Home Leisure Direct Reviews 

1,747
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff at the showroom who patiently guide buyers through various options and make the entire purchasing process completely straightforward and pleasant. Reviewers consistently highlight the exceptional craftsmanship of the products alongside professional delivery teams that carefully handle installation, level the equipment properly, and remove all packaging. However, some customers also noted frustrating issues regarding incorrect table dimensions and unhelpful responses when requesting refunds after purchase. A small group of reviewers experienced substantial delivery delays exceeding initial estimates, alongside missing essential parts or accessories upon arrival.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that sales advisors and showroom team members are... See more

Product

Reviewers mention positive feedback about product quality, noting that the tables look amazing and play... See more

Delivery service

Customers report widespread satisfaction with the delivery service, often noting that items arrive promptly... See more

Service

Clients share positive opinions on service, praising knowledgeable staff who help choose the right pool table... See more

Quality

Users describe widespread satisfaction with the exceptional quality of the pool tables, noting that they look... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service from Sam at Home Leisure Direct in helping me order a Rasson Apollo Pool table, was a big purchase for me and gave me some good advice and talked through my options. Have pu... See more

Rated 5 out of 5 stars

Top tier customer support from Columbo and Alex when ordering my first pool table. Both guys were extremely helpful, friendly and understanding when discussing my needs and I was grateful for their as... See more

Company replied

Rated 5 out of 5 stars

Ordered an Apollo Rasson with Strachan 861 cloth. Table arrived when they said it would, and delivery was smooth, with Mitch and his colleague being very friendly and helpful. I would recommend Ho... See more

Rated 5 out of 5 stars

The overall service very good throughout. I received my pool table a week before Christmas. I think concidering the amount of money being spent the only observation i would make is an email giving up... See more


Company details

  1. Events & Entertainment

Written by the company

Multi-Award winning Games Room Retailer. Incredible range of the World's best products, many exclusive to us. Visit Europe's largest showrooms.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,747)

168 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a conversation with Alex over the…

I had a conversation with Alex over the phone. He informed me that there was a clearance sale. That in itself was very helpful. I ordered the table it arrived when it said it was going to. Phil and Dan were great at putting my table up. Extremely friendly, lovely boys. They definitely deserve a five star review. I would definitely recommend you.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Pool table delivery & Assemble

We had a pool/dining table delivered and assembled on 18th May 26.

Joe& Mitch were great, careful, respectful and knowledgeable.

I would definitely recommend using Home Leisure Direct.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Just had Home Leisure Direct deliver…

Just had Home Leisure Direct deliver and install a pool table and I was very impressed with the courtesy, knowledge, politeness and helpfulness that Nathan & Callum provided.

Very professional and great to deal with, highly recommend.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Really efficient service

Really efficient service. Table delivered within 3 days of coming into stock. Delivery team very professional and helpful. Very happy with my table.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Positive Experience

My pool table arrived in advance of the estimated delivery timeframe that I was given at point of ordering.
The delivery team Duane & Phil were great guys very friendly and professional, and set up my pool table in my desired location in no time at all.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

​Huge thanks to Alex and Alex for the pool table installation. They turned up on time, got straight to work, and had the whole thing set up in no time. Super professional, really good guys with great banter. Couldn't be happier with how it turned out!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Visited their showroom and was looked…

Visited their showroom and was looked after by Charlie, who was very helpful in choosing the right pool table for me.
Later that day purchased the Signature Warwick Dining Pool Table in Lincoln Walnut finish.
Home leisure direct were very clear throughout the process on costs and timescales to have the table delivered.
Highly recommend opting for the installation on delivery, table arrived within 17 days which was quicker than expected and installed by Tyrone and Nathan who were extremely careful, respectful and professional throughout.
Extremely happy with the look and quality of the table and looking forward to many nights playing pool! Just need to buy some chairs!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend!

Would highly recommend!! Top service from Jake in the showroom to delivery from Neil and Aaron! Our room hadn't finished being built when we placed our order but they held on to it for us until we were ready! The installation was efficient and very professional. The quality of the table is outstanding!! We are over the moon with our purchase!!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Incredible service start to finish

From first attending the showroom and meeting Alex the process of selecting a table and discussion options was so professional and easy for us. The conversations after we left as we selected our table were brilliant to the delivery and install it’s been fanstastic. The guys who installed the table Phil, Duane and Alex were absolutely amazing. The delivery was far from straight forward but the way they approached it and managed the whole thing was incredible. Talked me through the set up and adjustments and took so much time to explain everything. Really appreciated their work on the day as it could not have been easy for them.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Alex (the chap that looked after us)…

Alex (the chap that looked after us) was very knowledgeable, which meant we were able to fully understand what product suited us best.
No hard sell either, which was also refreshing and helped make the process pleasurable.
Showrooms are superb and well worth a visit.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

From beginning to end the process was…

From beginning to end the process was perfect. Having gone to the showroom to look at what table would best suit me I given expert advice. The install was professional and again gave me asbice which I hadn’t considered! Truly exceptional service! Thank you!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Home Leisure direct is an excellent company to deal with

Everything was perfect from start to finish, from calling to chat about the options and tables, delivery dates, all immediately replied to and booked. Alex and Alex who delivered and installed our table were amazing, very carefully got the table round a tight turn, great attention to detail and very careful and considerate. The table was a clearance table but looks brand new and great value for money. It was an excellent company to deal with.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service & Quality Pool Table

We had a pool table delivered by Home Leisure Direct today, and the whole experience was absolutely fantastic from start to finish.

A special thank you to Alex and Alex, who handled the delivery and assembly with complete professionalism. They were friendly, efficient, and clearly knew exactly what they were doing. Nothing was too much trouble, and they made the entire process smooth and stress-free.

They also took the time to walk us through all the accessories, explaining how everything works and how to get the best out of the table. On top of that, they gave really helpful advice on future adjustments and maintenance, which we really appreciated, it’s clear they care about making sure everything stays in top condition long after installation.

The pool table itself is excellent, high quality, beautifully finished, and incredible value for money - delivery time from order was just a few weeks.

We couldn’t be happier with the service and would highly recommend Home Leisure Direct to anyone looking for a top-quality table and a first-class customer experience.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Sales assistant Alex

Alex Ireland was an excellent, personable & very knowledgeable sales assistant. I immediately placed an order after he fully explained everything clearly. Can’t wait to receive my new pool table.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Worthwhile Visit

Came to the showroom today to ask about arcade machines for my new Bar in Taunton. Callum gave some great advice that our current supplier just kept brushing over. We've left with a tonne of new ideas and we're excited to get things moving. No doubt I'll be coming back to order our kit when the time's right!

30 April 2026
Unprompted review

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