Home House Buyers Reviews 

408
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and friendly during every single interaction. People deeply appreciate the clear communication and straightforward process, noting that team members explain everything thoroughly without any pressure to proceed. However, some customers also noted that the cash offers provided fell short of their personal expectations. A few people mentioned that these financial valuations were disappointing, making it difficult to close the final deal despite the otherwise smooth service. Reviewers expressed frustration when valuations were too low, though many still valued the polite and honest advice received.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are extremely friendly,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as exceptionally helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting a fast, professional, and... See more

User experience

Consumers find user experience to be positive, highlighting a straightforward and stress-free process from... See more

Price

Reviewers express ambiguous feedback about price, noting that offers often fall short of expectations or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome is truly the word to describe the Home House Buyers experience. This team are experts in the field of property, professional, friendly, supportive and always around for a chat. Hang on tight... See more

Company replied

Rated 5 out of 5 stars

Had a great experience working with Charles at Home House Buyer. The process was made super straightforward from start to finish and kept me in the loop the whole way through. Really felt like he went... See more

Company replied

Rated 5 out of 5 stars

I enquired about selling my house with home house buyers as I was in need of a quick sale. Christopher called me the next morning and talked me through the process and how their company works. A fanta... See more

Company replied

Rated 5 out of 5 stars

I’m Arend, originally from the Netherlands, and I needed to sell my house before emigrating to Spain. It was a big step and a lot of stress for me, I was worried about finding the right buyer and... See more

Company replied


Company details

  1. #15 of 34 best companies in Property Investment
  2. #14 of 49 best companies in Property management company
  3. #16 of 47 best companies in Estate Agent
  4. #19 of 28 best companies in Property valuer

About Home House Buyers

Written by the company

Get a Cash Offer About Us Contact Us
At Home House Buyers, we buy any house, anywhere in the United Kingdom by offering the quickest options to sell your house fast, in today’s property market.

You will receive a cash offer within 24 hours and we can complete on your property in as little as 7 days, with the money paid into your bank account on the completion date that you choose.

We specialise in helping sellers in all situations, including probate properties, repossessions, unmortgageable homes, properties with structural issues, or those needing a quick sale. Whatever your circumstances, we are here to offer a simple, stress-free solution.

Contact info

Get your property cash offer

Free property cash offer with no fees or obligation

4.8

Excellent

TrustScore 5 out of 5

408 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(408)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very helpful

Christopher was very helpful but unfortunately the price was too low but gave me some good advice

10 November 2025
Home House Buyers logo

Reply from Home House Buyers

Thanks for your feedback. We're glad to hear Chris was able to offer some useful advice, even if the price didn’t quite meet your expectations. We appreciate you giving us the opportunity.

Rated 4 out of 5 stars

Very informative and honest

Very informative and honest. They were not able to help me, but passed my details to another colleague. I feel this company genuinely care.

10 November 2025
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Reply from Home House Buyers

Thanks for sharing your experience. We're glad you felt well looked after, even though we couldn’t assist directly. It’s important to us that everyone receives the right support, and we appreciate your trust in us. Thanks again from the team at HHB.

Rated 5 out of 5 stars

Charles Sandel was absolutely…

Charles Sandel was absolutely brilliant, very prompt at returning my calls, very professional and explained everything

7 November 2025
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Reply from Home House Buyers

Thank you for your lovely feedback. We're so pleased to hear Charles looked after you so well and kept everything clear and professional throughout. We'll be sure to pass on your kind words to him.

Rated 5 out of 5 stars

Helpful and informative.

My conversation with Christopher was very helpful. He was honest about our situation and although we will not go ahead with this type of sale I really appreciated the opportunity to talk it through.

6 November 2025
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Reply from Home House Buyers

Thank you for sharing your experience. We're really glad Chris could provide helpful and honest guidance, even if it wasn't the right fit in the end. It means a lot to know you valued the chat. Thanks again for taking the time to review us.

Rated 5 out of 5 stars

Charles Sandler gave honest advice and…

Charles Sandler gave honest advice and very helpful

5 November 2025
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Reply from Home House Buyers

Thank you for your lovely feedback! We're so glad Charles was able to offer honest and helpful advice, it's great to know you felt supported. Please don't hesitate to reach out if there's anything else we can do.

Rated 5 out of 5 stars

Promp answer no jargon no big selling…

Promp answer no jargon no big selling speech lovely friendly helpful chap Charles Sandle

5 November 2025
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Reply from Home House Buyers

Thanks so much for your kind words! We're really pleased to hear Charles was such a help, he’ll be chuffed to know he made a good impression. If you need anything else, we're always here to help.

Rated 5 out of 5 stars

Daniel Tomlinson phoned me back…

Daniel Tomlinson phoned me back promptly and was very pleasant and helpful and said he would get his colleagues to ring me back the next day with the best price possible for my apartment. He went through everything of what to expect so 5 stars for him. So we'll see what they come back with 😁

4 November 2025
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Reply from Home House Buyers

Thank you for the lovely feedback! We're glad to hear Daniel was prompt, helpful, and made things clear for you. We hope the follow-up meets your expectations and that everything goes smoothly from here. Please don’t hesitate to reach out if there’s anything more you need.

Rated 5 out of 5 stars

I had a delightful chat with Charles…

I had a delightful chat with Charles Sandle. We spoke about the possibility of selling my property, unfortunately the price offered was not what I was willing to consider. Charles was very professional and understood my position. If I was willing to take a cut on the valuation of my property, then I would definitely talk to him again.

4 November 2025
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Reply from Home House Buyers

Thank you for taking the time to share your experience. We're really pleased to hear that Charles made a positive impression and handled the conversation with professionalism. We completely understand your position and appreciate your feedback. If circumstances change, we’d be happy to speak with you again.

Rated 5 out of 5 stars

I spoke with Christopher today

I spoke with Christopher today in regard to selling my property quickly to relieve the stress of waiting for a buyer via an agent and needing a speedy sale. Christopher explained how the process worked and answered all of my questions and I feel very much at ease knowing the company will try and get the best outcome for my situation.

3 November 2025
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Reply from Home House Buyers

Thanks so much for sharing your experience. We're really glad to hear that Chris was able to support you during what can be a stressful time. We're here to help every step of the way and truly appreciate you taking the time to submit your review.

Rated 5 out of 5 stars

Worth a call

Dealt with a gentleman named Daniel Tomlinson who explained everything in simple terms, no jargon and seemed very helpful and honest.
Would definitely recommend

25 October 2025
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Reply from Home House Buyers

Thanks so much for taking the time to write your review! We're really pleased to hear that Daniel was able to make things clear and straightforward for you. We appreciate the recommendation. All the best from us at HHB.

Rated 5 out of 5 stars

5 stars!

I had the pleasure of dealing with Charles. His professionalism throughout the process was exemplary and I would highly recommend to others.

24 October 2025
Unprompted review
Home House Buyers logo

Reply from Home House Buyers

Thank you for your lovely feedback! We're delighted to hear that Charles made such a positive impression. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Great service

Charles gave me invaluable advice which has saved me so much time. Great telephone manner from the very beginning and that’s very important for any company to have someone who warmly welcomes new customers to be the first point of contact. He was very informative with how the process works and was not pushy whatsoever. Will be revisiting this company in the future if I need to explore this option again.

23 October 2025
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Reply from Home House Buyers

Thank you so much for your kind words! We're delighted to hear that Charles made such a positive impression. We really appreciate your feedback and look forward to helping you again in the future if needed.

Rated 5 out of 5 stars

Christopher gave an honest overview

Christopher gave an honest overview. Was knowledgeable and wanted to understand our key drivers. All quite refreshing these days.

21 October 2025
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Reply from Home House Buyers

Thank you for your kind words! We're glad to hear Christopher's approach stood out and that you felt listened to and understood, this it's exactly the kind of service we aim to provide.

Rated 5 out of 5 stars

Charlie is very professional and has…

Charlie is very professional and has gone through the process of selling in a very clear way.

Will touch base again.

Thank you
Fahmid

21 October 2025
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Reply from Home House Buyers

Thank you, Fahmid, we're so pleased to hear that Charlie made the process clear and professional for you. We really appreciate your kind words and look forward to speaking with you again soon.

Rated 4 out of 5 stars

Price for a cash sale

Spoke with Christopher regarding the cash sale of my rental property. Although the price was not what I wanted Christopher dealt with the enquiry in a very professional manner. Would happily recommend to others.

20 October 2025
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Reply from Home House Buyers

Thank you for your kind words and for highlighting Christopher's professionalism. We're glad he was able to support you through the process, even if the offer wasn’t quite what you hoped for. We really appreciate your recommendation!

Rated 5 out of 5 stars

Thanks

Thank you Charlie and Home House Buyers for all the help you provided my family in the purchasing of my mother’s house. Guided us the whole way. Thank you all

15 October 2025
Unprompted review
Home House Buyers logo

Reply from Home House Buyers

Thank you so much for your kind words! We're really pleased to hear that Charlie and the team were able to support your family throughout the process. Wishing you all the best from all of us at HHB.

Rated 5 out of 5 stars

Excellent service from start to finish

Daniel Tomlinson could not have been more helpful, or efficient, in selling my parents home. Aside from his clear knowledgeability of the process, he was friendly and polite throughout; a real pleasure to deal with. The process was straightforward from start to finish, and the transaction completed in the timescales promised. I would definitely recommend Daniel, and Home House Buyers.

15 October 2025
Home House Buyers logo

Reply from Home House Buyers

Thank you for your lovely feedback! We're so glad to hear that Daniel made the process smooth and straightforward, it means a lot to know his support made a positive difference. We’ll be sure to pass on your kind words, and really appreciate your recommendation!

Rated 1 out of 5 stars

I had an awful experience with this…

I had an awful experience with this company it started in mid july first contact was Daniel who offered me a price which we both agreed ,after 10 minutes he send me the contact to sign and completion in 3 weeks .They instructed a solicitor for me with very poor communication and slow response.After 3 months of numerous calls with Daniel he was keep saying and promising the completion end of each week which never happened.Finally they called me saying that they have lower offer which i walked away.I would be careful dealing with similar companies as often they misled.They wasted 3 months of my time and said sorry.

15 July 2025
Unprompted review
Home House Buyers logo

Reply from Home House Buyers

Hello Brenda,

We would like to address the four reviews that have been left by you and your family members regarding the same transaction.

For context, our process began on 18th July. During the conveyancing stage, the solicitors identified that your husband’s name on his identification did not match the name registered on the title at HM Land Registry. This was a technical issue that needed to be corrected before completion could proceed.

There was also a delay caused by a discrepancy in the initial statement of truth, which required amendment, as well as a short period during which your husband was abroad. To help expedite matters, we arranged and paid for your parents’ ID verification at a local solicitor’s office. The Land Registry completed the title update on 29th September.

That said, we acknowledge that the solicitor should have identified the ID discrepancy earlier, and we apologise for this oversight on their behalf.

We would also like to clarify that at no point did we attempt to renegotiate the agreed price. The property, unfortunately, failed its RICS survey, at which point we rescinded the contract and covered all associated fees. While we always enter transactions in good faith, occasionally survey results prevent us from proceeding. In those rare instances, we withdraw respectfully, absorb all costs, and offer a sincere apology for the inconvenience caused by the loss of time on this transaction.

We wish you all the best in going forward and selling your property.

Rated 5 out of 5 stars

The chap Charlie who i spoke to was…


The chap Charlie who i spoke to was charming and very helpful. I would recommend him personally as a negotiator the company is lucky to have found such
an amiable person to have working for them.
whatever the outcome i would recommend that person.

14 October 2025
Home House Buyers logo

Reply from Home House Buyers

Thank you for your thoughtful review! It’s wonderful to hear such kind words about Charlie, we’re lucky to have him on the team. We really appreciate your recommendation. Thanks again from all of us at HHB.

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