is completely unacceptable.

Materials were repeatedly delivered with missing parts, causing constant delays and additional stress. The lack of coordination, accountability, and quality control was astonishing.

I would strongly advise anyone to look elsewhere. Any other contractor or supplier would be a better choice than Home Depot.

Absolutely awful experience.

Wasted days off work because they schedule install wrong. Delivery from a different company and they don't talk to each other. Installer came and was uncomfortable to install a dishwasher. Have to get a plumber to come in.

Dealing with customer service for 2 week, wasted 4h on a phone and multiple days off work.

In the world of consumerism, customers have the obligation to report good and bad services to keep large corporations in check. After a poor delivery experience with Home Depot, I was dumbfounded by their lack of customer service. Delivery agent made bogus suggestions on how to deal with unsuccessful installation which differed from customer rep recommendations. A total waste of time and money. They don’t have a clue about customer service. I would say i would not recommend their services, and I will never purchase from therm again.

I have been buying marquee ONE COAT paint for years and was always willing to travel a couple hours to get this product BUT this last can of paint was TWO-THREE COATS to get a decent coat. I can appreciate the fact that if the previous paint was a dark color it wouldn’t cover as well(can’t expect miracles) but my previous paint was silver mist. (A light grey). I can’t honestly recommend your product if this is what you are selling. Your firm has changed the ingredients of this product. Not stick as it was before and not the coverage that it proclaims. Sad to say I will not be going out of my way for this product again. Btw I would like a refund for such poor performing paint

Excellent service, Mr. NICK P. at 1201 Castlemore Ave, Markham, Ontario