Home Inventories Reviews 

Reply from Home Inventories

Jun 22, 2026

Thank you for taking the time to share your feedback.

We are sorry to hear that you were disappointed with your experience.

Our role as an independent inventory provider is to document the condition of a property as accurately and impartially as possible at both check-in and check-out. This often requires us to record all observable details, including minor marks, cleanliness observations, and any differences between reports, regardless of whether they may appear significant to one party or another. The purpose of this approach is to provide a comprehensive record that can assist all parties should any questions arise later.

Regarding the item you mentioned, our reports are generated by comparing the property's condition and contents against the original inventory. Where information has been provided separately, we always aim to take this into account.

You also mentioned that your landlord was unhappy with the service. We take such feedback very seriously; however, we have not received any concerns or complaints regarding these reports from either the landlord or the managing agent. Had any issues been raised directly with us, we would have been more than happy to review and discuss them.

Please note that our responsibility is to remain thorough, objective, and consistent across all properties we inspect. We do not make decisions regarding deposit deductions or disputes, but instead provide a factual record for landlords, tenants, and agents to review.

You mention our service lacked value but as a tenant you would not have been responsible for any of the costs due to the Tenant Fee ban.

We appreciate all feedback and will use your comments to review of our reporting processes and service standards.

Kind regards,
Home Inventories

Reply from Home Inventories

Mar 6, 2026

Apologies for any confusion over the pricing, however it is industry standard to charge for both a check out and check in separately.

We not only provided a comprehensive check out against the inventories you provided, but dictated and and complete brand new reports on each property as well.

Quotes for the check out and check in prices were provided to the agent who booked the job on your behalf, and subsequently to you directly before release of the reports when chasing payment

We would never charge twice for the same job but two different visits and reports does incur two charges and this is the first time anyone has ever raised any issue with the pricing structure on this point

Reply from Home Inventories

May 28, 2025

Thank you for taking the time to share your feedback.

Home Inventories is a professional and independent inventory company, and we take our responsibility to provide fair, accurate, and unbiased reports extremely seriously. Our role is to document the condition of a property at the start and end of a tenancy — not to act on instruction from either landlord or tenant, but to follow the evidence presented.

In this instance, we have already discussed the matter with you directly, and we regret that our refusal to alter our professional judgement to align with your demands has resulted in this review.

To clarify, we were provided with a third-party inventory report at the time of check-out, which referenced moth damage at check-in but included no supporting photographic evidence of the extent or nature of that issue. As such, it was not possible to attribute liability to the outgoing tenant, due to insufficient documentation at the start of the tenancy — a view that aligns with both deposit scheme guidance and industry best practice.

Further, we have reviewed our own high-definition photography on several occasions, and no visible signs of infestation were present. Even if such signs had been visible, the lack of a documented baseline from the check-in would have made it impossible to fairly assign responsibility to the tenant.

It is also important to highlight that the check-out conducted on your four-bedroom property included over 500 high-resolution images. This is more than sufficient for a property of this size and style. As with any professional inventory, photographs are used to supplement the written report, which remains the primary legal record. We do not rely on photographs alone to draw conclusions, nor should they be interpreted without context.

We understand that property damage and tenant liability are sensitive matters, but we must remain impartial and work within the limits of the evidence available. We stand by the quality and professionalism of the report provided.

Should you have any further concerns, we are happy to address them via our standard complaints process.

Reply from Home Inventories

Mar 1, 2025

Thank you so much for your kind words, Stefanie. We truly appreciate the positive feedback and are delighted to hear about your experience with Victoria and our team. Ensuring a thorough and transparent process is always our goal, and it’s wonderful to know we’ve been able to help address any concerns before tenants move in. We look forward to continuing our successful partnership and thank you again for your recommendation!

Reply from Home Inventories

Mar 1, 2025

Thank you for taking the time to share your positive feedback! We’re delighted to hear that Danny took the time to explain everything clearly and that you were satisfied with our service. We appreciate your support and look forward to working with you again in the future.

Reply from Home Inventories

Mar 1, 2025

Thank you so much for taking the time to share your experience. We’re delighted that you found our check-out process straightforward and our clerk professional and polite. We truly appreciate your recommendation and are glad we could help make your move-out as smooth as possible. If you ever need our services again, we’d be more than happy to assist!

Reply from Home Inventories

Mar 1, 2025

Thank you so much for your kind words, Peter. We’re delighted to hear that our check-out report met your high expectations and that you found our clerk both knowledgeable and friendly. We always aim to provide accurate detail and practical advice so our clients can make informed decisions. Thank you for recommending us, and we look forward to continuing to serve you in the future!

Reply from Home Inventories

Mar 1, 2025

Thank you for sharing your feedback. We take all comments seriously and regret that you feel our service was unprofessional. As an independent inventory company, our role is to document the condition and contents of a property impartially—we are not paid by landlords or estate agents to seek unreasonable deductions from tenants.

We have been in business for over 20 years and have successfully served agents and tenants at every end of the market. During this time, we have completed over 100,000 reports, striving to maintain accuracy and fairness in each case. Our reports are designed to protect both landlords and tenants by providing a clear, objective record of the property’s condition at check-in and check-out.

We understand deposit disputes can be stressful, and we encourage all tenants to review their reports carefully. Whenever issues arise, we are always willing to discuss them in detail to ensure a fair outcome. If you would like to discuss your specific concerns further, please feel free to contact us directly. We are committed to continuous improvement and value the opportunity to address any misunderstandings.

Thank you again for your feedback. We wish you all the best.

Reply from Home Inventories

Mar 1, 2025

Thank you for sharing your feedback. We’re sorry to hear that you felt our service fell short of expectations. While we receive instructions from landlords or estate agents to carry out property inspections, our primary goal is always to provide an accurate and impartial record of the property’s condition for both parties. We are not incentivized to favor one side over the other; in fact, our reports are specifically designed to safeguard the interests of tenants and landlords alike.

We recognize how crucial it is to have clear, comparable evidence at both check-in and check-out. Our normal practice is to take thorough photographs and compile detailed notes to show the condition of the property at each stage. However, access to the property after check-out often depends on whether the landlord or estate agent can authorize another visit. We do our best to accommodate all relevant requests within the scope of our instructions.

We strive to be responsive and polite in our communications, and we regret if you found our replies insufficient or felt they did not address your concerns. Although we may occasionally respond concisely, we assure you that we read and review all the information provided before issuing any conclusions. We value the opportunity to resolve any misunderstandings and will continue to refine our processes based on the feedback we receive. We wish you all the best going forward.

Reply from Home Inventories

Mar 1, 2025

Thank you for your feedback. We are sorry to learn of your dissatisfaction with the check-out process. As a general practice, tenants receive a seven-day window to review and propose any changes or additions to the original check-in report. Because that initial report forms the foundation for all subsequent assessments, amendments made at check-in rather than check-out carry significant weight when disputes arise.

With regard to deposit claims, the Tenancy Deposit Scheme (TDS) bases its decisions on clear, documented evidence—typically the signed check-in and check-out reports. If any inconsistencies or concerns are identified during check-in and reported within the seven-day amendment period, they can be accurately reflected before we finalise the report. We understand how stressful it can be when disagreements escalate, and we regret that you felt our process did not meet your expectations.

Reply from Home Inventories

Mar 1, 2025

Thank you for sharing your feedback. We are sorry to hear you were dissatisfied with the check-out process. We strive to provide accurate reports and maintain open communication throughout, and we regret that you did not feel adequately supported. Please know that we have a dedicated team of administrators and managers available six days a week to answer calls and emails, and we do our best to respond to all inquiries in a timely manner.

With regard to the check-out itself, we rely on documented evidence and thorough on-site inspections to finalise any reported damage. If there is additional information that emerges after the inspection has taken place, we review it carefully and adjust if it can be substantiated. We apologise for any inconvenience you experienced during this process, and we understand how important accurate reporting is when a dispute arises. We appreciate your feedback and thank you again for bringing this matter to our attention.