HomElectrical Reviews 28

Bought 7 USI-5304 smoke detectors on 12/21/2021 at $11.99 with free shipping. Received as advertised with manufactured date in 2021 and will last 10 years per manufacturer. I even saved screen shot just in case to argue...

Purchased 10 led bulbs from this seller in sep 2020. The bulbs are warranty to last 5 years. Now just 15 months later, 2 bulbs went out. I contacted them for warranty replacement and they wanted me to pay for shipping of the replacement bulbs as well as return of the defective bulbs. They do not tell me how much shipping fees would be but it possibly equal the price of the 2 bulbs.

Do not buy or support this vendor. They do not make whole to their customers and are greedy.

I bought a bathroom heater from them in February 2021. They represented that they ship in about 14 days. After a month, elapsed without the heater, I contacted them. for the first time, I learned that this product was "on backorder" a term that I would see frequently with them. About a month later I received the heater. Our electrician tried to install it. Again, for the first time we learned that we need a thermostat for the heater. Wasted electrician visit (not free). The thermostat was order but didn't arrive. I learned that this was also "on backorder" again for the first time. It still did not come. Then I learned that it was "on backorder" a second time and was due in July 2021! Started this in February 2021, 6 months before! Called homelectrical to see if they had another compatible thermostat in stock, and was told that they did. It arrived. It was Not compatible! Another wasted electrician visit. Returned it and got a compatible thermostat. For he first time, we were able to turn on the heater. It was August 2021 now. It did not work!. I arranged to return the thermostat and heater. homelectrical charged me $28 plus change because I did not return it within 30 days!!! They claimed it was returned under their warranty so I had to pay for shipping. Finally received the new heater and thermostat. Now it is November 2021! Electrician returned and installed heater and thermostat and it worked. Yay. It took only 9 months and cost a fortune because my electrician does not work free. He has a family to support. Homelectrical kept telling me how sorry they were, but never offered to pay the electrician for his time they wasted, nor for shipping after they delayed so much that I couldn't possibly return the defective merchandise within 30 days. I asked several times to speak with management. No dice. Finally customer service said that an owner would call me the next day. Never happened. Instead I received an email from a supervisor with the same lip service about how sorry they were and that the merchandise was returned under the warranty, after 30 days.

I learned: Never, under any circumstance do business from homelectrical! They made a profit of about 60% on my order and were totally unwilling to do anything constructive about the problems they created. Never do business with homelectrical!!

DON’T SHOP HERE!!! Even if you found cheaper price point for a few bucks. It’s NOT WORTH THE TIME AND HEADACHE. I placed an order for a couple carbon detectors a month ago and they kept pushing back the arrival date. When I placed the order, it was promising to arrive in 7-10days time, which is a complete lie. Then I canted them for a refund and the lady told me it would take another 7-10 days. At this point I just contacted my credit card company. For one, they should never charge me unless they have shipped the product. For two, I’m basically told they were too busy to treat my refund as priority.

Bait and switch. Bought an in wall heater only to get a call from home electrical.com before shipping that there was an error on there web site, but will sell me the exact same heater for $125.00 more then the list price. Is this legal? Do the right thing home electrical!

One of the 26 LED bulbs was received with the lens broken off. The next day I sent them a picture of the defective bulb. It took 6 weeks and 7 emails to get this matter resolved.
Their customer service is absolutely the WORST I've ever encountered!
Don't order from this company. There are too many good companies available. Stay away from this one!
Their customer service is down right terrible!
I will never order from them again!

This company's warranty on LED shop light bulbs is useless! The website says the Forest Lighting bulbs have a 5 year warranty, but when one of our bulbs no longer lights up after only about 2 1/2 years, we find that we should have purchased another case to take care of this. Seriously?
Forest Lighting is a Chinese company and not sure if HomElectrical is or not, but will not be dealing with them again.

My company recently ordered Western CGA-580 Male Regulator Inlet Nuts - The website photo shows the nut AND the o-ring nipple. cat #WEE-692P. Have a look, what would you expect to get?

We received only the nuts and when I called they informed me of the fine print "image may not depict product actual color, inclusions and accessories"

Huh? So what is the purpose of having a product photo? The o-ring nipple is NOT an "accessory" it is part of the product which is normally sold as nut and nipple.

I've worked in manufacturing for over 40 years and this is the very first time I had this experience! Certainly industrial product photos of items such as flanges will be generic due to sizes but this is unreasonable.

It took me some time to find a company that sells the part off of the part, the o-ring nipple and ordered them.

If you order anything from this company be warned, the photos may not be what you will get.

Oh and returning the product to them? Kill me first!