From Sam at the initial survey right through to Nathan Rob and the guy from Glasgow (whose name I've forgotten, sorry) the whole thing was dealt with in a really friendly and courteous manner, totall... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ellick came round for our 12 month review and to check on some concerns I had after having multiple treatments. No concerns to worry about and really reassured after speaking with Ellick - top b... See more
Company replied
I'm never happy about having workmen in my house, but Adam and Dave were lovely. Polite and conscientious. It was a messy job, but they arrived on time and started work immediately - no unnecessary... See more
Company replied
Home energy staff arrived promptly put down protective coverings on the floors of the two rooms being treated carried the damp course injection , scraped off the damp plaster and swept it up and bagge... See more
Company replied
Company details
Written by the company
At Home Energy Save GB Ltd we are specialists in all fields of damp proofing and energy efficiency. Whether your problem is loft condensation, rising damp, penetrating damp, black mould, or simply heat loss then we can help. We specialise in energy-efficient wall coating, cavity wall insulation/extraction, spray foam insulation, damp proofing, energy-efficient conservatory roofs, and A+ rated windows and doors so we can give you professional FREE advice. The correct analysis of any damp or heat loss problem is vital to prevent costly and unnecessary work; so with 40 years of experience in the damp proof and energy efficiency industry across The Midlands and North West, we can be relied upon to make the correct diagnosis. All of our work is carried out to and often exceeds current UK standards.
Contact info
Unit 1, Crown Business Park, Govan Rd, Fenton Industrial Estate, ST4 2RS, Stoke-on-Trent, United Kingdom
- 01782497324
- contactus@hesgbltd.co.uk
- www.homeenergysaveuk.co.uk
4.2
Great
740 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Home Energy Save GB Ltd.
Hi Cheryl,
Thank you for your review, Cheryl. We’re really pleased to hear you found our team member to be a lovely man, and we appreciate you taking the time to leave your feedback.
If there’s anything we can do to turn your experience into a 5‑star one next time, we’re always happy to help.
Kind Regards
Home Energy Save GB Ltd Team
Gareth was very polite and very…
Gareth was very polite and very helpful. Turned up on time and was very respectful. Would highly recommend for an honest assessment. Thanks Gareth for your time today.
2 April 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Tracy,
Thank you for your review, Tracy. We’re really pleased to hear that Gareth was polite, helpful and respectful throughout your appointment.
It’s great to know he arrived on time and provided an honest assessment. He’ll really appreciate your kind words.
Thank you for taking the time to share your experience and for the recommendation.
Kind Regards
Home Energy Save GB Ltd Team
No hard sell. Great Service
Wasn't sure what the issue was, damp or draft. Home Energy Save provided a free survey to help identify the problem. I expected an expensive job would be needed but Stephen (the surveyor) identified the issue and as well as being friendly and helpful, identified the issue and suggested how to resolve it and without using them, advising it would be relatively cheap to fix using a local handyman. I really appreciated the service provided and no hard selling. Thank you Stephen.
1 April 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Carl,
Thank you for taking the time to share your experience, Paul. We’re so pleased to hear that Stephen was able to identify the issue for you and provide clear, honest advice without any hard sell.
Our aim is always to help homeowners understand the root of a problem, even if the solution is simple and doesn’t require our services, so it’s great to know you appreciated that approach.
We’ll make sure Stephen sees your kind words. Thank you again for the feedback.
Kind Regards
Home Energy Save GB Ltd Team
Totally professional and honest
I’m very happy to give Home Energy Save GB a five star rating for the excellent work done by the team. A small problem occurred during the installation process of the membrane in my loft. However, this was dealt with promptly and with admirable professionalism by some of the most experienced and helpful people I have encountered in this part of the country. Well done to everyone involved and thank you.
30 March 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Mark,
Thank you so much for your five‑star review, Mike. We’re delighted to hear that you found our team totally professional and honest throughout your loft membrane installation.
We really appreciate your acknowledgement of how the small issue during the process was handled; resolving things promptly and to a high standard is something we take very seriously. It’s wonderful to hear that you felt supported by such an experienced and helpful team.
Your kind words mean a great deal to everyone involved. Thank you again for your trust and for sharing your experience.
Kind Regards
Home Energy Save GB Ltd Team
Top Service From Ellick
Ellick came round for our 12 month review and to check on some concerns I had after having multiple treatments.
No concerns to worry about and really reassured after speaking with Ellick - top bloke and knows his trade.
Will definitely be continuing to refer Home Energy Save GB going forward and Ellick.
26 March 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi,
Thank you for your fantastic review!
It’s great to hear that Ellick was able to put your mind at ease during your 12‑month review. He really does know his trade, and we’re delighted his reassurance and expertise made such a positive difference for you.
We truly appreciate your continued trust in Home Energy Save GB, and your kind words about Ellick will mean a lot to him and the team.
Thanks again for your recommendation and for being such a valued customer.
Kind Regards
Home Energy Save GB Ltd Team
Very prompt response from the company…
Very prompt response from the company for a home visit and quote.
Stephen was very friendly and honest about the work the company does. He was very thorough and honest about the findings. Would definitely recommend
20 March 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi,
Thank you so much, Karen, for sharing your experience. We’re really pleased to hear that you received such a prompt response and that Stephen made a positive impression during your home visit.
He takes great pride in being friendly, honest, and thorough, so it’s wonderful to know that came across clearly throughout the survey. Your recommendation means a great deal to us.
If you need anything further or have any follow‑up questions, we’re always here to help.
Kind Regards
Home Energy Save GB Ltd Team
The customer matters!
From Sam at the initial survey right through to Nathan Rob and the guy from Glasgow (whose name I've forgotten, sorry) the whole thing was dealt with in a really friendly and courteous manner, totally professional and fully explained. The whole matter took only a day and the team cleaned up beautifully ! Many Thanks all,
Can certainly recommend.
10 March 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Nannie,
Thank you so much for your lovely review. It’s wonderful to hear that from Sam’s initial survey right through to Nathan, Rob and our Glasgow team member, everything was handled in such a friendly, courteous and professional way. We’re delighted the full process was clearly explained and completed within the day and that the team left everything spotless.
We really appreciate your kind words and your recommendation.
Kind Regards
Home Energy Save GB Ltd Team
A positive experience
A very rapid service. Detailed investigative work on my damp problem. Damp course team arrived punctually, very efficient, helpful and hard working. All in all a positive experience.
17 March 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Tim,
We’re really pleased to hear you had such a positive experience with us.
It’s wonderful to know the investigative work on your damp issue was thorough, and that the damp‑course team arrived punctually and carried out everything efficiently. Your comments about their helpfulness and hard work mean a lot.
Thank you for taking the time to share your feedback — we’re glad the service left such a good impression.
Kind regards,
Home Energy Save GB Ltd Team
10/10 Survey
We recently had a survey carried out by Home Energy Save regarding potential penetrating/rising damp, and I must say the experience was exceptional from start to finish - the surveyor, Steve Island was outstanding from the moment he arrived - polite, extremely helpful, highly knowledgeable, and clearly someone who takes immense pride in his work.
He conducted an incredibly thorough inspection of the entire property, both internally and externally, with a variety of tools and equipment ensuring he fully understood and accurately diagnosed the situation - he must have spent a good hour assessing everything in detail, even going so far as to inspect the loft space and seek a second opinion via video call to confirm his findings.
Having had a rather unfortunate experience with a landscaping contractor last year, this was a refreshing contrast - the level of professionalism and care shown by Home Energy Save was truly impressive. What stood out in particular was Steve’s honesty; rather than encouraging immediate, costly works, he suggested a number of sensible measures we could undertake first and advised monitoring the situation before committing to anything further - which, in my experience, is quite the opposite of what many companies tend to do.
As we do not have a loft ladder, Steve even offered to retrieve or store anything for us whilst he had access, which I thought was a genuinely thoughtful, above-and-beyond gesture - he even mentioned that if we passed him a damp cloth, he would clean the loft hatch before replacing it, as it was covered in dust, cobwebs, and the usual assortment of “creepy crawlies”, which he duly did without hesitation.
I would have absolutely no hesitation in recommending Home Energy Save, and in particular surveyor Steve - a thoroughly deserved 10/10.
12 March 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Gav,
We’re genuinely delighted to hear how exceptional your experience was from start to finish.
Steve will be over the moon to read your feedback. His thoroughness, professionalism and pride in his work are exactly what we aim to deliver, and it’s wonderful to know this came across so clearly during your survey. The level of detail you described — from the full internal and external inspection, to checking the loft space, using specialist equipment, and even seeking a second opinion to ensure complete accuracy — truly reflects the care he puts into every visit.
Your comments about his honesty mean a great deal. We firmly believe in giving customers clear, sensible advice rather than pushing unnecessary work, and it’s fantastic to hear how refreshing that felt after your previous experience.
Steve going above and beyond with the loft access, offering help with storage, and even cleaning the hatch before replacing it is exactly the kind of thoughtful gesture that makes him such a valued member of the team.
Thank you for taking the time to share such a detailed and heartfelt review. A 10/10 from you means the world to us, and we’re incredibly grateful for your recommendation.
Kind regards,
Home Energy Save GB Ltd Team
Fantastic customer service
From initial meeting with Sammi to have Alex and Ben coming out to complete all the required work including PIV, extractor, fogging and damp proofing. They have been great in communicating and keeping me informed. Friendly and knowledgeable. Massive thank you.
17 March 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Alice,
We’re delighted to hear you’ve had such a fantastic experience from start to finish.
It’s great to know Sammi made the initial process clear and straightforward, and that Alex and Ben kept you well‑informed throughout all the work — from the PIV and extractor to the fogging and damp proofing. Their friendly, knowledgeable approach is exactly what we aim for, so your feedback means a lot.
Thank you for taking the time to share your experience. We really appreciate it.
Kind regards,
Home Energy Save GB Ltd team
Home Energy Save
Larry completed survey Was professional, polite, talked through history of Company and process of survey results Would highly recommend
16 March 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Debbie,
We’re really pleased to hear that Larry provided such a professional and informative survey.
It’s great to know you found him polite, helpful, and clear in talking you through both the company background and the survey process. Your recommendation means a great deal to us.
Kind regards,
Home Energy Save GB Ltd Team
Happy customer.
Craig came today to do a damp proof course. He was punctual and friendly. Explained what he would be doing. Got on with the job. Cleaned up after himself. Explained everything after job done. All good.
14 March 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Angela,
We’re really pleased to hear you had such a positive experience.
Craig will be delighted to know his punctuality, clear explanations and tidy workmanship made such a good impression. He takes real pride in his work, so your feedback means a lot.
Thank you for taking the time to share your experience — we’re glad everything went smoothly for you.
Kind regards,
Home Energy Save GB Ltd Team
I recently had a survey carried out by…
I recently had a survey carried out by Ste Critchley from Home Energy Save regarding possible cavity wall insulation.
Before Ste visited, a couple of other companies had already looked at the property and quoted for the work, suggesting it was required. Ste, however, carried out a proper and thorough survey and explained that in our case cavity wall insulation was not actually needed.
I really appreciated the honesty. It would have been very easy for someone to simply go ahead with the work, especially after others had already quoted for it, but Ste was completely straightforward and professional throughout.
There was no pressure, no sales pitch — just honest advice, which was genuinely refreshing.
A great example of integrity and professionalism. I would happily recommend Ste and Home Energy Save to anyone looking for a reliable and trustworthy surveyor.
12 March 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi James,
We’re really pleased to hear how positive your experience was.
Ste will be delighted to know his thorough approach and clear explanations made such a strong impression. His honesty in confirming that cavity wall insulation wasn’t needed — especially after you’d already received quotes elsewhere — is exactly the standard of integrity we pride ourselves on. No pressure, no sales pitch, just straightforward, professional advice.
Your recognition of his professionalism means a great deal to us, and we truly appreciate your recommendation.
Kind regards,
Home Energy Save GB Ltd Team
Damp proof course, clouding and PIV fitted
We had a damp proof course, clouding and PIV fitted. From start to finish, my experience with Home Energy Save has been brilliant. The service throughout was excellent.
Jack, the surveyor, came out to carry out the initial checks. He was very thorough, explained the problem clearly, and provided a solution that made sense. I also spoke with Andy about my specific needs, and the company was very accommodating and understanding.
The workmen, Alex and Ben, were amazing. They were professional, explained everything they were going to do, answered all of my questions, and were very considerate of my needs as I am disabled. They didn’t rush the work and made sure everything was done properly. They also cleaned and tidied up afterwards and checked that I was completely satisfied with the job.
They even came back on a second day as that worked better for my needs, which I really appreciated.
Thank you to everyone at Home Energy Save. I would definitely recommend them.
8 March 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Renita,
Thank you so much for sharing such a detailed and thoughtful review. We’re delighted to hear that your experience with Home Energy Save has been brilliant from start to finish.
Jack will be so pleased to know his thorough checks and clear explanations helped you feel confident in the solution, and Andy will be glad his support ensured everything was tailored to your needs.
It’s wonderful to hear such positive feedback about Alex and Ben. Their professionalism, patience, and consideration, especially in making sure the process worked comfortably for you, is exactly what we strive for. We’re really pleased they took the time to answer your questions, work at a pace that suited you, and ensure everything was completed to a high standard. The fact that they returned on a second day to better accommodate you speaks volumes about their commitment.
Thank you again for your kind words and for recommending us. It truly means a lot to the whole team.
Kind regards,
Home Energy Save GB Ltd Team
Had a quotation from Sam
Had a quotation from Sam. Lovely survey and lots of patience. Couldn't ask for more
7 March 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Keiran,
Thank you so much for your kind review. We’re really pleased to hear that Sam provided a lovely survey and took the time to go through everything with patience. That’s exactly the level of service we aim to deliver.
We truly appreciate you sharing your experience.
Kind regards,
Home Energy Save GB Ltd Team
Sam was great and very memorable
Sam was great and very memorable! Good advice given and put up with me being a banker.
5 March 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Tom,
Thank you. We’re really glad to hear Sam made such a memorable impression. He’ll be pleased to know his advice was helpful, and I’m sure he didn’t mind putting up with you one bit. We really appreciate you taking the time to share your feedback.
Kind Regards
Home Energy Save GB Ltd Team
Following the survey for penetrating…
Following the survey for penetrating damp, the remedial work was completed by Ross/Adam/Jake. Taking the plaster off the walls obviously created a lot of dust, but everything was covered. They were respectful of my property and cleaned up before they left. The plastering was an excellent job.
28 February 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Jacqueline,
Thank you, Jacqueline, for sharing such a thoughtful review. It’s great to hear that Ross, Adam and Jake carried out the remedial work with care and professionalism. Taking plaster off walls can be a messy process, so your comments about everything being properly covered, treated with respect and cleaned up afterwards really do mean a lot.
The team will be especially pleased to know you were happy with the standard of the plastering; they take real pride in delivering a high‑quality finish.
Kind Regards
Home Energy Save GB Ltd Team
Highly recommended
Sam was lovely and welcoming as soon as she came into evaluate the extent of the issue. She was also very informative, explaining everything in great depth. Sam was overall wonderful! Definitely recommend her!
2 March 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Alyssa,
Thank you for leaving such a lovely review. It’s wonderful to hear that Sam made you feel welcomed from the moment she arrived and took the time to explain everything clearly and in depth. She’s incredibly dedicated to making sure customers feel informed and supported, so your kind words will mean a great deal to her.
We’re really pleased you had such a positive experience and truly appreciate your recommendation. If you ever need anything else or have further questions, you’re always welcome to reach out.
Kind Regards
Home Energy Save GB Ltd Team
Excellent Service from SAM at Home Energy Save
I recently had a mould and damp inspection carried out, and I couldn't be more impressed with the service. Although Sam the surveyor was about 15 minutes late (due to traffic), she called ahead to keep me informed, which I really appreciated.
From the moment she arrived, she was incredibly respectful, even asking if I’d like her to remove her shoes before entering. The inspection itself was exceptionally thorough. She used a variety of specialised tools and equipment, taking the time to explain exactly what each one did. I actually learned a lot about my own home during the process!
What stood out most was her knowledge and transparency:
* Expert Advice: She clearly identified the areas needing attention and provided practical solutions for each.
* Reassurance: She gave me total peace of mind that the issues were fixable, which was a huge relief.
* No Pressure: We discussed pricing and payment options openly.
She was informative without being "pushy" or chasing payment, which made me feel like a valued customer rather than just a lead.
Her expertise gave me complete confidence that Energy Homesave is a trustworthy and reliable company. I’m actually looking forward to having the work completed and finally creating a safe, healthy environment for my children. Highly recommended!
23 February 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Sasha,
Thank you for sharing such an outstanding and detailed review. It’s wonderful to hear how impressed you were with Sam’s visit and the level of care she provided throughout your mould and damp inspection.
Even though she was slightly delayed due to traffic, I’m glad her call ahead was appreciated. From the moment she arrived, it’s clear she made you feel respected and at ease, taking the time to explain each part of the inspection and the specialist tools she was using. It’s great to know you came away feeling more informed about your home.
What really stands out is how much you valued her knowledge, honesty and transparency. Knowing exactly what needed attention, understanding the solutions available and feeling reassured that everything was fixable can make such a difference. The fact that you felt no pressure around pricing or payment is something we take real pride in. Every customer should feel supported, not pushed.
Kind Regards
Home Energy Save GB Ltd Team
Indepth Experience and Knowledge with good Products
Sam Deakin attended the inspection for damp noticed on an inside gable end wall.
The equipment used was extensive and impressive and we quickly found the various problems and they were clearly pointed out to me and what needed to be done to full rectify the problems.
A clear quotation for the various areas of work was given and payments for the work over a period if necessary.
An impressive guarantee was also there for any work done.
Impressive information on the clearance of mould particles appearing in the rooms affected was given showing the use of a machine which the company had developed for detection purposes.
All in all a very well run survey by Sam as their surveyor.
26 February 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Dennis,
Thank you for taking the time to leave such a detailed review. It’s great to hear that Sam provided such an in‑depth inspection and clearly explained the issues found on your gable end wall. The specialist equipment she uses is designed to give accurate results, so it’s brilliant to know you felt confident in the findings and the solutions recommended.
I’m pleased the quotation, payment options and guarantee were all clear and reassuring for you. The additional information about mould detection and clearance is something we’re proud to offer, so it’s lovely to hear it made a strong impression.
We really appreciate your feedback, and I’m glad the survey felt thorough, informative and professionally delivered by Sam.
Kind Regards
Home Energy Save GB Ltd Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.